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First Texas Honda

Austin, TX

4.7
2,689 Reviews

3400 Steck Avenue

Austin, TX

78757

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Showing 2,689 reviews

May 04, 2018

Service survwy I made an appointment for 123B service . I arrived on time and was taken right in. My service advisor was polite and described the service to be per More

by Karen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
AJ Cannon
May 05, 2018 -

First Texas Honda responded

We appreciate the stars, Karen! Thank you for sharing your experience with us. :) -The Team at First Texas Honda

May 04, 2018

New car experience Very attentive, understood what we wanted and found it for us. Discussed the features and identified options not known to us that we're features of th More

by Mark1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maxwell Levin, Ashley Gilley, Daniel Benson
May 05, 2018 -

First Texas Honda responded

Mark, it’s our pleasure to assist! Thanks so much for coming by and for your review. -The Team at First Texas Honda

May 03, 2018

Surprisingly painless! Not at all what we expected in a car-buying experience. Everyone was friendly, thorough and didn't play the usual games. We'll be back. More

by kathyc
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Carlos Contreras, Alex Herrera, Daniel Benson
May 05, 2018 -

First Texas Honda responded

Kathy, we're so happy that you chose us to do business with! Thank you for helping to spread the good word about our location. -The Team at First Texas Honda

May 03, 2018

Great Experience Carl Lewis provided a smooth experience in new car buying. He was knowledgeable, friendly, and no pressure. He is a Veteran who served his country and More

by Honda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karl Lewis, Daniel Benson
May 05, 2018 -

First Texas Honda responded

We're proud to offer a diverse staff that can individually relate to the community that represents Austin. :) Thank you so much for being a customer of ours! Congratulations on the vehicle. -The Team at First Texas Honda

May 03, 2018

Great Service Trevor walked me thru the whole process. He was prompt, knowledgeable and great personality. Great customer service Trevor! He answered all my ques More

by Gc3980
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trevor Self
May 05, 2018 -

First Texas Honda responded

Delivering excellent customer service is our top priority. Thank you so much for letting us know how we did! Looking forward to seeing you next time. -The Team at First Texas Honda

May 03, 2018

Everything was great! From Lorenzo (who helped me drop off my car after hours) to Jay Jank and all the folks inbetween, EVERYBODY was very helpful and professional! More

by Gdaxput
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lorenzo (I don't remember his last name), Jay Jank, Anthony Bain
May 05, 2018 -

First Texas Honda responded

Thank you for the kind review. We've always been diligent in choosing employees who are passionate about serving our customers, like you! See you next time. -The Team at First Texas Honda

May 03, 2018

Surprised express service discontinued. I didn't make an appt expecting express service still available. No worries, I got in and car was delivered back at the time promised. More

by Bob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Mathis
May 05, 2018 -

First Texas Honda responded

Thank you, Bob! It's our goal to serve every customer effortlessly. See you again next time! -The Team at First Texas Honda

May 03, 2018

Great sevice! I started coming here 4 or 5 years ago. They are always honest and do a good job. A couple of years ago I got an excellent deal on a trade in. More

by Mary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
AJ Cuevas
May 05, 2018 -

First Texas Honda responded

Mary, we're so appreciative to have customers like you. Thank you for your support throughout the years and we look forward to serving you for many more to come! -The Team at First Texas Honda

May 03, 2018

Had oil change Made appointment on line and work done in time promised and everyone was friendly and a pleasant place to wait. The only unplesant thing was the traf More

by edwards, buck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Mathis
May 05, 2018 -

First Texas Honda responded

We’re glad to hear that everything went smoothly! Thanks for choosing us, Buck. Traffic in Austin can definitely be a pain. We’ve extended our Service hours as of late 2017 to help make pick up and drop off easier. :) -The Team at First Texas Honda

May 03, 2018

Very Professional Service Christopher Sutton took the time to make sure all my questions, about the service were answered. His professional service at drop off to pick up is ve More

by ChrisSteve
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Sutton
May 05, 2018 -

First Texas Honda responded

Thank you for the great review! Creating excellent experiences is our top priority. We will continue working hard to earn both your business and your recommendation. :) -The Team at First Texas Honda

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