First Texas Honda

Anything BUT upfront & honest Called prior to making the 4 hour drive to the dealership to confirm the car was available/on the lot & does not have any damage to it, Jobelle confir Called prior to making the 4 hour drive to the dealership to confirm the car was available/on the lot & does not have any damage to it, Jobelle confirmed both these things. She held the keys at her desk while I drove down from Dallas and told me if the car had any of the specific damage I was inquiring about (scratches, repainted parts) First Texas Honda would not be selling the car. Convinced this was my perfect car, I was extremely excited, I envisioned myself driving all the way back home in my new car. When we got to the dealership, we were introduced to Jacob who helped us from there on. When we got to the car, my heart dropped, this was NOT the car I expected, it was covered in damage; from the giant scraped body bumper guard to the back bumper/lift gate scratches, to the discoloration on the drivers mirror, to the stress fracture on the front bumper and last but not least, the back bumper had obviously been repainted as there were over-spray paint drips. I could not believe I had been lied to, the car would come with an additional repair cost. During the test drive, we found that the sunroof had a tendency to get stuck so that would have to be replaced as well. At the end of my experience with First Texas Honda, we were told because they're "upfront & honest" according to TrueCar, they would not be able to negotiate a better price for the bunch of lies they fed me over the phone. The whole situation is incredibly insulting. I was willing and more than ready to purchase the vehicle had they attempted to make things right; I would have bought a car that wasn't up to my expectations based on what they told me but there was no working together or customer service to accomplish that goal. I left not only disappointed in the car but disappointed in FTH, as well. At least I'm not out $30k+ on an imperfect car... More

Great but for wait. Very positive experience *except* for three-hour wait to complete paperwork. That's was arduous. Winthrop and Jacob were first rate and a pleasure Very positive experience *except* for three-hour wait to complete paperwork. That's was arduous. Winthrop and Jacob were first rate and a pleasure to work with. More

Great! As a new Austinite I am glad to have done business here. Reminded me of what Austin hospitality is supposed to be. I felt no pressure to buy but also As a new Austinite I am glad to have done business here. Reminded me of what Austin hospitality is supposed to be. I felt no pressure to buy but also felt that the staff cared. Thanks a lot! More

First Texas Honda Outstanding customer service. An alternative repair facility gave me the wrong diagnosis and wanted to replace the entire AC system. Dotty and team de Outstanding customer service. An alternative repair facility gave me the wrong diagnosis and wanted to replace the entire AC system. Dotty and team determined I only needed a relay. Saved me thousands of dollars. More

self-emlpoyeed He is the best salesman ever. I really enjoyed to trade in my car to Honda Odessay this time which never happened before. Whenever I go to any dealers He is the best salesman ever. I really enjoyed to trade in my car to Honda Odessay this time which never happened before. Whenever I go to any dealership, it was too stressful instead of enjoyable. However, it was the best experience with this guy at FirstTexasHonda. He was friendly and he tried to help me even it was extra work. He informed everything I need and be patient with my kid, too. I strongly recommend this man. Thank you again. More

dishonest sales Dishonest sales person julia dale. Lied to get the sale. Returned vehicle and dealership returned my trade damaged decreasing the value of it. Dealer Dishonest sales person julia dale. Lied to get the sale. Returned vehicle and dealership returned my trade damaged decreasing the value of it. Dealership refuses to repair it More

honda accord Service was great. We had a great experience with Joe and we love the haggle free concept. We absolutely love the car and your coffee too. Thank you. Service was great. We had a great experience with Joe and we love the haggle free concept. We absolutely love the car and your coffee too. Thank you. More

Best Customer Service Ever!!!!! This was the best experience I have ever had servicing my car. The lounge is amazing, loaner cars are available and I was treated like royalty. The wo This was the best experience I have ever had servicing my car. The lounge is amazing, loaner cars are available and I was treated like royalty. The work was immaculate and everyone there went the extra mile to make sure that I was taken care of. It was a great experience and I am looking forward to returning. More

Very Happy I was extremely happy with my overall buying experience. Justin was very knowledgeable and friendly. He went out of his way to make sure I was comfort I was extremely happy with my overall buying experience. Justin was very knowledgeable and friendly. He went out of his way to make sure I was comfortable through the whole process. The no haggle pricing took away all the stress that buying a new car usually comes with. More

Be very careful with service here Horrible service experiences! I have had so many things damaged on my car after having service performed at First Texas Honda. Be very careful here. Horrible service experiences! I have had so many things damaged on my car after having service performed at First Texas Honda. Be very careful here. Their outward appearance is nice but the service folk aren't careful. I have had a wheel rim scraped up after having a tire replaced, my center console was all scratched up after they replaced my cup holder and they do not use soft water to wash their cars, leaving hard water spots galore all over my new black car. When I brought these items to the service manager's attention, they weren't very courteous and doubted my claims. I would definitely drive across the city to go to another Honda dealership. We will not be purchasing any more cars here nor bringing our cars in for service. I cannot recommend this Honda service facility. More