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First Texas Honda

Austin, TX

4.7
2,695 Reviews

3400 Steck Avenue

Austin, TX

78757

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Showing 2,695 reviews

June 25, 2022

Bobby is the best service advisor! He is friendly, professional, and enthusiastic about his work. First Texas did a stellar job of repairing my daughter’s CR-V. More

by zgirlmama3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Mills
Jun 27, 2022 -

First Texas Honda responded

Zgirlmama3, thank you so much for taking a moment to let us know how great your experience went with Bobby! He is amazing, and we will be sure to pass your kind sentiments along to him. It was a joy being able to service your daughter's CR-V, and we hope you will let us know if there is anything we can do to help in the future! :) - The Team at First Texas Honda

June 24, 2022

Excellent service, Bobby Mills was friendly and informed me in detail about everything that needed to go into the service. Rental car was great. More

by Tom C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Mills
Jun 24, 2022 -

First Texas Honda responded

Tom, thank you for the top-notch review! We are so happy that you enjoyed the services provided by Bobby, as well as the loaner vehicle. It was our pleasure to assist you with your vehicle's servicing needs, and we hope you will let us know if there is anything we can do to help in the future! :) - The Team at First Texas Honda

June 24, 2022

Excellent service. Jay Jank was very responsive to my needs and kept me informed of how the work was progressing. More

by mrisinger
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Jank
Jun 24, 2022 -

First Texas Honda responded

Mrisinger, thank you for visiting us! We agree, Jay is awesome and we feel so blessed to have him as part of our team. We appreciate you stopping by and we can't wait to welcome you back again in the future! :) - The Team at First Texas Honda

June 21, 2022

Great service, was able to get an appointment quickly that week. Waiting area is available! More

by Xiomara
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Cortez
Jun 24, 2022 -

First Texas Honda responded

Xiomara, that is so great to hear! Thank you for selecting us and for coming on here to share this positive feedback. It makes us happy to have your support, and we cannot wait to welcome you back again in the future. Have a great day! :) - The Team at First Texas Honda

June 21, 2022

Scott Bailey provided an excellent auto service experience on our last walk-in oil change visit. He clearly explained the estimated 90 min service time and cost along with a few additional recomme More

by BriMo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Bailey
Jun 24, 2022 -

First Texas Honda responded

BriMo, there are not enough thank yous in the world that could express our gratitude for this feedback! We completely understand that things happen, so if there is anything we can do to make a client's life easier and less stressful, you bet we'll do it! That being said, we are proud to see this level of feedback for Scott and we will be sure to pass your kind sentiments along to him. It was a joy serving you, and we hope you will be back again in the future. Thanks a million! :) - The Team at First Texas Honda

June 19, 2022

Easy process. Is nice to see smiles on crew members. I will definitely bring my auto back to First Texas Honda for service. Thanks! More

by stevendebach
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ty Winn
Jun 24, 2022 -

First Texas Honda responded

Steven, thank you for the positive review! It's great to see that you will be returning in the future! Our team works exceptionally hard to deliver impeccable experiences to each client, so I am curious to know what we could have done to earn that 5th star. When you have a moment, please contact me directly at Timothy.Shook@cagaustin.com and I will be more than happy to assist. Thank you again, and I hope to hear from you soon! :) - Timothy Shook, COO

June 18, 2022

Great service and wait area had everything you would want! They were also on time with my service More

by tnbneal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Herrera, Luis Garduno
Jun 24, 2022 -

First Texas Honda responded

Tnbneal, thank you for letting us know how great your experience was with our service department! It was our pleasure to assist you, and we hope you will be back to see us again in the future. Have a great weekend! :) - The Team at First Texas Honda

June 18, 2022

I was able to get a next day appointment. I had to leave my car, but I was able to borrow a loaner car. The repairs were completed by the next day. My car was also washed. First Texas Honda i More

by Bonnie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Neill
Jun 24, 2022 -

First Texas Honda responded

Bonnie, we are flattered by this awesome review! Delivering flawless experiences to every client is our top priority, so it's wonderful to see that our team achieved its goal during your visit. Thanks so much for choosing us to be your favorite, it means the world to us! :) - The Team at First Texas Honda

June 16, 2022

Excellent service…aj was very helpful to me…made my visit easy….yes I would recommend them Nice people More

by Ellen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
AJ Cuevas
Jun 22, 2022 -

First Texas Honda responded

Ellen, thank you for coming on here to share this positive feedback with us! We are proud to see that our team really nailed it, and we hope you will be back to visit us again in the future. :) - The Team at Austin Subaru

June 15, 2022

Carlos was able to Shepard my car through multiple technicians to deliver my car to me in a timely manner! More

by Fme3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos
Jun 16, 2022 -

First Texas Honda responded

Fme3, thank you for supporting what we do here and for sharing some kindhearted words for Carlos! It brings us joy knowing that our team did such a fantastic job during your experience. :) - The Team at First Texas Honda

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