First Texas Honda

i'm Happy My experience was excellent the people in First Texas Honda make the difference when you try to buy a car, they are gentle,nice and professional. Spec My experience was excellent the people in First Texas Honda make the difference when you try to buy a car, they are gentle,nice and professional. Special recognition to J.Cintron and Ana (She coordinated my appointment).I bet that you have a good head manager he teaches their subordinates as they should treat the customer. Thanks guys. More

Oil change and tire rotation Great experience always. Friendly people. Place is comfortable and clean I like to go early because turn around time is quick Kids area a plus. Great experience always. Friendly people. Place is comfortable and clean I like to go early because turn around time is quick Kids area a plus. More

dishonest service advisors and director Our returning experience with First Texas did not go very well. We had an issue with the brakes on our 2015 CRV and were told by Tim McIntosh that Ho Our returning experience with First Texas did not go very well. We had an issue with the brakes on our 2015 CRV and were told by Tim McIntosh that Honda approved for us to get brake shims on our vehicle. So they asked for us to bring the vehicle down to replace all four brake shims. Now, when we came down to drop off our vehicle, they gave me a sheet of paper that had an explanation of why brake squeal occurs but there was no explanation of what cause “premature brake squealing.” I would understand if a vehicle had over 45K miles for brake squealing, but beginning at 12K and persisting at 18K regardless of the remedies that are attempted. Well, they had our vehicle over the weekend and I was contacted late Monday that my vehicle was ready. I was told that everything was done with the vehicle and it was ready to be picked up. Not once was I told they were not able to order the brake shims. I was under the impression that the brake shim repairs were done. The one thing that really pissed me off was that they lied to us and broke my trust. I really gave them the benefit of the doubt in trying to rebuild a relationship with the dealership after finding out that several well-respected individuals left the organization. I felt there was no one there that I could trust. Now, they have confirmed that they do not know how to tell the truth and you can’t even trust them to repair your vehicle or even tell you that they can't repair your vehicle. However, they found it very convenient to tell me that they couldn’t order the parts when I was ready to pick up my vehicle after being under the impression that new parts would be on my vehicle. All he needed to do was pick up the phone as soon as he was aware to let me know something happened and they were no longer able to proceed with the repair order as they originally planned. Even when I spoke to him several times before picking up the vehicle... but they continued with the lie thinking we wouldn’t notice and that we would be okay with them greasing up the brakes - again and roughing up the brake pads - again. You know, I would have given them credit if they said something like, "My apologies, our parts are imperfect and no matter how many times we grease them up, turn the rotors and rough up the brake pads, unfortunately, you will still have premature brake squeal because our parts are defective and sub-par." But no credit is necessary, because they did not step up to the plate and show some honesty … they continued in perpetrating the lie. All it would have took was a phone call to be truthful and not wait until I pick up my vehicle to find out that the so-called work that was promised was not done. We used to be a die-hard Honda family. However, I no longer want to be in my vehicle knowing that Honda does NOT stand by their vehicles and the dealerships who service Honda’s customers are bold-faced deceptive liars because their quality is not what it used to be and they make up excuses as to why there parts fail. I understand if a vehicle is old and will have some brake squeal, a sign of old age. However, a vehicle that is a little over 1 year old with 18K miles should NOT be squealing the way that it does. Customer service at First Texas is not what it used to be. We will never come back there for anything. More

Great buying experience! We originally went to First Texas Honda to look at late model pre-owned Accords. Melissa Howes assisted us and did a fantastic job. When we saw thei We originally went to First Texas Honda to look at late model pre-owned Accords. Melissa Howes assisted us and did a fantastic job. When we saw their no haggle pricing we opted for a brand new 2016 Accord. My wife couldn't be happier with her birthday present and Melissa delivered a sparkling, new ride that has met all of our expectations. If you want personal, friendly and expert service, ask for Melissa Howes. More

No hassle truly means no hassle I appreciated Mike's no-nonsense approach to salesmanship. Mike was friendly, informative, and considerate. The dealership's prices were competitive a I appreciated Mike's no-nonsense approach to salesmanship. Mike was friendly, informative, and considerate. The dealership's prices were competitive and low and I enjoyed knowing that I was getting a good deal without the headache of ongoing negotiations and haggling. More

Excellent Andre was helpful and courteous. We ended up finding the absolute best Honda Odyssey. The model and color were exactly what I what I was looking for. Andre was helpful and courteous. We ended up finding the absolute best Honda Odyssey. The model and color were exactly what I what I was looking for. Well done. More