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First Texas Honda

Austin, TX

Overview
Reviews
Vehicles
4.7
2,689 Reviews
Call Dealership (512) 220-1121
View Awards

3400 Steck Avenue

Austin, TX

78757

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Showing 2,689 reviews

June 30, 2022

Great service! Wonderful waiting area. Fast turn around. Great photos and explanation. Will certainly go back and refer to a friend. Thanks More

by erinparker_bu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Cortez, Carlos Cortez
Report | Print
Jul 03, 2022 -

First Texas Honda responded

Erinparker_bu, thank you for sharing this amazing feedback for Carlos and the rest of the team! We're happy to hear that you enjoyed everything, including our comfortable customer lounge! If there is anything you need in the future, please do not hesitate to give us a call. We've always got your back! :) - The Team at First Texas Honda

June 29, 2022

Fred Mathis is an excellent service advisor. He is very friendly and kept me up to date on the status of my car. More

by ndow2040
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Mathis
Report | Print
Jul 03, 2022 -

First Texas Honda responded

Ndow2040, thank you for the raving review! We're overjoyed to see that Fred was successful in delivering a top-notch service experience from start to finish. Come see us again in the future, we'd be happy to assist you again! :) - The Team at First Texas Honda

June 28, 2022

The dealership has always been friendly and clean. ^They remain this way. It took a lil longer than what i think it should have. More

by butch223
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Herrera
Report | Print
Jun 30, 2022 -

First Texas Honda responded

Hi there, thank you for taking a moment to leave us this review! It's really great to know that you were overall happy with the services provided by Anthony and the rest of the team. Our team is trained to ensure that every vehicle is done to perfection prior to leaving our facility, so we apologize for any delays that this caused. We are constantly on the lookout for ways we can improve, so we appreciate you taking a moment to share this feedback. If there is anything else we could have done better to earn that 5th star, I would love to know. Please contact me directly at Timothy.Shook@cagaustin.com and I will be happy to assist. Thank you again, and have a great day! :) - Timothy Shook, COO

June 26, 2022

They are very nice people to always work with and are very helpful and always courteous More

by Brian.crim
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Jank, Mike Broderick, Cody Penna, Trevor Self, Jason Wisniewski, Wesley Warmke, Zach Clark, Bobby Mills, Scott Bailey, Luis Garduno
Report | Print
Jun 27, 2022 -

First Texas Honda responded

Brian, thank you for providing such high marks for our service team! We wouldn't be where we are today without amazing and supportive clients like yourself. If there is anything you need in the future, please do not hesitate to give us a call! :) - The Team at First Texas Honda

June 25, 2022

Bobby is the best service advisor! He is friendly, professional, and enthusiastic about his work. First Texas did a stellar job of repairing my daughter’s CR-V. More

by zgirlmama3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Mills
Report | Print
Jun 27, 2022 -

First Texas Honda responded

Zgirlmama3, thank you so much for taking a moment to let us know how great your experience went with Bobby! He is amazing, and we will be sure to pass your kind sentiments along to him. It was a joy being able to service your daughter's CR-V, and we hope you will let us know if there is anything we can do to help in the future! :) - The Team at First Texas Honda

June 24, 2022

Excellent service, Bobby Mills was friendly and informed me in detail about everything that needed to go into the service. Rental car was great. More

by Tom C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Mills
Report | Print
Jun 24, 2022 -

First Texas Honda responded

Tom, thank you for the top-notch review! We are so happy that you enjoyed the services provided by Bobby, as well as the loaner vehicle. It was our pleasure to assist you with your vehicle's servicing needs, and we hope you will let us know if there is anything we can do to help in the future! :) - The Team at First Texas Honda

June 24, 2022

Excellent service. Jay Jank was very responsive to my needs and kept me informed of how the work was progressing. More

by mrisinger
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Jank
Report | Print
Jun 24, 2022 -

First Texas Honda responded

Mrisinger, thank you for visiting us! We agree, Jay is awesome and we feel so blessed to have him as part of our team. We appreciate you stopping by and we can't wait to welcome you back again in the future! :) - The Team at First Texas Honda

June 21, 2022

Great service, was able to get an appointment quickly that week. Waiting area is available! More

by Xiomara
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Cortez
Report | Print
Jun 24, 2022 -

First Texas Honda responded

Xiomara, that is so great to hear! Thank you for selecting us and for coming on here to share this positive feedback. It makes us happy to have your support, and we cannot wait to welcome you back again in the future. Have a great day! :) - The Team at First Texas Honda

June 21, 2022

Scott Bailey provided an excellent auto service experience on our last walk-in oil change visit. He clearly explained the estimated 90 min service time and cost along with a few additional recomme More

by BriMo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Bailey
Report | Print
Jun 24, 2022 -

First Texas Honda responded

BriMo, there are not enough thank yous in the world that could express our gratitude for this feedback! We completely understand that things happen, so if there is anything we can do to make a client's life easier and less stressful, you bet we'll do it! That being said, we are proud to see this level of feedback for Scott and we will be sure to pass your kind sentiments along to him. It was a joy serving you, and we hope you will be back again in the future. Thanks a million! :) - The Team at First Texas Honda

June 19, 2022

Easy process. Is nice to see smiles on crew members. I will definitely bring my auto back to First Texas Honda for service. Thanks! More

by stevendebach
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ty Winn
Report | Print
Jun 24, 2022 -

First Texas Honda responded

Steven, thank you for the positive review! It's great to see that you will be returning in the future! Our team works exceptionally hard to deliver impeccable experiences to each client, so I am curious to know what we could have done to earn that 5th star. When you have a moment, please contact me directly at Timothy.Shook@cagaustin.com and I will be more than happy to assist. Thank you again, and I hope to hear from you soon! :) - Timothy Shook, COO

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