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First Texas Honda

Austin, TX

Overview
Reviews
Vehicles
4.7
2,689 Reviews
Call Dealership (512) 220-1121
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3400 Steck Avenue

Austin, TX

78757

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Showing 2,689 reviews

July 11, 2022

Nathan Hass was wonderful. I have limited mobility and he did everything he could to make my visit pleasant......He is a wonderful employee..... More

by karenbrown
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Hass
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Jul 12, 2022 -

First Texas Honda responded

Karen, thank you for taking a moment to leave this thoughtful message for Nathan! We care very deeply for our clients and always want everyone to feel comfortable while visiting our facility, so we'll be sure to commend Nathan for his great work. I see that the message you have left for him is positive, but you have only rated us as 1 star. We work diligently to maintain a stellar reputation on these review platforms, so would you mind adjusting the rating when you have a moment? If there is any other feedback you wish to share or if you have any questions, please feel free to contact me at Cody.Penna@firsttexashonda.com. Thanks again for the wonderful review, and have a great day! :) - Cody Penna, Service Director

Jul 12, 2022 -

karenbrown responded

Sorry, I really thought I had put down 5+ Stars. It is terrible to get old and not understand new fangled internet. 5+ STARS all the way. Karen

July 09, 2022

They are consistently both professional and friendly. They explain everything each step of the process. I will always bring my vehicle here! More

by Satisfied customer
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Steven Deckert
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Jul 12, 2022 -

First Texas Honda responded

Thank you so much for leaving this friendly review for Steven! We'll be sure to pass this along to him and the rest of the crew at our next team meeting. We appreciate the continued support, and we cannot wait to see you again in the future! :) - The Team at First Texas Honda

July 09, 2022

Service is excellent. Easy to get in and they have a great waiting area. They always go the extra mile - including washing the car after an oil change! Luis kept me info More

by lauriereamssmith
Recommend Dealer
Yes
Employees Worked With
Luis Garduno
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Jul 12, 2022 -

First Texas Honda responded

Laurie, we can't thank you enough for this amazing review! It makes us proud to see that Luis and the rest of the team did a phenomenal job during your experience and that you left feeling 100% satisfied with everything. We're always here for you if you need anything, so please do not hesitate to reach out if anything comes up in the future! Thanks so much. :) - The Team at First Texas Honda

July 06, 2022

Everything was splendid. The service, the courtesy, and the refreshments! You have a clean, attractive showroom. More

by dbeer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ivan Heredia
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Jul 07, 2022 -

First Texas Honda responded

Dbeer, we are flattered by your words of encouragement and support! It's fantastic to know that you enjoyed everything from the customer service provided by Ivan, to our stunning showroom, to our complimentary cafe. It was great having you here, and we hope to have the opportunity to assist you again in the future. Thank you, and have a great day! :) - The Team at First Texas Honda

July 04, 2022

Great service. Advisor was very knowledgeable. He answered all the questions and concerns I had. More

by amanda93.39
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Ramirez
Report | Print
Jul 07, 2022 -

First Texas Honda responded

Thank you for the compliments, Amanda! It's fantastic to see that Juan was able to exceed your expectations during your visit and provide a flawless experience. If there is anything you need in the future, please let us know so we can help out! :) - The Team at First Texas Honda

July 03, 2022

Everyone one was very nice and helpful. My rep Nathan kept me updated on the progress. I appreciate you all so much. Thank you!!! More

by sophia_lazard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Haas, Juan Ramirez
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Jul 07, 2022 -

First Texas Honda responded

Sophia, thank you for letting us know about your experience! It sounds like Nathan and Juan really knocked it out of the park, and we will make sure they are made aware of your positive review. If there is anything you need assistance with in the future, please do not hesitate to reach out to us; we're here for you! :) - The Team at First Texas Honda

July 03, 2022

Extremely happy - have used them for years! Service Department is great, highly trained and honest! Would not trust any other repair shop!! More

by DJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
AJ Cuevas
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Jul 07, 2022 -

First Texas Honda responded

DJ, thank you for supporting us through all of these years! It is always a joy working with you, and we are so grateful to see that everything went amazing as usual this time around. Please let us know the next time we can welcome you back to assist and have a great rest of your day! :) - The Team at First Texas Honda

July 02, 2022

Nathan was extremely responsive and kept me update on timing for when my vehicle would be completed. The checkout process was smooth and I appreciated the fact that I was able to use a loaner for the dur More

by Corie Wells
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Haas
Report | Print
Jul 03, 2022 -

First Texas Honda responded

Thank you for the stellar review, Corie! We're smiling from ear to ear knowing that Nathan was successful in delivering a flawless experience, and we'll make sure your kind words are passed along to him. If there is anything you need in the future, please let us know! Thank you again, and have a great day! :) - The Team at First Texas Honda

July 02, 2022

Hearty shout-out and many thanks to Anthony Herrera for such amazing service! I'm particularly grateful for his noting we are retired military and can use a military discount! More

by cindyreeder
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Herrera
Report | Print
Jul 03, 2022 -

First Texas Honda responded

Cindy, we love seeing amazing feedback like this from amazing clients like yourself! Thank you for taking a moment to share some positive feedback for Anthony. He is a true asset to our team, and we feel very lucky to have him. Additionally, we are very thankful for our veterans and have a ton of respect for you all, so it makes us happy to see that he treated you well. Thanks for stopping by, and please come see us again in the future! :) - The Team at First Texas Honda

July 02, 2022

They take good care of your vehicle. Love the coffee bar and the snacks and baristas. More

by Shelbyjo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Deckert
Report | Print
Jul 03, 2022 -

First Texas Honda responded

Shelbyjo, thank you for the positive review! We are always hard at work to deliver the best possible experiences to every client, so I would love to know what we could have done to earn that 5th star. Please contact me directly at Timothy.Shook@cagaustin.com and I will be more than happy to assist. Thanks again, and I hope to hear from you soon! :) - Timothy Shook, COO

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