
First Texas Honda
Austin, TX
Filter Reviews by Keyword
By Type
Showing 2,695 reviews
Great communication and superb service Brought my vehicle in for service. Super easy to make an appointment and good quality work. DJ Hubbard kept informed about everything in regards to my Brought my vehicle in for service. Super easy to make an appointment and good quality work. DJ Hubbard kept informed about everything in regards to my car and was very patient working with the dealership where I bought the car. More
Good communication and knowledge without feeling pressured Jorge was a true professional. He took his time to explain the features of the new CRV to my wife. He went through the trim options and benefits of Jorge was a true professional. He took his time to explain the features of the new CRV to my wife. He went through the trim options and benefits of new vs certified pre-owned. I didn't feel like he was trying to upsell us on anything, but wanted us to be informed so we could make the decision on what best suited us. We ended up wanting a certified pre-owned, but the sales manager couldn't come down to our desired price. Jorge kept the communication going through calls and texts and I ended up buying a new CRV that had not arrived yet. Best of all, I took about a week to make a decision and never felt any pressure from Jorge. More
Great Knowledgeable Professional Who Listens I've got my mind set on a Ridgeline RLT-E but patient until I can find one with my price in mind. Brandon introduced me to the car, showed me all the I've got my mind set on a Ridgeline RLT-E but patient until I can find one with my price in mind. Brandon introduced me to the car, showed me all the features and was really patient and knowledgeable. When my car comes available in my budget, I'm going to immediately give him a call. He was a real pleasure to work with. I'd highly recommend buying from Brandon! More
Did not honor their work order and increased cost Took my 2018 Ridgeline into First Honda on a scheduled install of roof racks. Was given a work order at that time. Took loaner car and left. Receiv Took my 2018 Ridgeline into First Honda on a scheduled install of roof racks. Was given a work order at that time. Took loaner car and left. Received a call from Service Dept a few hours later to inform me the cost was significantly higher. I demanded that they honor the work order (160195). Not only did they not honor the work order they refused to do the work and asked me to take my business elsewhere. Even a conversation with Manager Cindy reviewing the work order did not accomplish anything. More
Routine service I came in for an oil change and new tires. Taylor kept me informed of progress and pointed out a couple of things that were noted that will need servi I came in for an oil change and new tires. Taylor kept me informed of progress and pointed out a couple of things that were noted that will need service in the near future. The work was done quickly and efficiently, without any fuss or hassle. More
Good Organizational Culture; Fair deal on new car Organization is customer focused. All employees we interacted with were pleasant and professional. Aaron, our sales representative, was responsive and Organization is customer focused. All employees we interacted with were pleasant and professional. Aaron, our sales representative, was responsive and worked hard to help us find and purchase a vehicle we would be completely satisfied with. More
Helpful and speedy I had stopped by after 5pm on a Tuesday and was so impressed with Liz and the finance team at First Texas Honda. This is my fifth Honda and so far my I had stopped by after 5pm on a Tuesday and was so impressed with Liz and the finance team at First Texas Honda. This is my fifth Honda and so far my best experience! Everyone was so helpful and gave me no pressure to purchase. I was so surprised at how quick and easy my experience was. I love my new car and will be come back here from now on. More
Liz is AWESOME!! A friend and I went to First Texas Honda just to test drive a vehicle that I was eyeing online for the past few weeks. I'm always apprehensive about a A friend and I went to First Texas Honda just to test drive a vehicle that I was eyeing online for the past few weeks. I'm always apprehensive about asking for test drives because of the typical "Car Salesmen" mentality. I went in Liz took me for my test drive and answered any questions that I had. There was absolutely no pressure from her. Liz as I mentioned was able to answer all of my questions and go over some options. I left that day but was so impressed with her service and knowledge that I came back a few days later and leased my first new car. Liz was awesome and I would recommend her highly to anyone shopping for a vehicle. More
They were low pressure, highly efficient Ross and the team were very friendly, low pressure but informative. We knew what we wanted and they made it happen. Great experience and we will defin Ross and the team were very friendly, low pressure but informative. We knew what we wanted and they made it happen. Great experience and we will definitely share the experience with others. More
Leasing another Pilot before contract was up was easy Chris reduced my lease payment around $50 a month for a newer vehicle. Was able to avoid turn in fees and select the color and choice I really wanted. Chris reduced my lease payment around $50 a month for a newer vehicle. Was able to avoid turn in fees and select the color and choice I really wanted. More