First Texas Honda

Very good I like the dealer and service. I would recommend this dealer with closed eyes thank you very much, very good treatment and help from everyone always l I like the dealer and service. I would recommend this dealer with closed eyes thank you very much, very good treatment and help from everyone always looking to satisfy the customer More

oil change The process was done in an efficient manner, I was able to relax in the waiting area with an abundance of snacks from the cafe; at pickup the inspecti The process was done in an efficient manner, I was able to relax in the waiting area with an abundance of snacks from the cafe; at pickup the inspection report was reviewed in detail, and my car was waiting a few steps away freshly washed! Quite a pleasant experience. More

Great buying experience. Carl Lewis made the buying process comfortable and he went out of his way to ensure a quick and smooth process, from the test drive to the paperwork. Carl Lewis made the buying process comfortable and he went out of his way to ensure a quick and smooth process, from the test drive to the paperwork. He was very knowledgeable and a pleasure to work with. More

Pleasant to deal with Helpful, no pressure sales. The negotiation process was one of the easiest I’ve experienced. Check out the smoothie and coffee bar when there!! Will b Helpful, no pressure sales. The negotiation process was one of the easiest I’ve experienced. Check out the smoothie and coffee bar when there!! Will be doing more business with them in the future. More

Best car buying experience Buying a car is a pain in the “you know what,” we were so happy that the stars aligned to put us with Jesse Sims at First Texas Honda. After looking Buying a car is a pain in the “you know what,” we were so happy that the stars aligned to put us with Jesse Sims at First Texas Honda. After looking at a few other models at other dealerships, we stumbled upon a car that fit our requirements at their establishment. After sending in an inquiry that the car was still available, Ana Angel quickly reached out to us to set up a time to take it for a test drive, and to put us in contact with Jesse, who also quickly called out to introduce himself. Bonus points for this dealership not keeping banking hours like so many these days! With our four kids, the thought of fighting the crowds on a weekend at a dealership was giving us panic attacks. First Texas Honda had a kids room, snacks and coffee for guests that certainly helped keep them entertained while we conducted our business with them. From the receptionists to the manager, this dealership really blew our socks off with their service and friendliness. But more on Jesse, he was super professional and transparent, even pointing out a few cosmetic things in the vehicle we may have otherwise not noticed until after making the purchase. Vehicles that accommodate a family of our size are so difficult to find for a decent price, even pre-owned vans and suvs. I appreciate the fact that Jesse has a low pressure approach to selling, and that was a huge factor in our decision to make that purchase. After we decided to get everything in motion, the dealership offered us a financing deal and warranty, which we had already worked out with our Credit Union, but also did not pressure us into taking their deal. I can’t fault them for offering these service add-one to earn themselves more on the sale, but I can certainly praise the fact that they accepted no for an answer. Other dealerships I have dealt with in the past always make that such a hassle! Even after everything was signed and waiting on the bank to send over drafting instructions, Jesse stayed in contact via text and phone to make sure we weren’t waiting around for the next step. I really just can’t say enough nice things about this experience. We will be in the market for another car in a year or so, and I will be reaching out to Jesse and First Texas Honda first when that search begins. If you are looking for a car salesperson that feels like an ally rather than an adversary, this is the place and he is your guy. I couldn’t add barista Kim Dawson to this review below, but she also deserves a shout out for exceptional customer service. More

customer service Customer Service is a very valuable asset. First Texas Honda has that asset. I was in for a routine oil change, the service guy Fred Mathis was timely Customer Service is a very valuable asset. First Texas Honda has that asset. I was in for a routine oil change, the service guy Fred Mathis was timely, and knowledgeable. I watch each customer Fred was working with, his professionalism with each client was excellent. Keep up the good work FTH! More

Great Experience! Great purchasing experience ...transparent, efficient, and courteous service. Nik was extremely thorough and even more importantly, patient as he wa Great purchasing experience ...transparent, efficient, and courteous service. Nik was extremely thorough and even more importantly, patient as he walked me through the car's features. He made what could have been a stressful experience, very pleasant. Charlie Baldwin was also very courteous and helpful as we went through the financial transaction. Overall, I was very pleased with the service I received. More

Error Codes Resolved I have a Honda Clarity. On Monday evening it began displaying a series of error messages that there were problems with several functions in the vehic I have a Honda Clarity. On Monday evening it began displaying a series of error messages that there were problems with several functions in the vehicle. I was able to get an appointment for the next morning. Since the Clarity is a plug-in hybrid, the technology is new and unique. Consequently, the dealership had the car for all of Tuesday and Wednesday. I picked up the car on Thursday at noon. The solution was a software update at no charge. The courtesy and professionalism of the people at the dealership was excellent. However, I am disappointed that it took two days to implement a software update. I also would have appreciated it if they had charged the battery while they had the vehicle. More

Great experience First Texas was great. The whole car buying experience was feast and easy. Ross was great. Everyone at the dealership was helpful. The process was gre First Texas was great. The whole car buying experience was feast and easy. Ross was great. Everyone at the dealership was helpful. The process was great. More

Service visit Marty Rex was fantastic - he came and found me twice in the coffee bar area to keep me posted on the status of the work and explained everything very Marty Rex was fantastic - he came and found me twice in the coffee bar area to keep me posted on the status of the work and explained everything very well. He gets five stars. In a side note, one area where i was a little disappointed was the service provided by Jalisa at the coffee bar. She wasn’t rude per se, but it was abundantly clear she was either having a bad day or didn’t like her job. More