Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
First Texas Honda
Austin, TX
2,689 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 2,689 reviews
August 02, 2019
Fred is great I was told approximately how long the service would take and I walked out 15 minutes earlier than I expected. I like being able to work while I am th I was told approximately how long the service would take and I walked out 15 minutes earlier than I expected. I like being able to work while I am there and to take advantage of the beverage/snack bar. More
by KSR
Employees Worked With
The three people at the coffee bar were all very nice and accommodating. , Fred Mathis
July 31, 2019
Great experience! Chris Sutton was on top of my service needs for my 2019 Honda Ridgeline! First Texas Honda’s new facility is clean and organized and a great place to Chris Sutton was on top of my service needs for my 2019 Honda Ridgeline! First Texas Honda’s new facility is clean and organized and a great place to do business. More
by rodgilson
Employees Worked With
Christopher Sutton
July 30, 2019
All Around Positive Was never pressured or felt like I couldn’t ask questions, Liz was always willing to provide the answers and give me space to make a decision. Financ Was never pressured or felt like I couldn’t ask questions, Liz was always willing to provide the answers and give me space to make a decision. Finance went out of their way to give me options, and I can’t say enough positive things about the whole organization. This dealer is customer centric. More
by Honda Fit Sport
Employees Worked With
Liz Files, John Yoon, Manny Jalandoni
July 30, 2019
Great thorough service Even though I didn’t have a scheduled appointment, I was fit into the rotation and although there was a wait, the wait is made pleasant by the comfort Even though I didn’t have a scheduled appointment, I was fit into the rotation and although there was a wait, the wait is made pleasant by the comfortable surroundings and fun games, snacks, etc. My service rep was great at keeping me up to date with what was going on and not pushy when I opted not to go forward with some recommendations. More
by MelBelle
Employees Worked With
Jack had a trainee shadowing him who was also very nice and helpful. Don’t remember his name., Jack Kresky
July 30, 2019
First Texas Honda is incredible The service center and follow up is top notch. Great customer service and experience. Jack Kresky provided excellent communication and service. This w The service center and follow up is top notch. Great customer service and experience. Jack Kresky provided excellent communication and service. This was my 5th service so far and all have been exceptional! More
by ChrisB
Employees Worked With
Jack Kresky
July 30, 2019
Great experience I had a limited amount of patience for buying a new car. Nic worked with me to find a way to get it done. Much appreciated!! I had a limited amount of patience for buying a new car. Nic worked with me to find a way to get it done. Much appreciated!! More
by 2 hondas in 3 months
Employees Worked With
Nik Barrows
July 28, 2019
Another Great Purchase Experience This is our 2nd Honda we’ve purchased within the last 2 years. One for my wife and one for me. Nik was a great salesman and was very kind to us a very This is our 2nd Honda we’ve purchased within the last 2 years. One for my wife and one for me. Nik was a great salesman and was very kind to us a very informative. I hope to do business with him again in the future. More
by HappyCustomer
Employees Worked With
Nik Barrows
July 28, 2019
Bad customer service Lack of professional communication by reservations receptionist who also hung up on me twice and men ignoring me for over 30 minutes upon driving up f Lack of professional communication by reservations receptionist who also hung up on me twice and men ignoring me for over 30 minutes upon driving up for service. Yes, I was a walk in and I expected to wait but ignored as I asked for help when 8 cars went down to 1 car and I was still waiting for 5 minutes and only one car still there. Another5 cars show up 5 minutes later and they get asked what they need. When I inquired I was told to get back to my car. Not how I would ever treat someone regardless of the industry. I had to call main number to ask for a service manager who attempted to resolve which he did somewhat but demeaning someone by purposely avoiding them was unfortunately something I can't ignore. With two kids waiting with me it left us with horrible feeling even after a nice gesture. I'm a payment away and will be going with a new Toyota this moth. I used to brag to all others about my awesome Honda dealership and its amazing customer service. Especially the tall wonderful young man in service dept from Bufalo. He's exceptional and I hope he gets rewarded for his hard work. Sadly our family is now a Toyota family. We love Honda and Toyota and customer service kept it competitive. The free drinks and games while you wait doesn't matter if your disrespectful. I'll buy my own coffee and apprecite proffessional and respectful treatment elsewhere. With 3 cars we enjoy dependable cars and friendly service. I'm sorry as I wish I had better things to say but unfortunately I must be honest. More
by LR
Employees Worked With
Marty Rex
July 27, 2019
Service is Great! Chris Sutton always does a fantastic and thorough job with great follow through. I can always count on Chris to make an appointment even if it is last Chris Sutton always does a fantastic and thorough job with great follow through. I can always count on Chris to make an appointment even if it is last minute notice. More
by Klinger
Employees Worked With
Christopher Sutton
July 26, 2019
Mostly very satisfied I could have used more instruction in vehicle instruments, etc. The salesperson was friendly and covered the basics but I found out I needed more.. I could have used more instruction in vehicle instruments, etc. The salesperson was friendly and covered the basics but I found out I needed more.. More
by Hamtx
Employees Worked With
Jared Robinson
