First Texas Honda

I had a pretty frustrating experience with the sales team at First Texas Honda. After getting a $19,000 appraisal for my car, I made a reasonable counteroffer. Instead of working with me, they dropped their at First Texas Honda. After getting a $19,000 appraisal for my car, I made a reasonable counteroffer. Instead of working with me, they dropped their offer to $17,000 without any new information or reassessment. The explanation also came across as very dismissive, condescending and unprofessional. Overall, it didn’t feel like a fair or respectful interaction, so I decided to take my business elsewhere, even though I bought the car in question from them had them service it for more than 7 years. More

High pressure and deceptive sales tactics. We went in to purchase a used older model car we found on the website. Of course the car was "already sold" and another car was pushed on us. We were We went in to purchase a used older model car we found on the website. Of course the car was "already sold" and another car was pushed on us. We were rushed to make a decision, and when it looked like we were not going to buy, the sales person, Dovlet, insulted us and changed his demeanor from friendly to surly. We had very little time with the car because the sales person said, "the detail crew needed to finish getting it ready to post". So we were ushered away from the car after a short test drive and overview. Back in his office talking, the sales person used the pitiful tactic of needing to feed his family. In order for him to make the sale he offered to put new tires on the vehicle. Unfortunately for us we agreed to purchase, but could not pick up the car for a week; they needed to do a "Safety Inspection". We made a down payment and left. A week later we received the car, drove it 100 miles and the check engine came on. Come to find out the Head is cracked. First Texas would not, in good faith, offer us any kind of help with this. On a call with Leo he indicated that he wanted us to be happy, but when it came down to it they did not, because our happiness would end up costing them money. I believe that the code was cleared by First Texas prior to sale, and that they were fully aware of the defect in the vehicle. Deceptive business practices. I looked up the owner online and he is accused of at least 4 counts of arson (2024). Couldn't outright purchase a property, so he set it on fire. Now I have a car that is undriveable. I would avoid First Texas at all costs. More

I am on my third Honda from First Texas. I have seen the service department go from good to bad and back. It is great now. They were attentive, welcoming and efficient. My service advisor wa I have seen the service department go from good to bad and back. It is great now. They were attentive, welcoming and efficient. My service advisor was Andrew Henderson who was exemplary, He had a great attitude, explained everything to me and most importantly got my car in and out quickly. I am very pleased that First Texas has obviously listened to complaints and has worked to remedy those. Keep up the good work. And thanks again Andy. More

I was very pleased with my experience from my arrival through my pick up. Having attentive service is number one, then receiving a video which showed areas of my car needing service and explained by a m through my pick up. Having attentive service is number one, then receiving a video which showed areas of my car needing service and explained by a mechanic what needed or didn't need attention was very helpful. Getting transportation to and from was terrific. And my car rides smoothly now. Very impressed!! More

This is our second purchase from this dealership. We had another great experience. The sales team was professional and listened to what a we wanted. The finance department was low stress and did not We had another great experience. The sales team was professional and listened to what a we wanted. The finance department was low stress and did not try to relentlessly try up-sale. More

My 1st time buying from this dealer and was a most pleasant experience for me. I called about my buying a used Jeep and the salesman "Luke" set up an appointment for me; upon my arrival he introduced pleasant experience for me. I called about my buying a used Jeep and the salesman "Luke" set up an appointment for me; upon my arrival he introduced me to another salesman "Taylor" which demoed the Jeep with me. I must say both were very helpful through the whole process; from the first time I saw the Jeep until them switching my plates and helping me swap my stuff from my old Jeep to the new one. I would buy here again and would look up either one of these gentlemen I mentioned. More