Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
First Texas Honda
Austin, TX
2,726 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 2,726 reviews
May 21, 2020
Best customer service around!!!! From driving into the service lane to getting a cappuccino and great communication from Service manager to speedy checkout!!! GREAT!!! JOB!!! service lane to getting a cappuccino and great communication from Service manager to speedy checkout!!! GREAT!!! JOB!!! More
by Curtiskay
Employees Worked With
Steven, 5 Stars, Wesley Warmke
May 20, 2020
All involved in my service were quick, efficient, professional, and honest about what was and was not needed. Even though the wait was 2 hours, it flew by and was only made better by the complimentar professional, and honest about what was and was not needed. Even though the wait was 2 hours, it flew by and was only made better by the complimentary snacks and coffee! More
by Mstoilj
Employees Worked With
Carlos Cortez, Serhii Bortnyk
May 19, 2020
First Oil change Myron Jones did a wonderful job of communicating and taking care of our needs! Kept us informed of progress and appreciate the detail to the car. Myron Jones did a wonderful job of communicating and taking care of our needs! Kept us informed of progress and appreciate the detail to the car. More
by hhbrodie
Employees Worked With
Myron Jones
May 16, 2020
This is the 3rd vehicle we have purchased from FIrst Texas Honda. Amazing experience, Scott McCoy was wonderful to work with. Wouldn’t go anywhere else for our cars. He went above and beyond with the sa Texas Honda. Amazing experience, Scott McCoy was wonderful to work with. Wouldn’t go anywhere else for our cars. He went above and beyond with the sale, gave us a very personal experience and didn’t just try to push the purchase giving me the time I needed to make the decision. More
by hmkellum
Employees Worked With
Scott McCoy
May 16, 2020
First Texas Honda is efficient and pleasant to deal with. I have to put my trust in a dealer to keep my car running safely because I have no mechanical sense at all. I woke up with a car that would not start I have to put my trust in a dealer to keep my car running safely because I have no mechanical sense at all. I woke up with a car that would not start. With the help of a neighbor I got the car started and headed straight for First Texas Honda. Although I did not have a reservation, the service department worked me in and determined that I needed a new battery. I also asked them to do the 28 point check up while the car was there. They installed a new battery and determined that everything else was in good running order and I left feeling secure that the car was safe to drive and would not leave me stranded. The time passed quickly as I spent my time in a pleasant waiting room enjoying a cup of coffee and a pastry. The overall experience was very pleasant. More
by Sue
Employees Worked With
Ivan Heredia
May 16, 2020
Excellence in Service After a metal screw ruined my left rear tire, I went to First Texas Honda to get it repaired. While there, I found out that the tire was ruined and I After a metal screw ruined my left rear tire, I went to First Texas Honda to get it repaired. While there, I found out that the tire was ruined and I had to purchase a new one. I had bought the set of tires at First Texas Honda back in 2018. While there, might as well get my car serviced and ready for a trip if necessary. I used the waiting area. I love the place because it provides excellent drinks, water, tea, or whatever you require. It took a few hours, but my car was made road worthy for a trip. I have used First Texas Honda for many years and have bought several cars there. I most certainly would recommend First Texas Honda to anyone. More
by Orodelpaso
Employees Worked With
Fred Mathis
May 15, 2020
Great Service Dept I bought my Honda here, but this is the first time I brought it in for service. It was a very smooth process, even with jumping in a courtesy rental ( I bought my Honda here, but this is the first time I brought it in for service. It was a very smooth process, even with jumping in a courtesy rental (which I thought would take an hour). Ty was great, communicated every step and I was provided quotes throughout the process, so there were no surprises when I paid. Will definitely bring my vehicle back in the future. More
by Lea
Employees Worked With
Ty Hammonds
May 14, 2020
They Lost A Sale... Over A $100 Price Difference! Contacted this dealership in early March 2020 online about a Red 2013 Chevy Sonic LT and requested that if they would be willing to accept $5,900 ILO Contacted this dealership in early March 2020 online about a Red 2013 Chevy Sonic LT and requested that if they would be willing to accept $5,900 ILO of the $6,400 listed price. I would absolutely make the 240 Mile trip from North Dallas to Austin to make the purchase that coming weekend. The day before I was supposed to travel, they send me the paperwork and change our verbal agreement from $5,900 + TTL to $6,100 + TTL. The following images are my attempt to counteroffer and the email exchange shows their "professionalism" as they claim I was "not willing to work with them". In the end, I ended up finding a similar 2013 Chevrolet Sonic RS with 107K miles for $5400 from a personal seller and THIS initial deal ended up falling through so that First Texas Honda missed getting my business and a sale over a mere $100 measly dollars. They absolutely would not budge and work with me. God help anyone that tries to do business here... especially with Jesse Sims. More
by Bastion
Employees Worked With
Jesse Sims
May 14, 2020
Treated great, love the car! It took several days and a few visits to decide what to buy. The entire time I dealt with Scott I felt that he was trying to make sure I was getting t It took several days and a few visits to decide what to buy. The entire time I dealt with Scott I felt that he was trying to make sure I was getting the car I wanted. He didn't seem to care which car I bought just so I was happy. And I am very happy. Thanks First Texas Honda. More
by tinneyp
Employees Worked With
Scott McCoy
May 13, 2020
Nice people that are employed at this dealership. I really like the service that employees provide here. Companies need more employees like the ones at FIRST TEXAS HONDA. really like the service that employees provide here. Companies need more employees like the ones at FIRST TEXAS HONDA. More
by jones512
Employees Worked With
Ivan Heredia, Fred Mathis
