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First Texas Honda

Austin, TX

Overview
Reviews
Vehicles
4.8
2,637 Reviews
Call Dealership (512) 220-1121
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3400 Steck Avenue

Austin, TX

78757

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Showing 2,637 reviews

March 26, 2024

Great experience! Thanks to Marcos and Atif for making my first time car buying experience simple and easy! More

by Juan Perez
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Atif Malik, Marcos Barrera
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Mar 29, 2024 -

First Texas Honda responded

Juan, we're thrilled to see you had an experience worth bragging about! We appreciate you sharing this encouraging feedback for Marcos and Atif, and we will be sure to pass it along to them. Thank you for being part of our FTH family! :) - The Team at First Texas Honda

Helpful
March 21, 2024

On time, friendly service, got all the issues solved. Overall very good service from Bobby Mills. Parts are getting a little expensive, though, at Honda.. More

by Hendrik.Buschhorn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Mills
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Mar 29, 2024 -

First Texas Honda responded

Hendrik, it's fantastic to see that our team delivered a prompt and knowledgeable experience! Thank you for supporting us and we'll see you next time. :) - The Team at First Texas Honda

Helpful
March 19, 2024

Had a great experience with my service advisor (Luis) who helped me work through a warranty issue with my vehicle in a seamless manner. He explained the process, helped me understand why they would run diagn More

by Abhijeet P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Garduno
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Mar 29, 2024 -

First Texas Honda responded

Abhijeet, thank you for the friendly comments! It's wonderful to see that Luis provided an experience worth bragging about. If there is anything we may assist with in the future, please do not hesitate to let us know. :) - The Team at First Texas Honda

Helpful
March 13, 2024

I brought my 2010 Honda in for a paint defect within the warranty period. They acknowledged it was within warranty & said they'd paint it. After waiting over a week they said my car was done being painted. More

by greenwood.marcis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
It was Service Manager back in 1/24/2017
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Mar 18, 2024 -

First Texas Honda responded

Marcis, thank you for your review. Our records show that you have not visited us since 2017, and we cannot locate anything in the system that suggests a negative experience. We strive to provide top-notch products and services to each of our clients, so I'd appreciate the opportunity to discuss this with you and learn where we went wrong. Please feel welcome to contact me directly at Lindsay.Rohler@firsttexashonda.com. Thank you again and I look forward to hearing from you soon. - Lindsay Rohler, Service Director

Mar 18, 2024 -

greenwood.marcis responded

That is correct I brought the car in around 1/2017 for factory defect on the paint, which extended the paint warranty until 7/2017. They were supposed to paint the car. I waited until I got a call from the Service Manager who said my car was finished being painted, so I went in & it clearly wasn't painted. The service manager didn't offer me any explanation, so I filed a complaint. But I guess that didn't get done either. So now I'm stuck out of warranty even though I brought it in within warranty time and Honda decided to make me wait for a week or whatever to do absolutely nothing! I have the paperwork here that I was able to get from local Honda Dealership, which unfortunately won't let me attach to this message.

Helpful
February 24, 2024

On time, friendly, and courteous. I would recommend over other local Honda dealerships. Ryan in service is awesome. More

by bentonea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Cartisser
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Mar 29, 2024 -

First Texas Honda responded

Bentonea, we love to hear it! Thank you so much for the encouraging feedback. We'll be sure to pass this along to Ryan, and we look forward to assisting you again next time. :) - The Team at First Texas Honda

Helpful
February 17, 2024

All of the staff at First Texas Honda were friendly and professional. I would recommend them to friends and family. More

by Christine Theriot
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nadeem Khan
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Helpful
February 16, 2024

Jake Meyers was our technician. Ready for us immediately to take care of our recalls and service. Loaner vehicle was waiting for us! Enjoyable experience More

by Nana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake,Meyer
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Helpful
February 15, 2024

I had a wonderful experience at First Texas Honda. Fred Mathis was my service advisor. He was very kind and knowledgeable. Fred gave me a time estimate that was spot on...the waiting area was clean an More

by allison_scharf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Mathis
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Helpful
February 13, 2024

Great service at First Texas Honda and Bobby Mills. I had pulled out part of the bumper when I parked over a curb and then backed out. It was taken care of very quickly with by the express team. More

by alamo81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Mills
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Helpful
February 12, 2024

I’ve brought my car in to first Texas Honda several times. A couple times I just needed reassurance that my car was OK and you guys gave me a check up and I was able to get on the road feeling confiden More

by Mollymcgarvey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ty Winn
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Helpful
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