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First Texas Honda
Austin, TX
2,689 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,689 reviews
May 20, 2018
Efficient, fast and pleasant experience. I came in because of a recall notice. I was able to schedule an appointment for the following week and when I arrived my service manager was promptly I came in because of a recall notice. I was able to schedule an appointment for the following week and when I arrived my service manager was promptly there to explain the repair and the paperwork. A loaner car was reserved and immediately available. Efficient, fast and pleasant experience. More
by MMFoster
Employees Worked With
Andre Kamouie
May 20, 2018
Just a regular service, but efficient and correct There were quite a few cars in front of me even though I had made an appointment, so I was a little concerned. It took a while to get checked in but There were quite a few cars in front of me even though I had made an appointment, so I was a little concerned. It took a while to get checked in but not enough to be annoying. The wifi was good and the coffee was excellent, so the time passed quickly. Our service contract was correctly applied, unlike our first trip in, so this time around it's all good. More
by wrryntx
Employees Worked With
Andre Kamouie
May 18, 2018
Great service Went for an oil change and had a recall. AJ was very professional, he told me about the recall. And told me about how long it would take. Very pleasan Went for an oil change and had a recall. AJ was very professional, he told me about the recall. And told me about how long it would take. Very pleasant and professional. More
by CW3825
Employees Worked With
AJ Cuevas
May 13, 2018
Great service Thanks for everything i realy satisfy about antonys kindly service i will recomend this service center to my friends.thats all i can say thanks Thanks for everything i realy satisfy about antonys kindly service i will recomend this service center to my friends.thats all i can say thanks More
by Sedh
Employees Worked With
Anthony Bain
May 13, 2018
Excellent service. Great and quick service. Advisor was able to keep me inform of the status of the vehicle on the service. I like the feature which the advisor can text Great and quick service. Advisor was able to keep me inform of the status of the vehicle on the service. I like the feature which the advisor can text the status of the vehicle and the type of service they recommend. More
by Stan0617
Employees Worked With
Andre Kamouie
May 12, 2018
Fair Deal I set a realistic price for car and the staff worked to make it happen. Everyone was professional and courteous. The whole experience took about five I set a realistic price for car and the staff worked to make it happen. Everyone was professional and courteous. The whole experience took about five hours. More
by bell
Employees Worked With
Brandon Bromley, Amanda Day
May 10, 2018
Positive Karl was proactive in getting me the car I wanted for the price I could afford. He kept right on top of everything. I previously had great experien Karl was proactive in getting me the car I wanted for the price I could afford. He kept right on top of everything. I previously had great experience with the service department, so I had wanted to stay with this dealership. More
by susan4
Employees Worked With
Can’t remember other people names but everyone ( 1 woman from accessories and 1 from finance ) and a man who taught me how to work electronic were really fantastic . They all get the highest star rating. , Karl Lewis, Mike Broderick
May 10, 2018
Annual service Sales was a horrible experience, but Jay has made the flip side of owning a car very easy and manageable. He has great communication, timely service, Sales was a horrible experience, but Jay has made the flip side of owning a car very easy and manageable. He has great communication, timely service, and a friendly attitude. Don't lose him or I'll be forced to go elsewhere... Cheers! -Lauren and Hector (CR-Z) More
by constantinova
Employees Worked With
Jay Jank
May 09, 2018
Very Patient in Explaining the New Vehicle Both John and Greg were great at answering all of my questions on the Honda Clarity or finding out the answers quickly where they didn't immediately k Both John and Greg were great at answering all of my questions on the Honda Clarity or finding out the answers quickly where they didn't immediately know them. They made the process super simple. Thanks guys! More
by Once in a blue moon car buyer
Employees Worked With
Gregory Ryan, John Hanson
May 08, 2018
Excellent Customer Service in the Service department! I brought my car in for an B1 service (oil change, tire rotation) and inspection on my 2016 Honda Civic Touring and had issues with my A/C since the c I brought my car in for an B1 service (oil change, tire rotation) and inspection on my 2016 Honda Civic Touring and had issues with my A/C since the car was new (May 2016). It was originally purchased through Howdy Honda and I had brought the car in a few months later letting them know that the A/C doesn't blow cold about 30% of the time. They had looked at it and found "no problems". This was November 2016. Since it was fall going into winter, I didn't notice the problem was still there until May 2017. I took it in for an oil change at Howdy Honda and explained my A/C problem to one of the service managers. He thought it might be the relay, so he replaced it, no charge or change. On Friday April 27th at 1pm, I explained my ongoing issue with Aaron Yiu and he offered to have the car looked at and a free loaner vehicle since it was going to take at least 24 hours. He called me later that day and let me know that there INDEED was a problem with the A/C and found metal particles in the A/C hoses and low pressure. They replaced the compressor and hoses under warranty and for the last 3 "hot" days now, it has worked flawlessly! Thanks again to Aaron Yiu and the entire First Texas Honda service team! I couldn't be happier!! More
by dolbyrob
Employees Worked With
Aaron Yiu
