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First Texas Honda
Austin, TX
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very efficient. great customer service. checked everything and topped off fluids even though I asked for one particular thing. bonus coffee bar and snacks free! everything and topped off fluids even though I asked for one particular thing. bonus coffee bar and snacks free! More
Last weekend I took my 2018 Honda Accord in for a recall sanctioned by the manufacturer. The recall I was told had to do with the BCM. Typically in a car the BCM module controls the power windows, power m sanctioned by the manufacturer. The recall I was told had to do with the BCM. Typically in a car the BCM module controls the power windows, power mirrors, air conditioning, immobilizer system, central locking, and much more. To be honest, I expected a subpar service, and a long and boring wait time of at least 4 hours of my day. I felt that way because that's how automotive servicing, when it came to client care has gone. It's almost none existence with many dealers, even in the luxury line. However, to my surprise, Steven Deckert, the service advisor assigned to me- did a phenomenal job getting things done expeditiously. Yes, in good faith, I would definitely recommend this group to anyone looking to service their vehicle. Listen, even if you live in South Austin, Round Rock, Cedar Park, or Leander area, these guys are on point. Give them a shot. More
As always, First Texas goes above and beyond! Aaron did a fabulous job from beginning to end of service, as well as the entire service department! a fabulous job from beginning to end of service, as well as the entire service department! More
All the staff helpful and courteous. Work was completed before estimated. Had maintenance done and expense was as estimated with Myron Jones. I appreciate the car wash! Thank you before estimated. Had maintenance done and expense was as estimated with Myron Jones. I appreciate the car wash! Thank you More
Our service writer Ty did a great job. Attentive, professional, accurate and courteous, he did it all. He kept me fully informed at all times. professional, accurate and courteous, he did it all. He kept me fully informed at all times. More
Aaron was great to work with regarding service on my car. He was professional, Thorough, and courteous. Thank you for being awesome and so helpful. happy holidays! He was professional, Thorough, and courteous. Thank you for being awesome and so helpful. happy holidays! More
A Very timely check in process. Staff were all very courteous and helpful. Wesley Warnke the Service Tech was particularly a highlight of the visit. courteous and helpful. Wesley Warnke the Service Tech was particularly a highlight of the visit. More
Had service light for scheduled maintenance. Made appointment for same day. Arrival process very easy. Met Ty Winn, service advisor. He checked me in and gave me updates. Excellent representative. S appointment for same day. Arrival process very easy. Met Ty Winn, service advisor. He checked me in and gave me updates. Excellent representative. Service work done. Additional items recommended. I approved all but one. Items were more expensive, than I had expected, based on owning two previous Odyssey's, serviced at other Honda dealers. Previously received 10% discount, because I had purchased car at dealership. More
Ty Winn is easy to work with. He's on point on keeping us up to date on what's happening with my vehicle. I do agree with others that the prices are high. up to date on what's happening with my vehicle. I do agree with others that the prices are high. More