First Texas Honda

Duped by Finance Dept The service department at First Texas is very good, and I commend them on their customer service and accessibility. However, after purchasing 2 factor The service department at First Texas is very good, and I commend them on their customer service and accessibility. However, after purchasing 2 factory new vehicles in July of 2018 I am now realizing that the sales department lied to me about the various warranties. Specifically, during our negotiations I had declined the Mastertech windshield warranty coverage. However, Mike in financing convinced me that the modern sensors for lane keep assist and collision prevention were affixed to the windshield and any windshield repairs would require them to be recalibrated by the dealership at a high expense. Almost a year later, the heat has expanded a microcrack in my windshield and it has to be replaced. The warranty actually only covers 1 hour of labor and the windshield, and I’ve been informed I will have to pay $320 out of pocket to have the sensors recalibrated. When I asked what happens if I don’t recalibrate the sensors, they indicated that the car may veer into another lane or fail to detect other cars or objects in the path of the car. Given that this exact scenario was used in our negotiations to get me to purchase the warranty, I have raised this issue with my service advisor who had no comment. I am now attempting to pursue this with the financing manager, but haven’t yet received any response. Be careful of what they tell you in the sales and financing office as they intentionally misled me. More

Routine maintenance on my 2018 Ridgeline, plus recall. Work done professionally. I was kept informed of status and results communicated to me. Since recall would take an overnight stay, I was provided a lo Work done professionally. I was kept informed of status and results communicated to me. Since recall would take an overnight stay, I was provided a loaner car. More

Service visit Brought my 2016 CRV in for an inspection before driving my daughter to college 1500 miles away. I had bought the car used from an out of town, non-Ho Brought my 2016 CRV in for an inspection before driving my daughter to college 1500 miles away. I had bought the car used from an out of town, non-Honda dealer, so I wanted a Honda dealer to give it a thorough check out. Ivan was super friendly and helpful. The service center reception area is top notch with a coffee bar, snacks, TVs and plenty of seating areas. More

GREAT AS ALWAYS As always, service was wonderful! I always feel confident with the work that's done on my Civic. I feel, too, that the pricing is fair and competiti As always, service was wonderful! I always feel confident with the work that's done on my Civic. I feel, too, that the pricing is fair and competitive. More