First Texas Honda

It's because of Anthony Herrera that I stay with First Texas Needed a multi point inspection. Anthony was there when I arrived, told me how long everything would take, did it,. What more could I expect? Certain Needed a multi point inspection. Anthony was there when I arrived, told me how long everything would take, did it,. What more could I expect? Certainly different from the bad experiences I've had at other places. Thank you for having a serioud and responsible dealership with employees like Mr. A. Herrera. r milk More

Great Experience First Texas Honda is a First Class Dealership! Was offered a drink right away at their cafe with actual baristas making coffee drinks for you, free o First Texas Honda is a First Class Dealership! Was offered a drink right away at their cafe with actual baristas making coffee drinks for you, free of charge, Okay to tip though! Holden was very friendly and showed me a few models of the vehicle I was interested in, explained the different features, and he also drives a Honda! Art the finance guy got me approved at an interest rate that was much lower than I was expecting, I was able to get approved for a nice vehicle with just my trade in as the down payment. Overall it was a great experience, More

Awesome service Andre is definitely the guy to be straight forward and honest. He has always helped me get the most for the money I spend. I would highly recommend as Andre is definitely the guy to be straight forward and honest. He has always helped me get the most for the money I spend. I would highly recommend asking for him by name. More

Friendly & concerned service Despite our being 30 mins late for our 7:45a appt due to extreme Austin traffic & construction delays, everyone we encountered was patient, prompt & Despite our being 30 mins late for our 7:45a appt due to extreme Austin traffic & construction delays, everyone we encountered was patient, prompt & helpful. Each person who helped us introduced themselves, and explained what they needed to do. John explained and answered several questions about our tire needs. Fred & his team of two mechanics identified, photographed, and explained several items that needed to be addressed beyond the routine maintenance we had come in for, but did not pressure us to address them immediately. More

Battery Replacement I had to jumpstart my car in the morning so I took it to the service center for checking out the battery. Fred was able to get my battery checked and I had to jumpstart my car in the morning so I took it to the service center for checking out the battery. Fred was able to get my battery checked and replaced in around 2 hours enabling me to keep an important appointment in the afternoon. Great customer focus, thanks Fred. More

I've never had a bad experience Everybody in the service department is so helpful, cheerful and very efficient...even at 6 AM!!! I never have to wait as long as the anticipated wait Everybody in the service department is so helpful, cheerful and very efficient...even at 6 AM!!! I never have to wait as long as the anticipated wait time. More

Tire rotation Everyone is so friendly and helpful and especially enjoyed chatting with Andre. I very much appreciated having a loaner car to run my errands rather t Everyone is so friendly and helpful and especially enjoyed chatting with Andre. I very much appreciated having a loaner car to run my errands rather than waiting two hours since it was so busy. Thanks, First Honda and see you when it’s due for an oil change!! More

Great, friendly service! I brought my vehicle in for regular maintenance plus some warranty service work. I was assisted quickly and provided a loaner car while the work was b I brought my vehicle in for regular maintenance plus some warranty service work. I was assisted quickly and provided a loaner car while the work was being done. A part needed to be ordered for the warranty work adding a couple of days to the service but Jay kept me informed all along the way and let me know as soon as it was complete. Great work! Thank you! More

Always a great experience I always have complete confidence when I send my car in for service at First Texas Honda. Jack Wright my service manager is very communicative and hel I always have complete confidence when I send my car in for service at First Texas Honda. Jack Wright my service manager is very communicative and helps me prioritize the work that needs to be done on my vehicle. Always a returning customer! More

Civic Maintenance Good. Ty's correspondence and the service crew took care of the B12 items and ID the battery needing replacement which I did myself. Ty did his job w Good. Ty's correspondence and the service crew took care of the B12 items and ID the battery needing replacement which I did myself. Ty did his job well. Improvements: Service info on the website and phone messages states one needs to made an appointment. Doing so my phone is cumbersome it not poor. First call I was on hold for 2 minutes (I counted) then was disconnected. Second call I was on hold for 1 minute and 20 seconds. Josh answered set up an appointment for the next morning then called me back to say his computer was not working and that I should come in as a walk-in. Walk-in? I thought I had to make an appointment. A follow-up call with where I waited another 90 seconds I finally got the appointment scheduled for 1315 on the same day as before. I recommend you set up a better rotation for answering the service phone and setting up these appointments. I like to make appointments by phone instead of the website so I get a better feel for the work flow and time at the shop. More