I was from out of town with a problem with my Odyssey. Was going to bail and get a rental. They indicated it would be tough to fit me in an really short notice with other customers waiting, which was totally understandable. I had a cut off before I would need to start my 1100 mile drive back to Illinois. But as I was planning for option #2, the rental, they made an effort to get my car diagnosed and fixed with plenty of time for me to cancel the rental and make the trip. All good. Honestly, best service I have had in a long time. Much appreciated.