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First Texas Honda

Austin, TX

Overview
Reviews
Vehicles
4.7
2,689 Reviews
Call Dealership (512) 220-1121
View Awards

3400 Steck Avenue

Austin, TX

78757

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Showing 2,689 reviews

April 03, 2022

I have purchased three Hondas from First Texas Honda and their service department has always made me comfortable that my vehicles are safe and ready for my use. The waiting room services certainly remind m More

by Long Tall Sally
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Liz Files, Zach Clark
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Apr 04, 2022 -

First Texas Honda responded

Hey there, thank you so much for the terrific feedback! We are very appreciative of the fact that you chose us to assist you with your vehicle's servicing needs. Thanks so much, and we'll see you next time! :) - The Team at First Texas Honda

April 01, 2022

Second time around purchase was made easy. The patience everyone had while explaining the process is appreciated. Love my Honda! More

by romancastle123
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Sims, Carlos Contreras, Kevin Siebert
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Apr 01, 2022 -

First Texas Honda responded

Thank you for choosing us to assist you with finding the vehicle of your dreams! It makes us really happy to know that you are loving your Honda. Congratulations, and welcome to the First Texas Honda family! :) - The Team at First Texas Honda

April 01, 2022

Friendly service with a comfortable waiting area that includes snacks and drinks for free. Vehicle service was completed within the estimated time. More

by f nick spanhak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Cortez
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Apr 01, 2022 -

First Texas Honda responded

We appreciate you supporting us, Nick! The complimentary cafe is such a cool touch to our facility! Thanks so much for coming by, and we'll see you next time. :) - The Team at First Texas Honda

March 31, 2022

My repair appointment was on time and the service staff was professional. I’ll be back! More

by charonbolin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert
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Apr 01, 2022 -

First Texas Honda responded

Charon, thank you so much for supporting us! We are thrilled to know that you will be returning! Our team aims to deliver a stellar experience to every guest, so I would love it if you contacted me directly at Timothy.Shook@cagaustin.com if there is anything we could have done to earn that 5th star. Thanks again, and I look forward to hearing from you soon! :) - Timothy Shook, COO

March 31, 2022

I have always been treated great at First Texas even if I just go in for air in my tire. My experience with Howdy Honda was not as pleasant as the dealer I worked with was constantly bashing First Texas. I More

by austxdiver
Recommend Dealer
Yes
Employees Worked With
I am so embarr
Report | Print
Apr 01, 2022 -

First Texas Honda responded

Austxdiver, we really appreciate you coming to see us! The complimentary cafe is such an awesome addition to our facility. Thanks for choosing us, and we'll see you next time! :) - The Team at First Texas Honda

March 29, 2022

Good communications. Answered all my questions, Great Service! I was updated by text by Nathan. More

by Vern
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan
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Mar 30, 2022 -

First Texas Honda responded

Vern, we're so happy to know that Nathan left you with an excellent impression! Our team is passionate about delivering flawless experiences to every guest, so I am eager to know what more we could have done to earn that 5th star. Please contact me directly at Timothy.Shook@cagaustin.com with any additional feedback and I will be happy to help! Thank you, and I hope to hear from you soon. :) - Timothy Shook, COO

March 28, 2022

The place is and environment was nice, complimentary snacks are given. But the wait and price is too long. More

by Emily
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ivan Heredia
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Mar 28, 2022 -

First Texas Honda responded

Emily, thank you for giving us the opportunity to assist you with your vehicle's servicing needs! We completely understand your frustrations with the wait time, and we apologize for any inconveniences this caused. Next time you're in need of service, we'd be more than happy to get you set up with our complimentary pickup and delivery - it is such a cool touch to our service department! If you have any questions about this or would like to discuss your experience further, please do not hesitate to contact me directly at Cody.Penna@firsttexashonda.com. Thanks again, and have a great day! :) - Cody Penna, Service Director

March 26, 2022

The repair shop is consistently excellent. Our service advisor stays on top on what's needed immediately and advising us what to expect will need repair soon. More

by Jeff T.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Jank
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Mar 28, 2022 -

First Texas Honda responded

Jeff, we're so happy that you enjoyed bringing your vehicle here for service! Thanks so much for your words of encouragement and support. :) - The Team at First Texas Honda

March 24, 2022

Andre and the team were great and communicated well with me and the service was done promptly! More

by tewt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Madison
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Mar 25, 2022 -

First Texas Honda responded

Tewt, thank you for providing this excellent feedback for Andre! We feel so lucky to have you as our client. :) - The Team at First Texas Honda

March 24, 2022

Excellent advice and guidance. Timely service with very acceptable waiting time to complete the visit. Be back as needed. More

by Lsirvent
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Mathis
Report | Print
Mar 25, 2022 -

First Texas Honda responded

It was a pleasure having you here, Lsirvent. Thank you for choosing us to assist you with all of your vehicle's servicing needs. :) - The Team at First Texas Honda

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