First Texas Honda

Oil/Filter change I called the day before to make an appointment to get my oil and filter changed in my 2015 Honda Accord, the person I spoke with was nice but informed I called the day before to make an appointment to get my oil and filter changed in my 2015 Honda Accord, the person I spoke with was nice but informed me that I would need to “walk in” for an appt Saturday morning. I arrived approximately 9:15, a gentleman came to me within 5 mins of me being there to ask me my needs. His reply was that “a service coordinator would be with me shortly.” My daughter and I sat in our car until 9:35, when I finally got out to ask someone if I anyone was going to come speak with me. Again, I was assured “a service coordinator would be right with me.” 10 minutes later I stopped another guy who was actually helping the “walk-in car” next to us if we would be helped soon as I was told by the last person we were the first walk-in for the day. I was told “we are short staffed today, we are getting to everyone as soon as we can.” I understand that businesses can be busy and things get backed up. I would have appreciated someone taking with me before hand that I would have to wait 45 mins before I even saw a service coordinator to tell me how long it would be. A little communication goes a long way. We didn’t leave the dealership until 11:40 that day. Had I known it we were going to be there that long I would have opted to come back at another time. Everyone who I came in contact with was very nice and helpful. More

Purchased 2018 Civic It was a great purchasing experience. The friendly sales staff did a very good job expediting the sales process. And there were free chicken nuggets It was a great purchasing experience. The friendly sales staff did a very good job expediting the sales process. And there were free chicken nuggets. More

Good service by Andre Kamoule servuce given by by Andre Kamoule was excellent and given in time and price also reasonable i would like to go for service again with out hesitati servuce given by by Andre Kamoule was excellent and given in time and price also reasonable i would like to go for service again with out hesitation.- More

Excellent service I received a maintenance code on my dash and took my vehicle to First Honda for service on a Sunday! I was made to feel comfortable in the waiting are I received a maintenance code on my dash and took my vehicle to First Honda for service on a Sunday! I was made to feel comfortable in the waiting area and was told that my brakes needed replacing, as expected. Andre was great - provided me with a great loaner car while my car was serviced. Although it had to be serviced on Monday, it was faster than I expected, and my car was done on time! I will always bring my car to First Honda for service! More

Service Fast, efficient customer service, distinctly told me what was wrong, the importance, how long it would take to fix and the cost. It was smooth and ea Fast, efficient customer service, distinctly told me what was wrong, the importance, how long it would take to fix and the cost. It was smooth and easy More

Everyone was friendly and helpful The staff and my rep were all very pleasant and helpful and helped me in a timely manner. I would recommend this dearlership to people who are looking The staff and my rep were all very pleasant and helpful and helped me in a timely manner. I would recommend this dearlership to people who are looking a good experience when needing help with their cars. More

Vehicle service visit Purchased the car new from FTH in 2010 and have been bringing it back for service ever since. Mr. Winn is cordial and knowledgable, what more can yo Purchased the car new from FTH in 2010 and have been bringing it back for service ever since. Mr. Winn is cordial and knowledgable, what more can you ask of a company representative. Positive (again) service experience. More

Great customer service/great repair service! Very satisfied impressed with the high level of customer service and repair services from First Texas Honda. Have bought and serviced two Hondas with Very satisfied impressed with the high level of customer service and repair services from First Texas Honda. Have bought and serviced two Hondas with FTH and am a long time happy customer!! More

Maintenance I was well pleased with the service provided at First Texas Honda and the friendly staff. Also I appreciated being updated regarding a recall on my va I was well pleased with the service provided at First Texas Honda and the friendly staff. Also I appreciated being updated regarding a recall on my van. More