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First Texas Honda

Austin, TX

4.7
2,693 Reviews

3400 Steck Avenue

Austin, TX

78757

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Showing 2,693 reviews

March 04, 2020

Second time around was as good as the first This was the second used car we have purchased at this dealership and once again we were highly satisfied with the selection of vehicles, the knowledg More

by Denis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Herrera, Jeffrey Alexander
Mar 05, 2020 -

First Texas Honda responded

Talk about a great review! Glad you really enjoy things here and we sincerely appreciate you sharing, Denis. Thanks so much for your support over the years and we'll see you next time! -The Team at First Texas Honda

March 03, 2020

Good Service Wait time could be worked upon and shortened. Explanation of the charges and packages bought before has room for some improvement too. Everything else More

by Ehtesham
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Buchanan, Holden Stedman, Steven Martinez
Mar 03, 2020 -

First Texas Honda responded

We want to thank you for the candid feedback! We're always here to answer any questions that you may have along the way and appreciate you being our guest. See you next time and take care. -The Team at First Texas Honda

March 02, 2020

The process for scheduling an appointment was easy, they were ready when I arrived and provided a clean new loaner car. The recall work was done ahead of schedule and the communication from my service advi More

by hbailey4518
Recommend Dealer
Yes
Employees Worked With
Wesley Warmke
Mar 02, 2020 -

First Texas Honda responded

Providing excellent customer experiences is what we always strive to be known for. :) Thanks so much for choosing us and sharing how your visit went. -The Team at First Texas Honda

March 01, 2020

Walk-ins Are Welcome and Well-Treated! Didn't have an appointment but drove in around 3:00 p.m. and asked for service to our truck's running gear. I drove away from the dealership well wit More

by Brett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Overton, Andrew Kenty, Ty Hammonds
Mar 02, 2020 -

First Texas Honda responded

We're always here to help. :) Thanks for choosing us in your time of need. We're extremely proud to know that we've earned your business and appreciate you sharing. Take care! -The Team at First Texas Honda

February 28, 2020

Wesley was really helpful in the service process. I felt like he listened and cared about the issues with my minivan. He made sure I got everything I needed. More

by cindy
Recommend Dealer
Yes
Employees Worked With
Wesley Warmke
Feb 28, 2020 -

First Texas Honda responded

Cindy, thanks so much! Our common goal is to constantly deliver 5-star customer service and we're happy to know that Wesley delivered. See you next time and take care. -The Team at First Texas Honda

February 27, 2020

Ivan was great! He was very personable, and responsive. Didn't hard sell the additional items on the maintenance, but he did confidently explain them. I had trouble with my last visit and he addressed thos More

by AustinGriz
Recommend Dealer
Yes
Employees Worked With
Ivan Heredia
Feb 27, 2020 -

First Texas Honda responded

It makes us proud to know that our staff and service were nothing short of perfect! We aim to be our guest's go-to for all things Honda and are known for our no-pressure approach, just as you witnessed. :) Thanks so much and we'll see you next time. -The Team at First Texas Honda

February 27, 2020

Excellent, responsive, helpful service advisor. Chris has excellent communication skills and understood my priorities well. I also loved the text alerts to keep me updated, and online payment was efficient. More

by ABS
Recommend Dealer
Yes
Employees Worked With
Christopher Sutton
Feb 27, 2020 -

First Texas Honda responded

We aim to make everything as easy and seamless as possible. :) Thank you for taking notice of our efforts and we look forward to the next opportunity to assist you. -The Team at First Texas Honda

February 27, 2020

Ty and the team were amazing. They were very helpful scheduling my appointment and getting me a time that fit my work schedule. I would recommend them. More

by Amy
Recommend Dealer
Yes
Employees Worked With
Ty Winn
Feb 27, 2020 -

First Texas Honda responded

Amy, you are too kind! Thank you for letting us know how our team did. :) It makes us proud to know we've earned your recommendation. -The Team at First Texas Honda

February 24, 2020

Enjoyed as usual my time at First Honda getting oil change. Nice environment, employees, food & coffee & comfortable chairs. Only complaint is i think $75.36 for oil change is too high. Had I known i More

by sherry13
Recommend Dealer
Yes
Employees Worked With
Andre Kamouie
Feb 24, 2020 -

First Texas Honda responded

Sherry, we want to thank you for being our guest! We pride ourselves on offering premium services & unparalleled value for our customers and aim to be the best, most thorough service available to take the best care of you and your Honda. Nevertheless, we still offer competitive pricing for routine and repair needs among Honda dealerships in the region! We hope to have the opportunity to serve you again and wish you all the best. -Cody Penna, Service Director

February 24, 2020

Service team was great and Ivan took good care of us during our visit. Kept us up to date and got us into a loaner car for the day. More

by AB
Recommend Dealer
Yes
Employees Worked With
Ivan Heredia
Feb 24, 2020 -

First Texas Honda responded

We're always here to help. :) Thank you so much for taking a few moments to let us know how we are doing and we'll see you next time. -The Team at First Texas Honda

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