First Texas Honda

Service Department Everyone in the service system goes out of their way to ensure a COMPLETELY satisfying experience. This goes beyond being polite. . .they demonstrate Everyone in the service system goes out of their way to ensure a COMPLETELY satisfying experience. This goes beyond being polite. . .they demonstrate that they value your time, give extra efforts to make sure your concerns have been addressed and deliver your car back into your hands clean, properly serviced and on time. More

Excellent Service at First Texas Honda Service to my 2015 Honda CR-V was for applying window tint for privacy and for reduction of infrared & ultraviolet rays. All personnel were models of Service to my 2015 Honda CR-V was for applying window tint for privacy and for reduction of infrared & ultraviolet rays. All personnel were models of competence, courtesy, helpfulness and every other aspect of good customer service. They even offered to lend me a car while mine was being worked on. I called on Tuesday to make an appointment, brought in my car on Wednesday morning, and the work was finished by early Wednesday afternoon as promised. It looks good. The price was reasonable for high-quality materials and work covered by a lifetime warranty. I was well-briefed by Teresa on proper care to keep the window tint in best condition, and I also read the instructions on the manufacturer's warranty card. My wife and I bought two new CR-Vs from First Texas Honda since 2012. They are excellent vehicles, and First Texas Honda is the best dealership we've ever known in more than 50 years of driving. Best In sales, service, and financing. More

Changing of the guards Before the recent "regime" change, service at First Texas was pretty good. As a former customer, our concerns were not questioned or responded to as Before the recent "regime" change, service at First Texas was pretty good. As a former customer, our concerns were not questioned or responded to as being questionable. While the customer was always right, if there was something that could not be done, it was communicated in such a way that did not make the customer feel as though their concerns were not important. We were made to feel as though we were a part of the family. Now ... that feeling is no longer there and we feel like outsiders. Assumptions about the type of service we are requesting before we completely describe what our concern is. The remaining service advisors do not practice "active listening." They believe that their many years of experience is more valuable instead of the listening to customers' full concern. I would have recommended this dealership, but I don't believe it has the right staff to continue the feeling of "family" that it used to have. More

great service was what I needed in a dealership. Service was very professional. Even the preping of the new car was do in record time. as mentioned, the service was what I needed in a dealership. Service was very professional. Even the preping of the new car was do in record time. as mentioned, the service was great. More

Black Friday Shopping Went to 2 dealerships. Pretty sure of what I wanted to buy. I did test drive an Odyssey because I had one for 12 years and absolutely loved it! I l Went to 2 dealerships. Pretty sure of what I wanted to buy. I did test drive an Odyssey because I had one for 12 years and absolutely loved it! I loved my shopping experience with Jacob Scott and he was training Ryan Blazic! Jacob Scott was extremely knowledgeable about the Honda CRV and the different levels! Came back 3 times that day - trouble deciding on color. Bought it! Love it! Only wish car had a little more room for my huge purse! LOL! April More

Excellence,Reliable and Professional. I was looking for Honda CR-V, Jeff was prompt in updating me when there was a change in price, he ensures his customers are satisfied. He is friendly I was looking for Honda CR-V, Jeff was prompt in updating me when there was a change in price, he ensures his customers are satisfied. He is friendly and kind to answer all questions. I booked my car on my first visit and confident that Jeff/first texas are good in customer relationship. He was so helpful and cleared my emergency service query after office hours which shows the service quality they provide to their customers. Thanks Jeff for all your service excellence and your work is much appreciated. - Venkat. More

Ryan was great and found a car we love The experience was great Ryan was great, we were able to get a car we love and have a peace of mind knowing that we can trust it.Being able to get a w The experience was great Ryan was great, we were able to get a car we love and have a peace of mind knowing that we can trust it.Being able to get a warranty on a used car was great.my wife and I could not be happier.Thank you First Texas Honda More

Excellent customer service David Cabrera remembered me from my previous visit. Took care of my service work and took the time to go over it with me. Kind, courteous and over all David Cabrera remembered me from my previous visit. Took care of my service work and took the time to go over it with me. Kind, courteous and over all helpful. The mechanic that serviced my car was awesome. I have recommended several of my family and friends and will continue to do so. A. Sanchez More

Great experience and very friendly Came in for a manufacturer defect on my civic and Anthony was very friendly and helpful. The service was quick with no issues. When I came in to pick Came in for a manufacturer defect on my civic and Anthony was very friendly and helpful. The service was quick with no issues. When I came in to pick up my car, people were quickly to help me to get on my way. More