First Texas Honda

Terrible experience Poor service from a poor dealership. Do not sell extended warranties if you're not going to honor them. Mechanical failure is definitely not maintenan Poor service from a poor dealership. Do not sell extended warranties if you're not going to honor them. Mechanical failure is definitely not maintenance. Everyone knows warranties hardly ever pay their worth but one claim in 7yrs on a failed hub assembly (not a big ticket item) should be covered. The part costs about the same as the deductible so it was more avoiding doing the labor myself. I understand being a business, just be honest with your customers. More

Excellent service at First Texas Honda Every time I come to First Texas Honda to get my car serviced the service advisors are attentive and ensure my car is getting all and not more of the Every time I come to First Texas Honda to get my car serviced the service advisors are attentive and ensure my car is getting all and not more of the servicing that it needs ensuring my car will run for a long time. More

Great! Ty did a great job letting me know what needed to be done and kept me informed as to what was happening in a timely manner. It was a great experience Ty did a great job letting me know what needed to be done and kept me informed as to what was happening in a timely manner. It was a great experience. More

Super Awesome We worked with Howard Shaw and so glad we did. Buying a car can be stressful, and the people at First Texas Honda took that stress away. Thank you for We worked with Howard Shaw and so glad we did. Buying a car can be stressful, and the people at First Texas Honda took that stress away. Thank you for finding the right vehicle for me, that I love to drive! Ya'll are the best!!! More

Thank you First Texas Thanks for the continued great service and customer care from First Texas Honda! This is my second Honda bought and serviced there. Always impressed w Thanks for the continued great service and customer care from First Texas Honda! This is my second Honda bought and serviced there. Always impressed with FTH! More

Great Service Team HORRIBLE BDC Reps They like to use the bait and switch tactic. They utilize a BDC department to schedule service but once their is a discrepancy, you don't have anyone They like to use the bait and switch tactic. They utilize a BDC department to schedule service but once their is a discrepancy, you don't have anyone to hold accountable because of this business model. I ended up going to RR Honda and LOVE them. So much I bought my son a vehicle from there and they have been honest and easy to work with. The BDC department manages all of the Continental Auto Group here in Austin and the manager is CH, yes the person that left a five star review here. Shady AF. Fortunately I put the connection together before pulling the trigger on my partners Infiniti Q60. We will make the trip down to San Marcos before doing business with people like this. STAY AWAY! More

Best Dealership Ever! I grew up in a dealership where my dad sold new Cadillacs for more than 50 years. He earned repeat business by lavishing care on his customers. I grew up in a dealership where my dad sold new Cadillacs for more than 50 years. He earned repeat business by lavishing care on his customers. As a family friend said after Daddy died, “He serviced them to death.” Daddy went through 3 owners at the same dealership, so I have a pretty good sense of what does go on and what should go on. First Texas Honda is a great example of what should go on. The salespeople do not work on commission, so there is a partnership, rather than an adversarial relationship. I had choices, I had time to think and ask questions, I got a great interest rate (a full point lower than my credit union!) and my new car was ready the same day. First Texas Honda is perfectly named: they are first in my book! Ask for Amanda in Sales and John in Finance. You will be happy. More

Nik was amazing We had such a wonderful and positive experience when we met Nick at the dealership. We had called ahead and told him about the car we were thinking of We had such a wonderful and positive experience when we met Nick at the dealership. We had called ahead and told him about the car we were thinking of purchasing. When we arrived, the car was parked out front - Nick made the purchase of our Honda Civic a pleasure. Everything was handled with such finesse. He went out of his way to be sure we were happy and followed up with us to be sure we were happy. I would buy another car from Nik in a heartbeat! More

Warranty Service Wes was able to get the truck in quickly and get the issues identified. Once this was done it was all up to Wes and Allstate. We made sure that was Wes was able to get the truck in quickly and get the issues identified. Once this was done it was all up to Wes and Allstate. We made sure that was taken care of and the truck came back on the expected date with no issues. More

Fred Mathis did a great job. Between Greg & Fred they were able to get my oil changed and tires rotated on my new Accord that I purchased from First City Honda sooner than waiting Between Greg & Fred they were able to get my oil changed and tires rotated on my new Accord that I purchased from First City Honda sooner than waiting 2 weeks. More