First Texas Honda

Working with Jay Jank We take our Civic and Element to First Texas and have worked with Jay for several years. Smart advice. Clear explanations. He takes us through choices We take our Civic and Element to First Texas and have worked with Jay for several years. Smart advice. Clear explanations. He takes us through choices if options exist -- "do this now, save that for later." Oil changes are easy; deciding what to do when a timing belt atomizes inside the engine block -- and organizing help from American Honda? That's why we work with Jay. More

A1 maintenance- 1st time Having never taken a car to be serviced before, I didn't know the procedure or what to expect. Chris Sutton was so helpful and kindly worked me in eve Having never taken a car to be serviced before, I didn't know the procedure or what to expect. Chris Sutton was so helpful and kindly worked me in even though I didn't have an appointment (I didn't know in advance that I needed one). I really appreciated the convenient and nicely appointed waiting area and how Chris kept me informed every step of the way. More

Great! Full brakes and turned rotors. Staff was friendly all the way through the supply chain! Courtesy car provided which made it easy for me to do my oth Full brakes and turned rotors. Staff was friendly all the way through the supply chain! Courtesy car provided which made it easy for me to do my other errands. Thanks! More

excellent Everyone was friendly and went the extra mile to make sure questions were answered and my needs were met. The service was fast and met expectations. Everyone was friendly and went the extra mile to make sure questions were answered and my needs were met. The service was fast and met expectations. More

Really helpful - wonderful to work with! I just traded in my car and got into a lease last week. Aaron in the service department was great. He gave me all of the information I needed and allo I just traded in my car and got into a lease last week. Aaron in the service department was great. He gave me all of the information I needed and allowed me the time to make the decisions I had in front of me. I worked with Joseph and Matt in the sales department. Both were wonderful to work with. They were patient and went through the process with me as slowly as I needed. My previous car situation was unfortunate and they worked with me to get into a much better deal. I was glad to be able to stay in the Honda group! More

Service Asked about the drive train, they told me it could wait till the next service. Not pushing extra service on me. let me know that the brakes and tires Asked about the drive train, they told me it could wait till the next service. Not pushing extra service on me. let me know that the brakes and tires will need to be addressed in the next year. More

Excellent care for me and my car by Jack Wright Jack right met me when I drove up and took notes on my vehicles parking brake problems, I asked him to check the rest of the braking system and to do Jack right met me when I drove up and took notes on my vehicles parking brake problems, I asked him to check the rest of the braking system and to do an oil change and tire rotation. Check call me with the cost of the parking brake repair and I use the we have interface to pay for the bill when I got that the next day. When I met Jack to pick up the car, , He took me out to my vehicle after he printed out my report and help me find my vehicle Jack Wright was fun to be with and an excellent service representative! More

A pleasant experience The person with whom I had an appointment to have the car serviced was AJ Cuevas, a very courteous person, who was on top of all of my concerns about The person with whom I had an appointment to have the car serviced was AJ Cuevas, a very courteous person, who was on top of all of my concerns about the car. He's first-rate and I appreciated his help. More

Saved by the ASM I got to my appointment early because I had planned for more traffic than there actually was. I discovered that is NOT the thing to do at this dealers I got to my appointment early because I had planned for more traffic than there actually was. I discovered that is NOT the thing to do at this dealership. I was 20 minutes early, so they made it clear from the get go that I would have to wait 20 minutes to get checked in. Nevermind that it's hotter than hades outside, you have to sit in your car and keep it running (NOT good for the environment folks). I would have preferred to go in and wait, but that's not kosher. So I called a friend and chatted while I waited. When I saw AJ approach the car, I disconnected my call and opened the door. Only to have him tell me that he was going to check someone else out. And I was like, "Why would you tell me that?" Seriously, why would you waste my time? Well, it seems AJ wasn't too thrilled at my response and went to get the assistant manager, Jeremy. Thanks to Jeremy, my visit took a definite turn for the positive. After that, I got to go inside and wait. Which was really all I wanted in the first place. I just didn't want to sit and burn gas. It's not economical and it isn't good for the environment. Jeremy walked me through the process and I did express my concern to him that the service process has changed every single time I've had my oil changed and I've only had the car for 20 months. He at least listened to my concerns, and I appreciated it. As far as time for service, the car was done faster than promised and they even washed it! That was unexpected and it made me happy because I've needed to wash it for a few weeks now and haven't had the time. The wait wasn't bad and at least there are beverages to sip on while you wait. Overall, Jeremy saved the day. So I owe him a big thanks for making things better and getting me on my way. More

Excellent Very happy with service. Quick and easy access to loaner vehicle. Love the snack bar. Excellent communication via text, phone, and email. See y’all ne Very happy with service. Quick and easy access to loaner vehicle. Love the snack bar. Excellent communication via text, phone, and email. See y’all next time More