
First Texas Honda
Austin, TX
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Honda purchase I have purchased many cars over many years. John Garza was excellent. He has that special ability to connect with people. I can see him moving to a ma I have purchased many cars over many years. John Garza was excellent. He has that special ability to connect with people. I can see him moving to a managerial position. More
drove in because of a noise within 10 minutes a tech was with me for a test drive and within 3 minutes of the ride he diagnosed the problem as a right front wheel bearing, They g within 10 minutes a tech was with me for a test drive and within 3 minutes of the ride he diagnosed the problem as a right front wheel bearing, They gave me a loaner car and repaired the car over night along with a recall that needed to be completed and I picked up the car 24 hours later. My Advisor was the best I have experienced at First Texas Honda Aaron Yiu and as I'm writing this review he has just texted me to be sure all is OK More
Denial of Service Since I rated average on their feedback survey, they deny to take my appointment in future and asked me to look for other dealers. This is so bad and Since I rated average on their feedback survey, they deny to take my appointment in future and asked me to look for other dealers. This is so bad and have never seen such an arrogance attitude from a service dealer.. So, make your judgement before going to this service center More
Cruise Control Button Failure I simply asked if the Cruise Control Button was covered by my Honda Care warranty. After a quick confirmation, Jay advised me to bring in my CR-V and I simply asked if the Cruise Control Button was covered by my Honda Care warranty. After a quick confirmation, Jay advised me to bring in my CR-V and I would get a loaner if the part was not in stock. I did just that and after 2 days I had my cruise control working again and my CR-V back. I am always impressed with the way Jay and First Texas Honda treat me. Thank you for the awesome service experience Gene More
Totally pleased I went binseveral times to find the exact right car for me. Each time the sales staff was gracious and as thorough as though it was the first time. Th I went binseveral times to find the exact right car for me. Each time the sales staff was gracious and as thorough as though it was the first time. Then the paperwork for my purchase was also as quick and easy as it can be.. More
Routine 10K Maintenance This is the best service department I have encountered in my 50 years of car ownership. Fred Mathis was professional, responsive, and friendly. When This is the best service department I have encountered in my 50 years of car ownership. Fred Mathis was professional, responsive, and friendly. When I return for service, I will request Fred for my service advisor, if possible. More
Excelent service they know your time counts too .thank you Xcelent knowleged of the problem that the computer was reading random misfire and misfiring on every plston i learn that the engine light don’t have t Xcelent knowleged of the problem that the computer was reading random misfire and misfiring on every plston i learn that the engine light don’t have to be on to have a problem. More
Customer Care Was Excellent We had to drop my car off on a Saturday for warranty work to be done on it and I couldn't have been more pleased with the level of service! Jeremy Gr We had to drop my car off on a Saturday for warranty work to be done on it and I couldn't have been more pleased with the level of service! Jeremy Graves was friendly, helpful and made sure everything we had questions about was answered. The people who helped with the loaner car were friendly and prompt and we were out of there quicker than I thought we would be for a very busy Saturday!. Great job Jeremy! More
Good Work! Work done quickly and well. All personnel were very helpful and pleasant. Waiting area clean and comfortable, coffee, etc. much appreciated. It wa Work done quickly and well. All personnel were very helpful and pleasant. Waiting area clean and comfortable, coffee, etc. much appreciated. It was very expensive. More
Great experience Drove from Corpus Christi to Austin to buy the Odyssey. Max was very helpful and did not waste our time. Got the deal done quickly and received exempl Drove from Corpus Christi to Austin to buy the Odyssey. Max was very helpful and did not waste our time. Got the deal done quickly and received exemplary treatment from everyone at the dealership. Win! =) More