Back

First Texas Honda

Austin, TX

4.7
2,695 Reviews

3400 Steck Avenue

Austin, TX

78757

Directions

By Type

Showing 2,695 reviews

June 13, 2025

Complete inspection showing video of what was needed and where. Excellent customer service by Vince More

by Lindaanntx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vince
Jun 13, 2025 -

First Texas Honda responded

Lindaanntx, thank you for stopping in to see us! We appreciate you sharing this positive feedback with us. Please let us know if there is anything we may assist with moving forward! :) - The Team at First Texas Honda

June 12, 2025

Exceptional service. They even replaced fob batteries and washed my car. Timing for work was as expected, ok. More

by Nancy.guttman
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Deckert
Jun 12, 2025 -

First Texas Honda responded

Nancy, thank you for the kind sentiments! It was our pleasure to assist with your vehicle's servicing needs. Please let us know if there is anything you need from us in the future! :) - The Team at First Texas Honda

June 10, 2025

Always get good service on my 22-year old Honda. Thanks for keeping my car running this long. Penny More

by Penny
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Price
Jun 11, 2025 -

First Texas Honda responded

Thanks so much, Penny! It’s awesome to hear your 22-year-old Honda is still going strong, and we’re glad to help keep it that way. We appreciate you trusting us with your car all these years! :) - The Team at First Texas Honda

June 01, 2025

Just want to give a shoutout to the service team at First Texas. Everyone was super friendly and easy to work with. They explained everything clearly- got my car in and out quickly. Big thanks to Hunter Sp More

by Jennifer Frias
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter Spruill
Jun 02, 2025 -

First Texas Honda responded

Jennifer, thank you for being our guest! We appreciate your kind words and are thrilled to know that Hunter delivered a world-class experience. We look forward to seeing you again next time! :) - The Team at First Texas Honda

May 28, 2025

We brought our 2022 Civic in for a mandatory recall. We booked the appointment on April 1 for May 27, and were promised recall work would be done the same day. Brought the car in the morning of May 27, More

by jaimesue1998
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Johnny
Jun 02, 2025 -

First Texas Honda responded

Jaime, thank you for taking the time to share your review. Providing a stellar experience to every guest is our top priority, and I’m sorry to hear we fell short in your case. Please know that your concerns have been heard, and I’ve addressed this with our team to ensure we’re meeting expectations and delivering on our commitments. I’d appreciate the opportunity to make things right and will be reaching out to you directly about this situation. Thank you again and I look forward to speaking with you soon. - Lindsay Rohler, Service Director

May 23, 2025

I brought my 2025 HR-V in to First Texas Honda to service a recall and had my first oil change completed at the same time. They also rotated the tires and performed an all points inspection. Jesse was my g More

by Debby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Bracamontez
May 27, 2025 -

First Texas Honda responded

Debby, thank you for selecting us to assist with your HR-V's servicing needs! We appreciate your kind words for Jesse and will be sure to pass them along to him. Please let us know if there's anything we may assist with down the road! :) - The Team at First Texas Honda

May 04, 2025

The service at First Texas Honda continues to improve each time I take my 2019 CRV in. Today's visit for an A1 service at 30,000 miles, was for an oil change and tire rotation. My whole car was inspect More

by patriciaelliot05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Holden Stedman
May 05, 2025 -

First Texas Honda responded

Patricia, thank you for sharing such a thoughtful and detailed review! We’re thrilled to hear that your experience with our service team continues to exceed your expectations. We appreciate your continued trust in First Texas Honda and look forward to keeping your CR-V in top shape for miles to come! :) - The Team at First Texas Honda

April 28, 2025

After years of wonderful experiences, I confidently recommended my son go to my trusted Honda dealership to buy his first car and it’s been one disaster after another. The car was sold to us with a def More

by S. Gray
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Brent Williams
May 06, 2025 -

First Texas Honda responded

Thank you so much for taking the time to speak with me recently. I appreciate your willingness to walk through everything with me and give us the opportunity to address your concerns directly. After reviewing the full history and speaking with our team, I understand how confusing and frustrating the situation must have felt for you and your son. I'm glad we were able to clarify what happened with the tires, sensors, and alignment, and I'm pleased we could come to a satisfactory resolution. Your feedback has been incredibly helpful, and we’re using it to improve how we communicate these types of issues moving forward. Please don’t hesitate to reach out if there’s ever anything else we may do to support you and your son — we’re always here to help. - Lindsay Rohler, Service Director

April 25, 2025

I came in expecting a long and exhausting process… however I left with a great deal. My salesman was super respectful and pushing to get us a comfortable price. I’m very glad I chose First Texas Honda More

by Myles
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Joseph An, Pito Sosa, Leo Rodriguez
Apr 25, 2025 -

First Texas Honda responded

Myles, thank you for sharing your experience! We're so glad to hear that your visit to First Texas Honda exceeded your expectations. It's great to know that our team helped make the process seamless. We appreciate your feedback and look forward to serving you again in the future! :) - The Team at First Texas Honda

April 19, 2025

Got oil change and tire rotation for my 2018 Clarity done yesterday. Great service and very knowledgeable service techs that explained the service status and recommendations. More

by DC ATX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Payne
Apr 21, 2025 -

First Texas Honda responded

Thank you for stopping by to see us! We're glad to hear you had a great experience getting your vehicle serviced. Our team always aims to keep things transparent and informative, and it’s awesome to know that came through. We appreciate you trusting us with your vehicle! :) – The Team at First Texas Honda

1
...