First Texas Honda

Zach was a super star! He went to bat for us to get us the best deal! The experience was 10/10 and I highly recommend getting your car with Zach! He went to bat for us to get us the best deal! The experience was 10/10 and I highly recommend getting your car with Zach! More

Very pleasant experience. No high pressure from any of the sales people. Aaron Garcia was great to work with and we got a great deal. No high pressure from any of the sales people. Aaron Garcia was great to work with and we got a great deal. More

Working with Melissa was an absolute pleasure. From start to finish, her professionalism, prompt communication, and attention to detail stood out. She is an incredibly hard worker who takes great From start to finish, her professionalism, prompt communication, and attention to detail stood out. She is an incredibly hard worker who takes great pride in the quality of her output, ensuring every expectation was met and exceeded. Melissa made the process smooth and worry-free. I would gladly work with her again and highly recommend her services. More

Pito was my salesperson in March and it could not have gone smoother. Made an appointment for a test drive and drove my new HR-V off the lot. Yesterday was my first oil change. Shane was my service manag gone smoother. Made an appointment for a test drive and drove my new HR-V off the lot. Yesterday was my first oil change. Shane was my service manager - polite, knowledgeable and efficient. I had an appointment however they were slammed with walk-ins. The coffee bar was well stocked and the staff were super friendly. I settled in for the wait. I was pleasantly surprised when Shane called in just over an hour to say my car was ready. Checkout was efficient and Shane walked me to my car to be sure all was in order. It’s a bit of a drive for me, however I think they have earned my loyalty. More

I used to have a lot of trust in First Texas Honda, but my most recent service experience was very disappointing. My 2018 Honda Accord was diagnosed with a failed turbocharger, and service advisor Aidan my most recent service experience was very disappointing. My 2018 Honda Accord was diagnosed with a failed turbocharger, and service advisor Aidan Carlson told me that even with my warranty coverage, I would still owe nearly $800 out of pocket. What concerned me was that he began discussing potential out-of-pocket costs before the warranty company had fully reviewed the claim and repeatedly stated that the warranty would only cover the turbo repair. When I contacted the warranty company directly, I learned that additional charges had not been properly itemized and that labor costs exceeded what the warranty company was willing to pay. After I asked Aidan to provide more detailed information to the warranty company, the claim was re-evaluated and approved. Miraculously, my estimated out-of-pocket cost dropped from nearly $800 to $0. The most frustrating part was feeling like I had to do my own research and advocate for myself to get an accurate answer. Had I simply accepted what I was originally told, I likely would have paid hundreds of dollars unnecessarily. Whether this was poor communication, lack of attention to detail, or something else, it left me questioning the transparency of the process. I appreciate that the repair was ultimately covered, but this experience significantly damaged my trust in First Texas Honda's service department. More

Since moving to Austin I have been taking my car to First Honda and they do not disappoint. From the appointment setting all the way to the service they have been exceptional and inform me of what is requir Honda and they do not disappoint. From the appointment setting all the way to the service they have been exceptional and inform me of what is required immediately and can wait. Zach was amazing, in my most recent visit, got me in and out quickly. The complementary coffee is a bonus but overall I go for the friendly staff, the great service and price. More

⭐⭐⭐⭐⭐ 10/10 Experience! Our family has been a loyal Honda customer for over 15 years, and there’s a reason we continue to come back! Honda has always provided us with rel Our family has been a loyal Honda customer for over 15 years, and there’s a reason we continue to come back! Honda has always provided us with reliable, affordable, and quality vehicles that we can count on. Our recent experience was just as great, thanks to Zach Hassenmiller! Zach was absolutely awesome—friendly, professional, knowledgeable, and made the entire process smooth and stress-free. He truly went above and beyond to make sure we were happy with our purchase. We’re proud to continue being a Honda family and highly recommend this dealership, especially Zach Hassenmiller, to anyone looking for a reliable and affordable vehicle. 10/10 experience all around! More

I have been a customer of First Texas Honda for over 20 years and I’ve bought 3 new cars from them. They have always been upfront with pricing and honest with us about service. After a recent (horrible) ex years and I’ve bought 3 new cars from them. They have always been upfront with pricing and honest with us about service. After a recent (horrible) experience with Leander Honda, I really appreciate how good this dealership is. I won’t go anywhere else. More

⭐️⭐️⭐️⭐️⭐️ Exceptional Service & My 3rd Car! This is my third car purchased at First Texas Honda, and once again, I couldn’t be happier with my experience! The customer service is always exce This is my third car purchased at First Texas Honda, and once again, I couldn’t be happier with my experience! The customer service is always exceptional, and the team is professional, friendly, and genuinely committed to helping their customers. They gave me a great deal and made the entire process smooth and stress-free. I truly appreciate the excellent service and the way they always make me feel valued. I highly recommend First Texas Honda in Austin. After purchasing three vehicles here, I can honestly say they have earned my trust and continued business! 🚗❤️ More

Mr.Henderson was fantastic with getting my oil change and explaining the additional very minor work needed my vehicle even though I was being grumpy about it. explaining the additional very minor work needed my vehicle even though I was being grumpy about it. More