
First Texas Honda
Austin, TX
Filter Reviews by Keyword
By Type
Showing 2,695 reviews
Routine service. I depend on the dealership for thorough service and knowledge of my car. They always do a great job and I wouldn't think of taking my car anywhere els I depend on the dealership for thorough service and knowledge of my car. They always do a great job and I wouldn't think of taking my car anywhere else. More
Quick and easy It was very easy to get an appointment. The work was done quickly. Two additional services were suggested. I accepted the additional services and al It was very easy to get an appointment. The work was done quickly. Two additional services were suggested. I accepted the additional services and all the work was done in two hours. More
car maintence Ivan Herdia was my service representative. He got me in and out of the service department in record time and all the while with a smile on his face Ivan Herdia was my service representative. He got me in and out of the service department in record time and all the while with a smile on his face. He is indeed a great asset to your service staff and to your dealership. More
Top shelf service. Grateful they were open, washed car too! First Texas is great in customer service, reliable and friendly. I received same day service and was out in a couple of hours. I was able to social d First Texas is great in customer service, reliable and friendly. I received same day service and was out in a couple of hours. I was able to social distance so it worked out great. Erin More
Great experience Brandon was wonderful.loved the car so had to get it. Tough to trade in my 2008 Prius and get a 2019 CRV during these tumultuous times but wanted to m Brandon was wonderful.loved the car so had to get it. Tough to trade in my 2008 Prius and get a 2019 CRV during these tumultuous times but wanted to make a long term car purchase and this was the car. More
Overall great visit! Went in for the infamous air bag recall. I got the first appointment of the morning, which was surprisingly early (6:15am). Who knew service centers Went in for the infamous air bag recall. I got the first appointment of the morning, which was surprisingly early (6:15am). Who knew service centers opened that early?! The airbag inflator was replaced as expected, and the dealer did a full/free multi-point inspection and wash, which I did not anticipate. While I already knew everything that my car needed in terms of maintenance and/or repair, I was pleased that their report matched and that they weren't trying to offer me unnecessary items. The customer waiting lobby is big and comfortable. The coffee/snack bar is a great touch as well. My one nitpick is that the service was almost 2 hours, for what I figured would be an hour recall fix, but the internet allowed me to work, and the coffee was pretty good... so the time still passed quickly. Also, it was nice to have a shiny car again for the first time in a while! More
Top notch customer service I can't praise Ivan's assistance and customer service enough. Give him a big raise!!!! He deserves it for his outstanding customer service, profession I can't praise Ivan's assistance and customer service enough. Give him a big raise!!!! He deserves it for his outstanding customer service, professionalism, knowledge, and communication. He made the whole service visit easy and transparent. He has my appreciation for the care he took in coordinating all aspects of my repairs. Kudos and gratitude to him. More
We continue to battle Mopac traffic to buy at First Texas when other dealers are closer. While many shops profess to be no-haggle, they’ll come down because their initial offer isn’t their best. First Texas when other dealers are closer. While many shops profess to be no-haggle, they’ll come down because their initial offer isn’t their best. First Texas shoots straight. More
GOOD SERVICE I am very pleased with the service, the facility, the people and with Chris' customer service. Also, the place is clean, the staff was friendly and th I am very pleased with the service, the facility, the people and with Chris' customer service. Also, the place is clean, the staff was friendly and the snack bar is excellent. More
Easy Experience Fred explains the maintenance requirements well. He's a great advisor and it's always a smooth process. I enjoyed the free caramel frapp and kolache, Fred explains the maintenance requirements well. He's a great advisor and it's always a smooth process. I enjoyed the free caramel frapp and kolache, too! More