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First Texas Honda
Austin, TX
2,689 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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December 30, 2020
Ty was friendly and he was through in his analysis of my issues. Gave me a proper estimate and expectation for type and costs of repairs with 2 hours of drop off issues. Gave me a proper estimate and expectation for type and costs of repairs with 2 hours of drop off More
by drkook
Employees Worked With
Ty Winn
December 30, 2020
5 Stars from me to First Texas Honda. The day I called them regarding my recall notice they booked me with within 3 days to come in and upon arrival immediately connected me with my service agent who dire them regarding my recall notice they booked me with within 3 days to come in and upon arrival immediately connected me with my service agent who directed me to the waiting area while providing all amenities for a.pleasant 3 hour wait. Upon retrieving my car I was pleasantly surprised to see that the car had also been washed and looked as if it had been waxed. Excellent service!!! Thank you!!!! More
by rsogna12
Employees Worked With
Aaron Yiu
December 30, 2020
Mr. Christopher Sutton gets the 5 stars! He worked hard with warranty personnel to get the alignment issued solved and new tires. He is fabulous! with warranty personnel to get the alignment issued solved and new tires. He is fabulous! More
by melindanelson96
Employees Worked With
Christopher Sutton
December 28, 2020
Sales was great. Since then has been very spotty to the point that it’s hard to review something that has been both great and horrible. Car was delivered (new) dirty from supposedly being detailed. Needed point that it’s hard to review something that has been both great and horrible. Car was delivered (new) dirty from supposedly being detailed. Needed to have accessories installed and a surface treatment (that may or may not exist depending on who gets asked). Turned car in for accessories. That went great. Detailing again never happened despite Carlos stating the car was left with detailing. HUD misalignment was an idk shrug. Returned again for detailing and to look into a lane assist malfunction. On round three, got another idk shrug on why the hud doesn’t align center, a shrug on why the lane assist malfunctioned, detailing not done, and no clue what the environmental protection package was, no update on day 3 of what somehow took 3 days to do a diagnostic and a test drive, had to call (nobody ever picked up) then text and wait to get ahold of anybody, now on day 4 to see if even the detailing can finally be done. That the final delivery inspection wasn’t ever done has just been icing on the whole thing. More
by ejackson1075
Employees Worked With
Allen Clauss, Jason Biniak, Carlos Contreras, Jack Kresky, Dave Thomas, Dalton Meshell
December 27, 2020
very efficient. great customer service. checked everything and topped off fluids even though I asked for one particular thing. bonus coffee bar and snacks free! everything and topped off fluids even though I asked for one particular thing. bonus coffee bar and snacks free! More
by cdncatwmn3
Employees Worked With
Anthony Herrera
December 23, 2020
Last weekend I took my 2018 Honda Accord in for a recall sanctioned by the manufacturer. The recall I was told had to do with the BCM. Typically in a car the BCM module controls the power windows, power m sanctioned by the manufacturer. The recall I was told had to do with the BCM. Typically in a car the BCM module controls the power windows, power mirrors, air conditioning, immobilizer system, central locking, and much more. To be honest, I expected a subpar service, and a long and boring wait time of at least 4 hours of my day. I felt that way because that's how automotive servicing, when it came to client care has gone. It's almost none existence with many dealers, even in the luxury line. However, to my surprise, Steven Deckert, the service advisor assigned to me- did a phenomenal job getting things done expeditiously. Yes, in good faith, I would definitely recommend this group to anyone looking to service their vehicle. Listen, even if you live in South Austin, Round Rock, Cedar Park, or Leander area, these guys are on point. Give them a shot. More
by Akeem
Employees Worked With
Steven Deckert
December 22, 2020
As always, First Texas goes above and beyond! Aaron did a fabulous job from beginning to end of service, as well as the entire service department! a fabulous job from beginning to end of service, as well as the entire service department! More
by cocomoore1234
Employees Worked With
Aaron Yiu
December 19, 2020
All the staff helpful and courteous. Work was completed before estimated. Had maintenance done and expense was as estimated with Myron Jones. I appreciate the car wash! Thank you before estimated. Had maintenance done and expense was as estimated with Myron Jones. I appreciate the car wash! Thank you More
by PatrickD
Employees Worked With
Myron Jones
