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First Texas Honda
Austin, TX
2,689 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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April 13, 2018
oil change comfortable wait please don't make me write aletter. I've said all that needs to be said. Enough is enough thank you good bye adiios comfortable wait please don't make me write aletter. I've said all that needs to be said. Enough is enough thank you good bye adiios More
by richard holt
Employees Worked With
Fred Mathis
April 13, 2018
Exellent Good and quick Service. Friendly Staff. Flexible appointment hours. Comfortable waiting area. Loan cars are in perfect conditions. I would go Honda al Good and quick Service. Friendly Staff. Flexible appointment hours. Comfortable waiting area. Loan cars are in perfect conditions. I would go Honda all over again. More
by Serena
Employees Worked With
Jonathan Henville
April 13, 2018
In, out, done! My Civic was in this week for its regular service. My consultant met me promptly as I pulled in; Chris was professional, informative, courteous, and My Civic was in this week for its regular service. My consultant met me promptly as I pulled in; Chris was professional, informative, courteous, and personable throughout. The waiting room offers a relaxing environment plus good coffee, and my service took an even shorter time than Chris had told me to expect. Chris even texted me later to be certain I was fully satisfied. Love my Civic and love First Texas!! More
by jftm
Employees Worked With
Chris Buchanan
April 13, 2018
Excellent Customer Service The Receptionist was excellent and service was great. I had gone to another dealership prior to First Texas Honda I waited 45 minutes before someone The Receptionist was excellent and service was great. I had gone to another dealership prior to First Texas Honda I waited 45 minutes before someone came out to speak to me. What upset me was I had waited 45 minutes to see a Salesperson but another couple came 45 mins. after me and someone saw them within 10 minutes. That's why I left and found another dealer and First Texas Honda was right on with their Customer Service, acknowledgement and working to help me replace my vehicle after my accident. I am now moving my business to First Texas Honda and I will refer all my family and friends. Myra More
by Myra Alexander
Employees Worked With
Karl Lewis, Arturo Ponce
April 12, 2018
Honda purchase I have purchased many cars over many years. John Garza was excellent. He has that special ability to connect with people. I can see him moving to a ma I have purchased many cars over many years. John Garza was excellent. He has that special ability to connect with people. I can see him moving to a managerial position. More
by tlh
Employees Worked With
John Garza
April 12, 2018
drove in because of a noise within 10 minutes a tech was with me for a test drive and within 3 minutes of the ride he diagnosed the problem as a right front wheel bearing, They g within 10 minutes a tech was with me for a test drive and within 3 minutes of the ride he diagnosed the problem as a right front wheel bearing, They gave me a loaner car and repaired the car over night along with a recall that needed to be completed and I picked up the car 24 hours later. My Advisor was the best I have experienced at First Texas Honda Aaron Yiu and as I'm writing this review he has just texted me to be sure all is OK More
by bob p
Employees Worked With
Aaron Yiu
April 11, 2018
Denial of Service Since I rated average on their feedback survey, they deny to take my appointment in future and asked me to look for other dealers. This is so bad and Since I rated average on their feedback survey, they deny to take my appointment in future and asked me to look for other dealers. This is so bad and have never seen such an arrogance attitude from a service dealer.. So, make your judgement before going to this service center More
by dealforgc
Employees Worked With
Cody Penna
April 11, 2018
Cruise Control Button Failure I simply asked if the Cruise Control Button was covered by my Honda Care warranty. After a quick confirmation, Jay advised me to bring in my CR-V and I simply asked if the Cruise Control Button was covered by my Honda Care warranty. After a quick confirmation, Jay advised me to bring in my CR-V and I would get a loaner if the part was not in stock. I did just that and after 2 days I had my cruise control working again and my CR-V back. I am always impressed with the way Jay and First Texas Honda treat me. Thank you for the awesome service experience Gene More
by Mrgene
Employees Worked With
Jay Jank
April 07, 2018
Totally pleased I went binseveral times to find the exact right car for me. Each time the sales staff was gracious and as thorough as though it was the first time. Th I went binseveral times to find the exact right car for me. Each time the sales staff was gracious and as thorough as though it was the first time. Then the paperwork for my purchase was also as quick and easy as it can be.. More
by SeniorWoman
Employees Worked With
Mike Broderick, Nik Barrows, Kristin Hiler, Murillo Miranda
April 07, 2018
Routine 10K Maintenance This is the best service department I have encountered in my 50 years of car ownership. Fred Mathis was professional, responsive, and friendly. When This is the best service department I have encountered in my 50 years of car ownership. Fred Mathis was professional, responsive, and friendly. When I return for service, I will request Fred for my service advisor, if possible. More
by Demon
Employees Worked With
Fred Mathis
