First Texas Honda

Easy New Car Needed a good used car for my son. Chris Jimenez helped us with a car not even on the lot yet. It was perfect. He made the purchase really smooth. A Needed a good used car for my son. Chris Jimenez helped us with a car not even on the lot yet. It was perfect. He made the purchase really smooth. And with the free drinks, my teenager didn't even have a chance to get too bored..... Now he loves his little used Civic. More

Helpful staff Ross was a great salesman, after the test drive left us alone to discuss the car. Didn't feel any pressure or hard sell. Answered the questions in a Ross was a great salesman, after the test drive left us alone to discuss the car. Didn't feel any pressure or hard sell. Answered the questions in a knowledgeable way & didn't resort to bull when we asked the hard ones. Thank-you First Texas we've followed you from Koenig Lane in the 2002's for our Civic's and have not been disappointed. More

Good job Jay Jank did an excellent job of overseeing my service needs. He kept me fully informed of what needed to be done and of the estimated cost. Jay Jank did an excellent job of overseeing my service needs. He kept me fully informed of what needed to be done and of the estimated cost. More

two weeks and counting to get tint and larger wheels Salesman said the dealer could upgrade a Fit in a few days. That soon slipped to a week and when I showed up to drop off the car nobody in service kn Salesman said the dealer could upgrade a Fit in a few days. That soon slipped to a week and when I showed up to drop off the car nobody in service knew who I was or why I was there. After leaving the vehicle for a "couple more days" last week I picked up a loaner vehicle from a young woman who is perhaps the most sullen employee I've ever seen. She walked me to the car, plopped the key in my hand, then turned and walked away. Subsequent calls to the dealer revealed it could take another week to order parts - for a tint and new wheels. To be fair, everyone we encountered (except for that strange woman in the loaner section) was friendly and reassuring that everything would be taken care of. I believe the correct relationship is under-promise and over-deliver, not the other way around. More

courteous, fast, painless. in the past your staff has been unfriendly and rude......this last visit there was a 100% improvement!!! I was greeted promptly and told to wait in my in the past your staff has been unfriendly and rude......this last visit there was a 100% improvement!!! I was greeted promptly and told to wait in my car, which I did. A nice gentleman then came to the window and explained what the message on the car meant and how much the service was going to cost. He walked me to the waiting area where they fixed me coffee. It took exactly the time frame I was given, my name was called and the gentleman who took payment then walked me to my car to ensure the message was not showing and the item had actually been fixed. Great service, great staff, great attitude....truly a professional experience. Great job. More

Best new car buying experience ever This dealership completely takes the stress out of buying a new car. They are professional, friendly, knowledgeable and fair. I will always by Hondas This dealership completely takes the stress out of buying a new car. They are professional, friendly, knowledgeable and fair. I will always by Hondas here. More

Airbag Replacement Recall I had to take my car in for an airbag replacement recall issue. They were professional and helpful and I was given a free loaner for the day. Everyt I had to take my car in for an airbag replacement recall issue. They were professional and helpful and I was given a free loaner for the day. Everything went smoothly and I got my car back with the replaced airbags and a free mechanical inspection. More

Great Service! Wonderful People First Texas Honda is amazing. I have been repeatedly impressed with the service managers and the entire atmosphere at First Texas. I rarely need to ta First Texas Honda is amazing. I have been repeatedly impressed with the service managers and the entire atmosphere at First Texas. I rarely need to take my Honda Odyessy van in but when I do they are awesome. This last time I waited less than 45 minutes for a 4 wheel alignment. I can't believe how well it drives now. It is better than new with 115K miles on it. Thanks First Texas Honda. More

excellent service Robert Brown was an excellent interface with the service department; informative and knowledgable and good at keeping me apprised of the status of my Robert Brown was an excellent interface with the service department; informative and knowledgable and good at keeping me apprised of the status of my car. The technicians appeared to do a good job of diagnosing repairs that were needed and that were not and of carrying them out in a timely manner. The availability of a loaner vehicle on site was highly convenient. More