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First Texas Honda
Austin, TX
2,726 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,726 reviews
June 05, 2020
Scheduling an appt was super easy and I am very pleased that the service dept has such an early start time. It works great with my work schedule. My service advisor Chris Buchanan was super helpful and his that the service dept has such an early start time. It works great with my work schedule. My service advisor Chris Buchanan was super helpful and his professionalism is superb. More
by mea1976
Employees Worked With
Chris Buchanan
June 03, 2020
Exactly What I Needed I cannot sufficiently express how pleased I was with Wayne's ability to simplify the process. His first bid convinced me that he listened and adapted I cannot sufficiently express how pleased I was with Wayne's ability to simplify the process. His first bid convinced me that he listened and adapted to my way of buying. I worked five quotes on this one in the Houston area, and bought from Wayne in Austin! Every question met a ready and direct answer, and everything promised was delivered! I've purchased autos for myself and my company for more than thirty years. This was, by far, the easiest deal I've been a party to. Wayne, and First Texas Honda, will always have the first opportunity when I need a vehicle. I knew of the dealership, and its reputation for excellent service, because my spouse's family has purchased five vehicles there over the years. I can now vouch for that reputation myself. More
by rickbond
Employees Worked With
Wayne Stribling
June 03, 2020
Excellent Service Scott was a pleasure to work with. He took his time with me and helped get the best deal for my new car! I would recommend him to anyone looking for a Scott was a pleasure to work with. He took his time with me and helped get the best deal for my new car! I would recommend him to anyone looking for a vehicle. More
by mottsud
Employees Worked With
Scott McCoy
June 02, 2020
Great AJ is a really great guy and so pleasant. He really takes care of the customer and I was satisfied as always. He goes above and beyond. AJ is a really great guy and so pleasant. He really takes care of the customer and I was satisfied as always. He goes above and beyond. More
by Poncho1234$
Employees Worked With
AJ Cuevas
June 02, 2020
Odyssey Another great experience working with Jesse Sims and the entire staff at First Texas. They had what I needed (wanted) and it was a painless and profe Another great experience working with Jesse Sims and the entire staff at First Texas. They had what I needed (wanted) and it was a painless and professional experience. More
by G dog
Employees Worked With
Jesse Sims
June 01, 2020
Excellent Service His attention to detail, great communication skills and ready smile made the experience better than I expected. He addressed all my concerns and made His attention to detail, great communication skills and ready smile made the experience better than I expected. He addressed all my concerns and made sure my car, "Bob Boing," was in tiptop shape. Great service. More
by DS
Employees Worked With
Chris Buchanan
June 01, 2020
Great Buying Experience I had a really great experience buying a new car at First Texas Honda today. Our sales agent was Scott McCoy. He walked my wife and I through the whol I had a really great experience buying a new car at First Texas Honda today. Our sales agent was Scott McCoy. He walked my wife and I through the whole experience with a great deal of patience and a wealth of invaluable information that guided us to make the right car choice. Additionally, Scott was very knowledgeable about the cars, the dealership, and the process. He made the whole experience seamless for us. Thank you Scott and thank you First Texas Honda. More
by said.farraje
Employees Worked With
Scott McCoy
May 31, 2020
Big thanks to Trudy at First Honda Trudy Gordon helped me today and she did such a good job! She thoroughly explained everything, gave helpful information to help me decide which servic Trudy Gordon helped me today and she did such a good job! She thoroughly explained everything, gave helpful information to help me decide which services to have done, and was extremely polite and nice. I could just tell how much she cared about doing a good job and about me having a good experience. The work on my car was done to my satisfaction and they did an excellent job cleaning it, a great bonus I really appreciate. I also appreciate that staff were wearing masks and eliminated the need for me to touch the credit card keypad. More
by S.M.
Employees Worked With
Trudy Gordon
May 31, 2020
This was my first time at your service center. The entry was very efficient and the wait was accurate (~90 min). Ivan did a great job explaining things and keeping me updated. First class job overall. was very efficient and the wait was accurate (~90 min). Ivan did a great job explaining things and keeping me updated. First class job overall. More
by John Kozarich
Employees Worked With
Ivan Heredia
May 30, 2020
Knew what I wanted and so did they I worked with Greg and Jared. I had called ahead and spoken to Greg. I told him I had seen a vehicle on their website (which does need some work, by I worked with Greg and Jared. I had called ahead and spoken to Greg. I told him I had seen a vehicle on their website (which does need some work, by the way) and what I wanted, and within a few minutes we had come to a tentative agreement. Within a couple of hours I was able to get there. Greg had become popular that day, so he introduced me to Jared. Jared showed me the car (it was actually on the showroom floor), we took it on a test drive, and then we were dealing. We got to where *I* wanted rather quickly. Then it was just a matter of waiting on the finance guy (I forget his name but just as helpful) and signing everything. I think the total time was a couple of hours, but one thing I love about this place is the waiting area. There’s a coffee/snack bar, all complimentary. As well, for those with kids there’s a play area, and there’s plenty of seating for everyone. I was able to sit (reasonably distanced for the current health situation) and work while waiting. At least for me, because I had done my research and knew what I was going to pay, there was none of the back-and-forth that car dealers are duly criticized for. I think, however, had I gone through that it would have been not as bad as most. My average rating below for quality of work is not for the sales department; it’s for the service area. They are up and down. Ironically, I had been trying to reach Jack in Service. He had called me to take care of a problem I had been having with the audio system of my CR-V that I was about to trade in. I returned his call within a very short time and left a message. Didn’t get a return call. I called again a week later. Again, no response. That car has now been traded in, but after 2 weeks I never got a return call. So, again, Sales is/was a hit; Service, not so much. More
by philipg
Employees Worked With
Gregory Powell, Jared Robinson, Jack Kresky
