First Texas Honda

Mr. Sebastian Auberg Provided Me With Excellent Customer Service. He Is Very Knowledgeable And A Highly Astute Representative Of First Texas Honda. Highly Recommended And Thank You For Your Service As Well. Service. He Is Very Knowledgeable And A Highly Astute Representative Of First Texas Honda. Highly Recommended And Thank You For Your Service As Well. More

It's my 3rd visit to First Texas Honda, after getting a 2019 Pilot 1.5 years ago. I like the way that getting into service bay is very efficient, with enough Service Managers to handle the vehicles coming 2019 Pilot 1.5 years ago. I like the way that getting into service bay is very efficient, with enough Service Managers to handle the vehicles coming in. You've made an appointment, and they pull up all your service records on the tablet, and go over what they will be checking and doing maintenance on. They listen to my concerns, we make a plan, and they give me the price estimate right then. (And it was "spot on" -- nothing unexpected.) They let me know what is coming up to consider for maintenance, and since I want to drive my vehicle 200,000 miles -- I listen. (Service Manager was Chad). More

I went in for some maintenance in the afternoon, and Bobby Mills made it happen by 6 p.m. Thanks for excellent service! Bobby Mills made it happen by 6 p.m. Thanks for excellent service! More

Zach was nothing short of stellar - at each and every point of our service transaction! I came into the dealership seeking support for a re-key solution when I lost the last remaining key to my friend's point of our service transaction! I came into the dealership seeking support for a re-key solution when I lost the last remaining key to my friend's Honda Fit. He assured me of the possible solution, was capable, on point, supportive, kind, and very responsive, with excellent communication all along the way. It was my friend's car, but the Zach's service was so excellent, that it made me wish I had a Honda myself. (Maybe next time!) More

Zach answered all of my questions and quickly took care of resolving my problem. Couldn't be happier with the service I received. of resolving my problem. Couldn't be happier with the service I received. More

Excellent, fast service. There is a Honda dealership that is closer to my home, but I would absolutely make the drive again, First Texas was so much better. There is a Honda dealership that is closer to my home, but I would absolutely make the drive again, First Texas was so much better. More

It all started at the check-in that I was in for something exceptional. The curious lady took time to find my appointment and redirected me to the Mr. Bobby Mills, Service Advisor. Then the ball kep something exceptional. The curious lady took time to find my appointment and redirected me to the Mr. Bobby Mills, Service Advisor. Then the ball kept rolling into greater and greater moments. Even the Loaner Department took time to ensure I was taken care of. The car porter was the nailer of it all to top it off. He gave me a clean car, a genuine, caring and friendly engagement before sending me off. The return was not that different, though, they can be busy attending to other customers and you just have to be patient. I got my business taken care of and I was out of there. More

Customer service is the best! Zachry made sure the MOST recall issue was completed in the stated time frame and arranged a loaner car while our 2021 Pilot was serviced. Zachry made sure the MOST recall issue was completed in the stated time frame and arranged a loaner car while our 2021 Pilot was serviced. More

This service department is BEYOND AMAZING. I was in Austin for work when on Tuesday my vehicle suddenly stopped accelerating. I tried going to a different dealership first thing Wednesday and I was in Austin for work when on Tuesday my vehicle suddenly stopped accelerating. I tried going to a different dealership first thing Wednesday and was told that they wouldn't be able to even look at my car or make a diagnosis for at least 7 days. Enter First Texas Honda, I called and the receptionist was super helpful and told me that First Texas Honda could diagnose my car in 2 days max. This was perfect as I was finishing up my work in Austin and was about to be abandoned here. I had my car towed to the service department where it was checked in later that afternoon. While looking into alternative ways to get back to Dallas by Friday for a Drs appointment I got a text message from the service department. Y'all the service technician takes a video of your car, explains the problem, and shows it on camera! This feature blew my mind, I've NEVER had any technician be this open and honest about the problem at hand. Turns out my car was leaking transmission fluid due to a loose switch. Thanks to Brian Crim's brilliance and hard work they fixed the cause of the problem, ensured that no irreparable damaged was caused to my transmission, and made sure the car was back to working order. In the end my car was ready to drive me back to Dallas Thursday afternoon which was also my last day of work in Austin. I can't thank the team at First Texas Honda enough. I wish my home dealership in Dallas provided video diagnostics! More

Chad was awesome and helped me get my service done quickly and effectively. Wait time was short too. quickly and effectively. Wait time was short too. More