Back

First Texas Honda

Austin, TX

4.7
2,689 Reviews

3400 Steck Avenue

Austin, TX

78757

Directions

By Type

Showing 2,689 reviews

November 02, 2018

Service itself great; time-consuming, confusing check-out. My chief difficulty had to do with the fact that we have two Hondas (2004' 2010), which we wanted serviced in subsequent days. But in the turn-around More

by perrylogan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Yiu, Fred Mathis
Nov 10, 2018 -

First Texas Honda responded

We appreciate your support and want to thank you for the feedback! It's always our intention to deliver a flawless experience. Please know that we're investigating your situation to pinpoint why it occurred and ensure that it does not continue. :) We look forward to seeing you next time and wish you all the best. -Cody Penna, Service Manager

November 02, 2018

Easy, kind, and quick service Jack took care of us. Had two cars in at the same time. Both with loaners. They helped move car seats and made hot chocolate for my kids. More

by Benmont
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Wright
November 01, 2018

Always good service! I was able to book appointment easily. AJ took care of everything and getting a loaner vehicle at the last minute was no issue. Car was done at time p More

by SPC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
AJ Cuevas
Nov 02, 2018 -

First Texas Honda responded

We appreciate you letting us know how everything went! Thanks so much for choosing us for your Service needs. See you next time. -The Team at First Texas Honda

November 01, 2018

The best Every representative of FTH was polite, helpful and reassuring. I am always a little apprehensive when I take my car in, but FTH personnel alleviate t More

by random.caesar06
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Herrera
Nov 02, 2018 -

First Texas Honda responded

It's a huge compliment to hear that we can make you feel at ease during your visit! This is exactly the kind of thing we want to be known for. Thank you so much for being our customer. -The Team at First Texas Honda

November 01, 2018

Minor design flaw A minor part broke unexpectedly after just a few thousand miles. There was no attempt to shift blame or to charge for replacement. Everyone was extrem More

by Hornfan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Herrera
Nov 02, 2018 -

First Texas Honda responded

Thank you for giving us such high marks. We are always here to help and strive to deliver the best possible experiences. Let us know if we can assist with anything down the road! -The Team at First Texas Honda

November 01, 2018

Regular Maintenance. I trust First TX Honda to service my car since I've never felt pressured to "buy" anything or told I need unnecessary work. Very professional staff. More

by Millie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Mathis
Nov 02, 2018 -

First Texas Honda responded

Thanks for the stellar review, Millie! We make it our mission to ensure that everyone feels comfortable and welcome. :) -The Team at First Texas Honda

October 30, 2018

Efficient & great Great service, friendly representative Fred was great at communicating all the details of my oil change and the inspection - would recommend this deal More

by CivicDoc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Mathis
Nov 02, 2018 -

First Texas Honda responded

We're so happy to know that your visit was 5 star worthy. We appreciate the feedback and wish you all the best. -The Team at First Texas Honda

October 30, 2018

Super courteous and efficient service staff. Can't say enough good things about this dealership and their service. The place to go to buy a car and for service after purchasing. Hats of to all t More

by Mark123
Customer Service
Recommend Dealer
Yes
Employees Worked With
Andre Kamouie
Nov 02, 2018 -

First Texas Honda responded

Thanks for taking a moment to leave this, Mark! It's awesome you really enjoyed your visit. We promise to continue to work hard to earn your endorsement. -The Team at First Texas Honda

October 30, 2018

Loved it! Trevor was quick, helpful and knowledgeable. He helped me understand in lay terms everything that my car needed done. He had me in a loaner car, too! More

by HSB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trevor Self
Nov 02, 2018 -

First Texas Honda responded

We work hard to deliver the best possible experiences. Thanks so much for choosing us and letting us know how we did! -The Team at First Texas Honda

October 30, 2018

Excellent Service Trevor went above and beyond. Our van had an engine problem and was about 100 miles over the warranty. Trevor was able to get 90% of the service cost More

by Mirband84
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trevor Self
Nov 02, 2018 -

First Texas Honda responded

That's so sweet of you to say and we'll be sure to pass your comments along to Trevor. :) Thank you for choosing us and don't hesitate to let us know if we can assist at all down the road. -The Team at First Texas Honda

...
154
...