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First Texas Honda
Austin, TX
2,689 Reviews
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September 28, 2021
Posting on behalf of my mother-in-law:I purchased a Posting on behalf of my mother-in-law: I purchased a Honda Pilot Elite as a company vehicle. The driver seat is very uncomfortable. Upon sharing my Posting on behalf of my mother-in-law: I purchased a Honda Pilot Elite as a company vehicle. The driver seat is very uncomfortable. Upon sharing my concerns with the dealership, I was told that perhaps I am "sensitive". I have had others drive the vehicle since and no I am not losing my mind. There is a manufacturer defect in the seat. I decided to run an experiment.....I had a 100% Honda lover, has a Honda with no knowledge of the problem. He reported that there is something "strange" with the seat. Should be an 8 way with lumbar for an ELITE, but does not work correctly. The seat is defective, the dealership said this is normal due to cool seats and air bladders in the seat. I have Chevy SUV with A/C seats, no problem. Own a Jeep with cooled seats, no problem. A friend that drove this new Honda owns a Toyota SUV with cooled seats, no problem. The dealership offered to buy back for 5K less than what I paid or I could go have a custom seat installed another 4-5K. And this is Honda's Elite. This SUV was purchased as a company car through Honda Business Account. Our company purchases cars and trucks through our fleet accounts and interact with dealerships more than the average buyer. Upon sharing my concerns with this dealership (first time to purchase from this dealer) I did not feel heard, and the problem was not addressed. It was more we will purchase back at 5K less (which is a 10K loss with TTL for our company) or you can deal with it yourself. WOW Company Business Owners....Beware When I was finally able to speak with a sales rep, I requested that they address my concerns. If not, I would like to rescind my purchase and return the car, note there is less than 200 miles on this vehicle. Joseph basically said that it was my problem, I purchased and have possession of the vehicle. I immediately contacted our corporate lawyer (more money to shell out) and he provided to the dealership, a notice to rescind. Joseph's comments clearly communicated to our company that Honda is not geared to support corporate accounts. More
by JasonM
Employees Worked With
Joseph An
September 28, 2021
Aaron was terrific to work with, and he was great to follow up with us after the sale several times to make sure we were satisfied and happy with our purchase. We love our new Pilot, and we're thrilled follow up with us after the sale several times to make sure we were satisfied and happy with our purchase. We love our new Pilot, and we're thrilled we bought it! More
by Michelle Y
Employees Worked With
Aaron Garcia, Sara Denton
September 26, 2021
Everyone we dealt with was very friendly and accommodating. We would have no problems recommending this dealership to our friends and family. accommodating. We would have no problems recommending this dealership to our friends and family. More
by jaroberie
Employees Worked With
Jared Robinson, Dan Boone
September 26, 2021
Always great service & communication. I was grateful that they reminded me of the recall service needed and was able to get it completed. Well done! that they reminded me of the recall service needed and was able to get it completed. Well done! More
by Antonia
Employees Worked With
Ty Winn
September 26, 2021
Fantastic! I never thought a car dealership could be fantastic but their service, competence, consideration, and eagerness to be of assistance are exceptional. I would recommend them to anyone seeking fantastic but their service, competence, consideration, and eagerness to be of assistance are exceptional. I would recommend them to anyone seeking the best. More
by sunny55em
Employees Worked With
Phone receptionist with a long first name spelled with a “g” but pronounced as h. , Daniel Overton, Cody Penna, Bobby Mills
September 24, 2021
This is my second purchase from First Texas Honda and I have been very pleased with both purchases. This is my go to dealership for great cars, great prices, and great service! have been very pleased with both purchases. This is my go to dealership for great cars, great prices, and great service! More
by Mark78752
Employees Worked With
Matt Walton, Corey Freitag, Don Dahlstrom
September 20, 2021
Tony is the best customer service rep / advisor I have ever met. He has been super helpful in giving suggestion. Definitely coming back because of his superior service and cheerful attitude! ever met. He has been super helpful in giving suggestion. Definitely coming back because of his superior service and cheerful attitude! More
by neil74227
Employees Worked With
Tony Oborny
