First Texas Honda

Honda service The car needed regular maintenance plus the visor needed work and a tire was making noise, later to be found to be "cupping". Even though I didn't ha The car needed regular maintenance plus the visor needed work and a tire was making noise, later to be found to be "cupping". Even though I didn't have an appointment, he got the care in very quickly, kept me updated - the visor needed to be replaced but they wouldn't get the part until the next day, and they rotated the tires to see if that would stop the noise. Jack told me it would take about 2 hours and it was right around 2 hours when complete. Jack is efficient, professional and customer friendly. More

Satisfied Service on Pilot Jay Jank did an excellent job of keeping me informed of the repair work that needed to be done. I was very pleased with the service I received. Jay Jank did an excellent job of keeping me informed of the repair work that needed to be done. I was very pleased with the service I received. More

Jay is an amazing service representative I was fortunate enough to be assigned to Jay as my service rep when I needed some things checked on my car. He was able to quickly address all of my c I was fortunate enough to be assigned to Jay as my service rep when I needed some things checked on my car. He was able to quickly address all of my concerns and was very thorough with his documentation. He kept me in the loop about what was covered in our warranty and what repairs were needed, and answered every question we had. Even though my car has been home almost a month at this point, he continues to work on an ongoing issue with a separate company regarding the interior of my car. He’s always transparent, sincere, and detailed. I hardly even have to ask any questions because he’s already answering them when he calls to update. He returns my calls in a timely manner and immediately checks into anything I may have a question about. I can’t say enough things about Jay and the hard work he’s put in on our behalf. Honda, you have a good one here. Thank you, Jay! Also, I’d like to acknowledge Daniel Benson for helping figure out our warranty. Somehow, it couldn’t be found in the system when we first called to schedule repairs, but he quickly tracked it down and helped avoid a potential issue. Thanks, Daniel! Everyone I encountered has done a great job and been very professional. The car runs great so a big thank you to the technicians behind the scenes. More

AJ was perfect customer service rep, car washed!!! yeah Cannot beat the customer service, the coffee bar, the attitude of the service reps was friendly, helpful and courteous. They had my car finished ahea Cannot beat the customer service, the coffee bar, the attitude of the service reps was friendly, helpful and courteous. They had my car finished ahead of schedule.. More

Went beyond expectations Chris quickly identified the problem and solution to the issue with my car. He effectively followed through, deftly handling the challenges I presente Chris quickly identified the problem and solution to the issue with my car. He effectively followed through, deftly handling the challenges I presented with the scheduling. I am very satisfied and would recommend Chris and the First Texas Honda team to everyone. More

Excellent customer service Thanks, Trevor! You provided outstanding customer service! I was attended to quickly, and you figured out what they problem could be almost immediat Thanks, Trevor! You provided outstanding customer service! I was attended to quickly, and you figured out what they problem could be almost immediately. Thanks for providing a loaner car and getting my car back to me when you said you would. More

Highly Professional I walked in without an appointment and was out with a rental car in 10 minutes. Work was completed ahead of schedule and they washed my car for free. I walked in without an appointment and was out with a rental car in 10 minutes. Work was completed ahead of schedule and they washed my car for free. More

Standard service Was there for standard service. Jay Jack was my service writer, He did an excellent job of handling the process, getting the Pilot ready to go in abo Was there for standard service. Jay Jack was my service writer, He did an excellent job of handling the process, getting the Pilot ready to go in about 2 hours. Pleasant waiting area with good coffee. More