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First Texas Honda

Austin, TX

4.7
2,689 Reviews

3400 Steck Avenue

Austin, TX

78757

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Showing 2,689 reviews

June 17, 2018

A1 maintenance- 1st time Having never taken a car to be serviced before, I didn't know the procedure or what to expect. Chris Sutton was so helpful and kindly worked me in eve More

by Jafro2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Curran, Christopher Sutton
Jun 18, 2018 -

First Texas Honda responded

We're so glad that you gave us a try! It's our mission to provide a top-notch experience and we're thrilled to hear that Chris left you with a great impression. Thank you for stopping by and we look forward to seeing you next time. -The Team at First Texas Honda

June 16, 2018

Great! Full brakes and turned rotors. Staff was friendly all the way through the supply chain! Courtesy car provided which made it easy for me to do my oth More

by hookem1965
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Wright
Jun 17, 2018 -

First Texas Honda responded

It makes us proud to know that our team was on the ball. Thanks for visiting us and we appreciate the feedback! -The Team at First Texas Honda

June 16, 2018

excellent Everyone was friendly and went the extra mile to make sure questions were answered and my needs were met. The service was fast and met expectations. More

by TeanyTiny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Bain
Jun 17, 2018 -

First Texas Honda responded

We want to thank you for the excellent rating! It's our mission to provide a top-notch experience and it's great to know that we did not disappoint. See you next time. :) -The Team at First Texas Honda

June 15, 2018

Really helpful - wonderful to work with! I just traded in my car and got into a lease last week. Aaron in the service department was great. He gave me all of the information I needed and allo More

by ReturnCustomer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Walton, Joseph An, Aaron Yiu
Jun 17, 2018 -

First Texas Honda responded

We so appreciate your review and your business! Reviews highlighting the commitment of our people to serve every customer with passion reaffirm that we are indeed living up to our mission statement. Thank you so much and congratulations. -The Team at First Texas Honda

June 15, 2018

Great car buy At closing for 1st Texas,we found a great car that fit n in our price range,my wife n I had not agreed on hardly any car,Karl didn't say,come back tom More

by Joe1543
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karl Lewis
Jun 17, 2018 -

First Texas Honda responded

Joe, thank you so much for your review! Our staff is conditioned to make every experience pleasant and we appreciate you taking notice. Congratulations and take care. -The Team at First Texas Honda

June 15, 2018

Service Asked about the drive train, they told me it could wait till the next service. Not pushing extra service on me. let me know that the brakes and tires More

by BefAllison
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marty Rex
Jun 17, 2018 -

First Texas Honda responded

Thank you, Allison! We believe in delivering transparency. Thanks for taking notice. :) -The Team at First Texas Honda

June 15, 2018

Excellent care for me and my car by Jack Wright Jack right met me when I drove up and took notes on my vehicles parking brake problems, I asked him to check the rest of the braking system and to do More

by sanug
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Wright
Jun 17, 2018 -

First Texas Honda responded

Online feedback is precious to us and we are thankful you took the time to let us know about your experience! Thank you for the compliments and don't hesitate to let us know if we can assist down the road. -The Team at First Texas Honda

June 15, 2018

A pleasant experience The person with whom I had an appointment to have the car serviced was AJ Cuevas, a very courteous person, who was on top of all of my concerns about More

by UT Ex 1962
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
AJ Cuevas
Jun 17, 2018 -

First Texas Honda responded

We love to hear that AJ exceeded your expectations. We're always on the lookout for people like him who are passionate about serving our customers! Thanks for stopping in. -The Team at First Texas Honda

June 15, 2018

Saved by the ASM I got to my appointment early because I had planned for more traffic than there actually was. I discovered that is NOT the thing to do at this dealers More

by alexkaty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Graves
Jul 02, 2018 -

First Texas Honda responded

Alex, thank you for taking the time to share your experience in full with us. As of right now, the only way to get customers checked in efficiently and chronological order at our facility is to have customers wait at their vehicles to speak with an Advisor. We're always looking for ways to improve the overall customer experience and we appreciate your feedback. After speaking with AJ, he let us know that he was only attempting to give you an update so that you did not feel ignored and he apologized that it came off in any other way. We're happy to hear that Jeremy could provide you with excellent customer service and turn the visit around overall. :) Thanks again and take care. -The Team at First Texas Honda

June 15, 2018

Excellent Very happy with service. Quick and easy access to loaner vehicle. Love the snack bar. Excellent communication via text, phone, and email. See y’all ne More

by Kisp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Jank
Jun 17, 2018 -

First Texas Honda responded

Thanks for letting us know how we did! It makes us happy to know you had an excellent experience. We look forward to having you back! -The Team at First Texas Honda

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