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First Texas Honda
Austin, TX
2,689 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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July 23, 2018
Once Again First Texas Honda has done it once again. Jay Jank has been my service advisor for the past few years. Jay is always straight with me when it comes t First Texas Honda has done it once again. Jay Jank has been my service advisor for the past few years. Jay is always straight with me when it comes to my service needs, and he has always advocated on my behalf. This is unheard of nowadays. My most recent experience was no exception. I was out of town, on my way back home from Houston when my 2009 V6 Accord EXL started acting up. I knew immediately it was the engine. I limped her back to Austin, and Jay was waiting for me. Just seeing him gave me so much relief, as I was stressed out to the max. I wasn't even sure I was going to make back to Austin. Jay had already arranged a terrific loaner, and assured me that he would stay on top of my car's diagnosis, keeping me informed along the way. Jay went even a step further, reaching out to corporate on my behalf, further strengthening my trust and loyalty. Needless to say, I was completely satisfied, and I was treated more than fairly. My friends always ask "Why in the world would you take your car to the dealership for service and repairs???" The answer is simple. Trust, fairness, integrity, satisfaction, peace of mind, first names, continuity, consistency, history, records...shall I continue? Once again...thank you Jay. And thanks First Texas Honda. I could not be more pleased! Ron More
by Ron H
Employees Worked With
Jay Jank
July 23, 2018
very customer friendly You have such friendly and helpful employees. I love the service. You also make it very convenient to use the dealership from a very pleasant waiting You have such friendly and helpful employees. I love the service. You also make it very convenient to use the dealership from a very pleasant waiting area to loaner cars to car rides back home, if needed. I have never had a bad experience in the three years since I bought my car there. The most recent visit, I thought about getting my car detailed somewhere else for less $$ but opted for ya’ll knowing it would be really well done based on previous experiences with you. You have earned my trust. Keep up the good work. Stay honest and convenient. :) More
by Lindam
Employees Worked With
I’m sorry, I dint remember the other names but all were great, from the guy who first took my car to the one at the door who helped me retrieve my keys to the loaner car folks, etc. , Taylor Olson
July 23, 2018
Excellent Service Had my first service and it was smooth and fast. Chris was very helpful and checked back with me couple of days after service to see if I'm having any Had my first service and it was smooth and fast. Chris was very helpful and checked back with me couple of days after service to see if I'm having any problems. More
by suji0131
Employees Worked With
Chris Buchanan
July 23, 2018
Excellent service but would like to use coupons The Honda dealership has been our favorite but they just changed a policy of not accepting coupons for things like oil changes or tire rotations. They The Honda dealership has been our favorite but they just changed a policy of not accepting coupons for things like oil changes or tire rotations. They are excellent in every other way. More
by gclen
Employees Worked With
Jonathan Henville
July 22, 2018
Awesome People Awesome Buy Karl was very knowledgeable about the different models. He answered all of our questions and addressed every concern we had towards buying my first ca Karl was very knowledgeable about the different models. He answered all of our questions and addressed every concern we had towards buying my first car. More
by ablair
Employees Worked With
Karl Lewis, Kristin Hiler
July 22, 2018
Painless Routine Maintenance First Texas has been a pleasure to deal with since I first bought by Insight from them in 2015, after my Volvo had been rear-ended. It made the brand First Texas has been a pleasure to deal with since I first bought by Insight from them in 2015, after my Volvo had been rear-ended. It made the brand switch easy and I was glad a friend recommended them to me, even though at the time they were not in my neighborhood. I have not regretted it! More
by petithibou
Employees Worked With
AJ Cuevas
July 22, 2018
Going the extra mile Ty Winn guided us through the replacement of a damaged tire and service after we came in late in the afternoon without an appointment. He arranged for Ty Winn guided us through the replacement of a damaged tire and service after we came in late in the afternoon without an appointment. He arranged for a loaner car and got us on our way. The next morning Ty came in on his day off to finish up the warranty paperwork and deliver our car with a new tire. A flat tire on a 100+ degree day is no fun. His manner was always professional, friendly and helpful. His coming in early on his day off to make sure we were taken care of was beyond the call of duty. More
by Mike B.
Employees Worked With
Ty Winn
July 21, 2018
Love our new Honda Accord Our salesman, Edwin, was a nice and easy-to-work-with guy. Our new Accord has so far yielded compliments from people every single day since we got it. Our salesman, Edwin, was a nice and easy-to-work-with guy. Our new Accord has so far yielded compliments from people every single day since we got it. The custom Katzkin seat covers are also very beautiful, a nice touch to the interior (we really love those seats). The finance lady, Kristin, is such a likeable lady, we really enjoyed her company as she was writing up our contract! More
by sixgundan
Employees Worked With
Kristin Hiler, Edwin Pineda
July 21, 2018
Karl is a great assett We bought our car 2 years ago and felt overwhelmed and we were just wandering around not being waited on. Once we finally were with Karl we felt welco We bought our car 2 years ago and felt overwhelmed and we were just wandering around not being waited on. Once we finally were with Karl we felt welcome. Every time we come in for service Karl shows up to say Hi and ask about us. More
by Bamboo Shoot
Employees Worked With
Karl Lewis
July 20, 2018
Excellent Service Always love to have Andre for service. He came right out and greeted my by name. In almost no time, all was done. I like the fact that they checked so Always love to have Andre for service. He came right out and greeted my by name. In almost no time, all was done. I like the fact that they checked something for me, but were honest enough to tell me that all was well and no action necessary. More
by Red Sailor
Employees Worked With
Andre Kamouie
