First Texas Honda

Overall great customer service, smooth process, Aaron Garcia, Chris and Carlos were knowledgeable and professional! Thank you for the good experience at First Texas Honda!! Garcia, Chris and Carlos were knowledgeable and professional! Thank you for the good experience at First Texas Honda!! More

Terribly disappointed in the sales team. Test drove a used vehicle, and told the sales rep I'd be back the following day. The next day, I was told the car was taken home by an employee, and Test drove a used vehicle, and told the sales rep I'd be back the following day. The next day, I was told the car was taken home by an employee, and it would be back on Monday. I was promised "first dibs" by the sales rep. Upon return, and in store, The used sales manager (Evan) shook my hand and agreed to do paperwork with me. Five minutes later, I was told the vehicle was being sold to someone else. No explanation was given when asked why I was promised first right at the vehicle. Just that it was going to be sold to someone else. Felt like they didn't like that I wasn't trading a vehicle or using their financing. Do not recommend. Update. Next business day, I find out the financing fell through with the previous buyer. No call or contact. Went to the dealership, to be told again, the car was sold to yet another buyer, and that paperwork was complete. It doesn't matter when you get there, or what they've promised, they will lie to get the better deal. More

Smooth experience working with Sales-Matt Lopez. Amber in Finance did a great job walking me through the process. Overall experience with everyone was great. Amber in Finance did a great job walking me through the process. Overall experience with everyone was great. More

Working with the sales department (Pito Sosa) and service department (Raymond) was a genuinely smooth experience. Pito is the consummate professional and Raymond went out of his way to have our son's CRV ser department (Raymond) was a genuinely smooth experience. Pito is the consummate professional and Raymond went out of his way to have our son's CRV serviced in very rapid time so that he could have his car back to use. Would not hesitate to recommend First Texas sales and service to anyone. More

Service Advisor Raymond Nguyen took good care of maintenance and made it smooth from start to finish. Truly appreciate his help and hard work, best of luck. maintenance and made it smooth from start to finish. Truly appreciate his help and hard work, best of luck. More

My first interaction with this service department was excellent, every person was friend Ly and helpful! David Hoffman was my service advisor was thorough in answering my extra questions re:features of excellent, every person was friend Ly and helpful! David Hoffman was my service advisor was thorough in answering my extra questions re:features of this hybrid vehicle Enos Trujillo sent a clear video explaining the servicing of my suv. I am very pleased with everyone I came in contact with today More

I visit First Texas Honda for a recall services. The Tech Zander was very helpful and knowledgeable. He provided excellent service. Thank you. The Tech Zander was very helpful and knowledgeable. He provided excellent service. Thank you. More

4/10/2026 - The outstanding excellence of the service (advisors, technicians, call center, complimentary services) is getting very impressive each time I visit (since 2023 when I became a customer here). (advisors, technicians, call center, complimentary services) is getting very impressive each time I visit (since 2023 when I became a customer here). Overall, great professionalism, transparency in keeping me informed, high knowledge, perfect quality service each time, friendliness, extra care, promptitude. To also commend the management, example being gen mgr Sunny R, very passionate, friendly, thoroughly listening and caring, leading by example (I noticed him several times running thru the service dept). A bit long review, but it shows consistency of great service over time - a headline conclusion is also at the end of my review (with recent names). Example is the excellent service of advisor Eduardo M, listening patiently & friendly my requests, then throughly, promptly, positively following-up, explaining very knowledgeably, caring & patiently each detail I required, even staying considerable after hours, therefore going the extra mile to provide me the understanding & peace of mind. The techician, Roman, did a very prompt, fast & thorough job while very well documenting the checks efficiently on the video. I had also past amazing response beyond words from an older service team (Fred, Chad and Luis) on a very difficult to find, unusual issue that happened on my 2018 CRV - new battery drain overnight. First, the advisor Fred brought to my place right away (at a late hour Good Friday) a brand new Honda CR-V Hybrid Sport loaner (leather seats, 400 mi). The mentioned team carefully checked separately each circuit, updated the software and kept the car several days under observation. The breakthru finding is very important, it was not the battery but a CHIP defect in the keyless entry control unit (all repairs were at low cost). I wish the repair took longer :), that Hybrid loaner was amazing. I was being kept informed all this time, then I was shown on site how they worked. ... On another past problem requiring engine cleaning, Chad and Fred took from their personal time to help (they just had signed out when I arrived) and Chad had spent the next 3 hours of his own time to thoroughly supervised and informed me, knowing of my urgency to get it fixed right away...and well done!!! The Customer Service call center, always promptly and friendly answering the calls - Ms Randi going the "extra mile" to follow up after working hours on my service booking request, very positively, friendly and patiently listening to my complex description and promply provided the solution; also to mention Ms Kenya that showed extra care, understanding and immediate follow up, or Zoe who also is very positive, friendly and caring each time. The car loaner dept is showing similar great positive and friendly service. Great fast, prompt, caring, thorough check out service by service advisor Antonio U. Never to ignore the warm & welcoming "Starbucks-style" complimentary beverages & snacks service while waiting for the car to be ready, with the very friendly, positive, caring baristas Kara and Tiffany helping & brightening the atmosphere. The first tires inspection at check-in where tire inspector Tricia B goes professionally & thoroughly to check and friendly to explain the findings, together with the inspection video by the technician (Roman) and specially with the exceptional service by the advisor (Eduardo M), all ensure the extra peace of mind, knowing that all was being very transparently communicated and well taken care of. I strongly RECOMMEND this place!" More

I had the opportunity to deal with Daniel Khan . He is just about as friendly and helpful as you can get. I totally enjoyed my purchasing experience with Daniel and will recommend him to anyone that He is just about as friendly and helpful as you can get. I totally enjoyed my purchasing experience with Daniel and will recommend him to anyone that I know that is interested in purchasing a vehicle. More

I had my first CR-V oil change. Andy was very kind and professional. Would recommend! Andy was very kind and professional. Would recommend! More