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First Texas Honda
Austin, TX
2,689 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,689 reviews
June 18, 2021
Quick and friendly service. The service advisor went above and beyond explaining the process to me. I would definitely recommend First Texas Honda to others. above and beyond explaining the process to me. I would definitely recommend First Texas Honda to others. More
by gbrown1975
Employees Worked With
Andre Kamouie
June 16, 2021
Jay Jank has been our Service Advisor for several years. We have a 2005 Honda Accord and when it has a problem, Jay tells us the options and recommends the best one. Jay has a wonderful friendly personali We have a 2005 Honda Accord and when it has a problem, Jay tells us the options and recommends the best one. Jay has a wonderful friendly personality. More
by deannekoen
Employees Worked With
Jay Jank
June 14, 2021
Came in for routine service. I was kept informed on work progress, and work was finished on time with no "surprises". This is my third vehicle from First Texas Honda, and I've always had excellent results w progress, and work was finished on time with no "surprises". This is my third vehicle from First Texas Honda, and I've always had excellent results when dealing with the service department. More
by johnking-14
Employees Worked With
Andre Kamouie
June 12, 2021
I had an appointment for a maintenance service visit. The service department check-in staff made the process quick and easy. Steven Deckert was my service contact. He was professional and kept me appr The service department check-in staff made the process quick and easy. Steven Deckert was my service contact. He was professional and kept me apprised of the status of the work. He was easy to reach and responsive. When I mentioned I was walking to meet a friend for lunch while the work was being done, Steven told me about the free Uber service they offer. It was a very good experience overall. More
by Carolyn
Employees Worked With
Steven Deckert
June 09, 2021
Zach Clark was professional and prompt. He explained everything my car needed clearly. Maria in scheduling remembered me when I called back for more help. When more repairs were needed, I appreciated everything my car needed clearly. Maria in scheduling remembered me when I called back for more help. When more repairs were needed, I appreciated First Texas letting me trade my loaner for a larger one I needed that week. More
by AmyLL1
Employees Worked With
Zach Clark, Maria
June 08, 2021
Went in for a 2019 Accord fuel pump recall plus some other items. Drove my car for the first slightly longer trip of 100 miles 2 weeks later at night, and the car died on the highway with pretty much al other items. Drove my car for the first slightly longer trip of 100 miles 2 weeks later at night, and the car died on the highway with pretty much all the malfunction indicator lights on. It would not start. Had it towed to another Honda dealership (the roadside assistance provided by Honda unfortunately did not have any progress and I was put on hold for almost an hour when trying to speak to a real person, so I had to find a local towing company -- otherwise I'm pretty sure I would be stuck on the highway for the rest of the night). Was told that the new fuel pump was not installed properly and some o-ring had worn out. No idea what they did to the fuel pump for the recall. Almost ruined our planned trip the next day, not to mention that this could have resulted in an accident. While my previous experience with First Texas Honda was not that bad, this time it surely was. More
by Y.Y.
Employees Worked With
Wesley Warmke
June 06, 2021
Fred Mathis was great! I made an appointment to have a recall addressed and he was out to help within a couple of minutes. Was in and out in an hour and a half as quoted. Great Service! recall addressed and he was out to help within a couple of minutes. Was in and out in an hour and a half as quoted. Great Service! More
by gonzales.steve502
Employees Worked With
Fred Mathis
June 02, 2021
Friendly, professional personnel all around. About as pain free new car buying experience as you can find. Keep up the good work and I'll be back in no time for a new car! pain free new car buying experience as you can find. Keep up the good work and I'll be back in no time for a new car! More
by tomcollins
Employees Worked With
Jared Robinson
