First Texas Honda

customer service Customer Service is a very valuable asset. First Texas Honda has that asset. I was in for a routine oil change, the service guy Fred Mathis was timely Customer Service is a very valuable asset. First Texas Honda has that asset. I was in for a routine oil change, the service guy Fred Mathis was timely, and knowledgeable. I watch each customer Fred was working with, his professionalism with each client was excellent. Keep up the good work FTH! More

Great Experience! Great purchasing experience ...transparent, efficient, and courteous service. Nik was extremely thorough and even more importantly, patient as he wa Great purchasing experience ...transparent, efficient, and courteous service. Nik was extremely thorough and even more importantly, patient as he walked me through the car's features. He made what could have been a stressful experience, very pleasant. Charlie Baldwin was also very courteous and helpful as we went through the financial transaction. Overall, I was very pleased with the service I received. More

Error Codes Resolved I have a Honda Clarity. On Monday evening it began displaying a series of error messages that there were problems with several functions in the vehic I have a Honda Clarity. On Monday evening it began displaying a series of error messages that there were problems with several functions in the vehicle. I was able to get an appointment for the next morning. Since the Clarity is a plug-in hybrid, the technology is new and unique. Consequently, the dealership had the car for all of Tuesday and Wednesday. I picked up the car on Thursday at noon. The solution was a software update at no charge. The courtesy and professionalism of the people at the dealership was excellent. However, I am disappointed that it took two days to implement a software update. I also would have appreciated it if they had charged the battery while they had the vehicle. More

Great experience First Texas was great. The whole car buying experience was feast and easy. Ross was great. Everyone at the dealership was helpful. The process was gre First Texas was great. The whole car buying experience was feast and easy. Ross was great. Everyone at the dealership was helpful. The process was great. More

Service visit Marty Rex was fantastic - he came and found me twice in the coffee bar area to keep me posted on the status of the work and explained everything very Marty Rex was fantastic - he came and found me twice in the coffee bar area to keep me posted on the status of the work and explained everything very well. He gets five stars. In a side note, one area where i was a little disappointed was the service provided by Jalisa at the coffee bar. She wasn’t rude per se, but it was abundantly clear she was either having a bad day or didn’t like her job. More

Very pleased with the results The sales rep was informative and provided emails and texts in a timely fashion. The problems were fixed. Everything was cleaned up after the work. The sales rep was informative and provided emails and texts in a timely fashion. The problems were fixed. Everything was cleaned up after the work. More

An exceptional team we thoroughly enjoyed working with. The team (Alex, Ryan, Mike, Bill, Naji, Charlie) at First Texas Honda were friendly, professional. and to the man showed integrity. They are no pres The team (Alex, Ryan, Mike, Bill, Naji, Charlie) at First Texas Honda were friendly, professional. and to the man showed integrity. They are no pressure and just very helpful. Ryan made a great first impression and took us on our test drive. My car is a Volt, so I am somewhat familiar with the power train/architecture, and was quite impressed with Ryan's training and knowledge of the Clarity Hybrid Plug-in. He knew this car and its advantages over the Volt. My wife really liked him because he was sharp, low key, from a small town, and just a likeable guy. Alex was the main point man who coordinated everything and was totally squared away. When he gave us a very fair trade-in appraisal on our old Honda, with no low balling, I was pretty sure that this was my guy. Another sharp, knowledgeable likable guy. We see a pattern forming. This was a team that my wife and I really wanted to work with, but regrettably didn't have our color in stock. So we looked at other Honda places, but kept Alex and Ryan at First Texas updated on our progress through email, telling them that we hoped that a way would appear for us to partner with them. Mike, their manager, would even send an occasional short email just to make sure we were ok and being taken care of. No pressure, just good follow up. Well, Alex, who kept trying to help us, went out and eventually found the right car at another dealer <100mi away and had it transported to Austin, and Bill even turned down my offer to pay them for the transport charges while giving me an opening offer below MSRP. That was a gesture that I really appreciated. Naji, the General Sales Manager, would stick his head in a couple of times during the process and say hi. He knew he had a good team and let them do their jobs, but just wanted to say hi. I liked his style. Charlie worked the numbers during the finance stage and educated me on the extended warranty and maintenance packages. I had already done some research ahead of time and was very pleased with his knowledge and his numbers. Without my even asking, Charlie gave me a couple of nice breaks on the tinting and maintenance. Charlie had a lot of experience in the industry (>15yrs), was very personable, and clearly was happy to be at First Texas Honda. Alex then took me out to my wife's new car, showed me some of the regenerative braking features in the parking lot, and helped get the iphone and all the settings configured. This effort was greatly appreciated and just another nice touch. We're very happy with the Clarity and First Texas Honda. I know they will take care of my family in the years to come. I highly recommend this team and thoroughly enjoyed working with each of them. More

Container for windshield fluid leaked fluid out under the ca The service was great - Wesley Warmke was my service provider. He was patient, explained everything to me, offered me a loaner, etc. The mechanics d The service was great - Wesley Warmke was my service provider. He was patient, explained everything to me, offered me a loaner, etc. The mechanics diagnosed that rodents had chewed the hose connecting the windshield container to both the front and back pumps. I declined having the hose replaced for $260.00 and found a much more economical mechanic who was able to make repairs without having to replace the hose. I understand the mechanics telling me I needed a new hose; that would be the right decision and I would have done so had not another method been found. But all of the personnel and and service people were great. This was my second visit. I thought my car was still under warranty, but because of the rodent damage, replacement/repair was not covered. More

Great Service! Even on a Sunday you were able to repair our car and do it with a smile. Thank you again for the great service experience. Even on a Sunday you were able to repair our car and do it with a smile. Thank you again for the great service experience. More

Great, fun time! Liz offered excellent service and made the buying experience fun. She worked with me to secure the best deal possible, accompanied me on the test driv Liz offered excellent service and made the buying experience fun. She worked with me to secure the best deal possible, accompanied me on the test drive of two cars and I wound up buying the second of the two. Jeff did a nice job explaining my insurance options, and set me up with the best rate available. Daniel offered a fun and conversational "financing experience" (as much as one can enjoy forking over a whole bunch of money, lol) and did a nice job explaining the different options. While it will take some time for me to fully rate my relationship with First Texas Honda customer, I can def say that the buying experience exceeded my expectations! More