Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
First Texas Honda
Austin, TX
2,688 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 2,688 reviews
May 31, 2020
This was my first time at your service center. The entry was very efficient and the wait was accurate (~90 min). Ivan did a great job explaining things and keeping me updated. First class job overall. was very efficient and the wait was accurate (~90 min). Ivan did a great job explaining things and keeping me updated. First class job overall. More
by John Kozarich
Employees Worked With
Ivan Heredia
May 30, 2020
I was there for regular maintenance and was very pleased with the service I received. Ivan told me it might take 1 1/2 hours. I took a short walk and Ivan called to ask some questions and it wasn’t long with the service I received. Ivan told me it might take 1 1/2 hours. I took a short walk and Ivan called to ask some questions and it wasn’t long before my car was ready. Loved that they washed it before returning it! Thank you!! More
by zada
Employees Worked With
Ivan Heredia
May 30, 2020
Excellent service as always. Friendly staff. Clean and safe waiting area. Excellent coffee and soda bar. Brought car in with no appointment due to flat tire and was helped immediately. safe waiting area. Excellent coffee and soda bar. Brought car in with no appointment due to flat tire and was helped immediately. More
by sean.strauser
Employees Worked With
Zach Clark
May 30, 2020
Knew what I wanted and so did they I worked with Greg and Jared. I had called ahead and spoken to Greg. I told him I had seen a vehicle on their website (which does need some work, by I worked with Greg and Jared. I had called ahead and spoken to Greg. I told him I had seen a vehicle on their website (which does need some work, by the way) and what I wanted, and within a few minutes we had come to a tentative agreement. Within a couple of hours I was able to get there. Greg had become popular that day, so he introduced me to Jared. Jared showed me the car (it was actually on the showroom floor), we took it on a test drive, and then we were dealing. We got to where *I* wanted rather quickly. Then it was just a matter of waiting on the finance guy (I forget his name but just as helpful) and signing everything. I think the total time was a couple of hours, but one thing I love about this place is the waiting area. There’s a coffee/snack bar, all complimentary. As well, for those with kids there’s a play area, and there’s plenty of seating for everyone. I was able to sit (reasonably distanced for the current health situation) and work while waiting. At least for me, because I had done my research and knew what I was going to pay, there was none of the back-and-forth that car dealers are duly criticized for. I think, however, had I gone through that it would have been not as bad as most. My average rating below for quality of work is not for the sales department; it’s for the service area. They are up and down. Ironically, I had been trying to reach Jack in Service. He had called me to take care of a problem I had been having with the audio system of my CR-V that I was about to trade in. I returned his call within a very short time and left a message. Didn’t get a return call. I called again a week later. Again, no response. That car has now been traded in, but after 2 weeks I never got a return call. So, again, Sales is/was a hit; Service, not so much. More
by philipg
Employees Worked With
Gregory Powell, Jared Robinson, Jack Kresky
May 29, 2020
Easy and Friendly Fred Mathis provided excellent service. He advised on a number of items we needed to have work on, and gave us options. The work was completed very Fred Mathis provided excellent service. He advised on a number of items we needed to have work on, and gave us options. The work was completed very quickly. As always--easy in and done! More
by Ellen Cunningham-Kruppa
Employees Worked With
Fred Mathis
May 28, 2020
Very Friendly Chris Buchanan was very friendly and helpful when I had to bring my car in for a flat tire at 6am. I will definitely be asking for him at my future vi Chris Buchanan was very friendly and helpful when I had to bring my car in for a flat tire at 6am. I will definitely be asking for him at my future visits. More
by melisa
Employees Worked With
Chris Buchanan
May 27, 2020
Worst Service I have ever had DO NOT BUY FROM THIS HONDA DEALERSHIP. Every time I have had a question I am treated like a child and always pushed away. I never had a constant sales DO NOT BUY FROM THIS HONDA DEALERSHIP. Every time I have had a question I am treated like a child and always pushed away. I never had a constant salesman and always pushed around. When buying the car, the finance team was xxxx and was rushing me while I was still having questions. I explained that this was my first car buying and still have the worst experienced with customer services. More
by Apparently a Child
Employees Worked With
Sean Shields, Wayne Stribling
May 27, 2020
Inspection and Oil Change Got in. Was helped by a few folks before Myron joined me. Was a pleasant and safe experience. Got my car in the time estimated. Got in. Was helped by a few folks before Myron joined me. Was a pleasant and safe experience. Got my car in the time estimated. More
by William
Employees Worked With
Myron Jones, Christopher Sutton
May 27, 2020
I started with Consumer Reports car buying service. After deciding on a vehicle I saw the inventory for local dealers. Selected First Texas because they listed the model and color I wanted. First Texas then deciding on a vehicle I saw the inventory for local dealers. Selected First Texas because they listed the model and color I wanted. First Texas then showed a price. I went in and dealt with Sean Shields. He was knowledgeable and personable and no pressure. We quickly decided options and came to a deal. So far very impressed by dealership and sales experience. More
by GilK
Employees Worked With
Naji Abi-Habib, Sean Shields, Manny Jalandoni
May 25, 2020
Brought my car here for vehicle inspection. Did not have a printed insurance card, but no issues. I just need to login to my insurance accnt and forwarded it to the advisor who is friendly and courteous. a printed insurance card, but no issues. I just need to login to my insurance accnt and forwarded it to the advisor who is friendly and courteous. More
by DL
Employees Worked With
Ivan Heredia
