First Texas Honda

Jay Jenks is awesome, First Texas Honda is NOT! Jay Jenks and Aaron Yiu personally examined my car just two weeks after I bought it when I was having problems with the defroster and lots of squeakin Jay Jenks and Aaron Yiu personally examined my car just two weeks after I bought it when I was having problems with the defroster and lots of squeaking with my brakes and tires. The handle of the car wasn’t great- it’s a 2013 Toyota Camry with only 44K miles on it, but I wasn’t sure about the tires. They seemed worn and were making a lot of noise and would skid in wet weather. Jay fully inspected my car and admitted to me afterwards that the tires should have been replaced prior to me having been sold the car- I really appreciated his transparency and honesty. I could tell he was saying what he believed. Same with Aaron- both standup guys who are clearly in the business of customer service. Unfortunately, his bosses in First Texas Honda’s service department saw it differently, even tho they didn’t examine the car. They looked at the service report, decided that the measurements were within Texas’ “minimal acceptable guidelines” markers (exact verbiage from Cody Penna- the service manager in an email to me), and told me flat out that they would not replace my tires and patronizingly told me that I could purchase new tires from them and that they’d be “happy to help.” What a joke- this place claims to be “where we put you first” but once you buy a car from them, forget about that. Extremely disappointed with my experience here, and I will never again take my car in for service here or buy or recommend that anyone else buys a car here. Too big to care. Unfortunate because I really do believe that Jay Jenks is a standup guy who did the right thing- shame the ppl he works with are penny wise and pound foolish and care about technicalities and minimal standards over service! Appreciate you, Jay and Aaron! I respect Cody as a person and am sure he’s a nice guy (I’ve never actually met him or worked with him, he just made all the decisions from a sheet of paper), but his customer service abilities leave much to be desired. He didn’t even examine my car yet because he’s the service manager, decides that what I was told was “misinformation” and that it needed to be “clarified” when I know what I was told by the ppl who actually inspected the car. Using language like “minimal guidelines” and other technical terms to get you off the hook is not something customers are interested in hearing about- like I said, penny wise and pound foolish because you lost a customer and I sincerely suggest that ppl shop for their cars elsewhere if they want decent service post purchase. More

Always a great experience at First Texas Honda I always use First Texas Honda for any maintenance service or repair. Great customer service and quality of work. If you want to wait they have a very I always use First Texas Honda for any maintenance service or repair. Great customer service and quality of work. If you want to wait they have a very comfortable and spacious waiting area with free coffee and snacks. They even have a nice kids play room which is convenient for me. Best of all, if you can't wait they will provide a rental car free of charge! I wouldn't go anywhere else. More

REgular maintenance for my 2017 Honda Accord EX-L Jack Wright provided great service and made sure everything was completed properly! He met me outside at the time I said I would be arriving, and stay Jack Wright provided great service and made sure everything was completed properly! He met me outside at the time I said I would be arriving, and stayed with me until I had a loaner/rental car. Overall the experience was excellent! More

One of the best experiences at a car dealership. Our Salesman, Kevin Seibert was very knowledgeable and accomodating in his dealing with us. He willingly brought our auto, not the new one, to the ga Our Salesman, Kevin Seibert was very knowledgeable and accomodating in his dealing with us. He willingly brought our auto, not the new one, to the garage for us to help us avoid the heavy rain that was going on. We discovered that our front window was chipped and he ordered a replacement for us and set an appointment to have it replaced. He then offered a loaner car for us and offered a porter to bring our car to us and to retrieve the owner so we would not be inconvenienced. The cafe was wonderful and made the wait during our time at First Honda seem much shorter. This was our first new car purchased in about 30 years. Well done First Honda. More