Fisher Honda

Bad experience This is only about the sales team cant say anything about the actual service team. Was set to purchase a Honda clarity from the dealership and th This is only about the sales team cant say anything about the actual service team. Was set to purchase a Honda clarity from the dealership and through a few emails back and forward got an email from Jonathan Fisher saying "I will send you my very best offer on my in-stock Clarity. I will include the $500.00 Active Military Rebate for your wife. If you find my offer acceptable, I'm happy to make you an appointment to move forward. " Offer looked good to me so what did I do, I set up an appointment to move forward with the purchase of the vehicle. Two hours prior to the appointment get an email from Dennis Olmsted saying "The clarity just sold" no sorry we sold the clarity that we set up an appointment for you to purchase and do the paperwork. No phone call just an email back. What a horrible way to do business, don't have me set up an appointment to purchase the vehicle and then just sell the thing. Jonathan's email to me felt like a promise to hold it to the appointment so we can do the paperwork and buy it. Just a crappy way to do business. More

Excellent experience We are very pleased with the staff who helped us at Fisher Honda, especially Chris Cather. He was most helpful and patient through several test drives We are very pleased with the staff who helped us at Fisher Honda, especially Chris Cather. He was most helpful and patient through several test drives, multiple questions, and finalizing the purchase. He really made every effort not just to make a sale ,but to assist us in finding the right vehicle, get a good deal and be totally satisfied with the purchase. This is our fourth purchase at this dealership and we remain loyal customers. More

Great experience! Definitely recommend! Had a fantastic experience buying my second vehicle from fisher Honda . Doc Connor is great to work with including the rest of the team . They helped Had a fantastic experience buying my second vehicle from fisher Honda . Doc Connor is great to work with including the rest of the team . They helped each other to make customers happy and satisfied. Doc Connor is very knowledgeable and dedicated to his job , also Chris is very helpful and patient . Thank you so much for making the purchase very pleasant and easy ! The finance person Colby is very patient and understanding, I had a few confusion and he makes sure I understand before I signed on . Mr.Jonathan Fisher ( Honda Sales manager ) is very kind 🙏 thank you so much ! Great People , Fantastic service , great quality ! Honda Fisher is the Best ! Please Look for Doc Connor for great details about your new car , he won’t disappoint you ! More

No Pressure To Buy Rich Moss went out of his way to help me find the perfect CRV. He was professional, friendly, caring and knowledgeable. I spent a lot of time looking Rich Moss went out of his way to help me find the perfect CRV. He was professional, friendly, caring and knowledgeable. I spent a lot of time looking at all of the cars in my price range and asking questions. He had all of the answers and acted as though I was his only customer. I never felt pressured to purchase a car, which I have at other dealerships. Rich explained and demonstrated the various features of the vehicle, then sent me a link the following day so I could do my own follow-up. He worked to get me a great deal both on my trade in and new vehicle purchase. Rich is go-to guy for future purchases. Shawn Ogburn, the Finance Manager, was very friendly and helpful. He made the tedious process of signing multiple forms go smoothly and quickly . I cannot imagine shopping for a car at any other dealership. Customer service and satisfaction is obviously a top priority at Fisher Honda Acura. More

Another great experience Our 2014 RDX needed it’s checkup. I had two or three concerns, all of which were addressed and I was provided with clear costs and recommendations. No Our 2014 RDX needed it’s checkup. I had two or three concerns, all of which were addressed and I was provided with clear costs and recommendations. No one likes to pay for service but we had a coupon and also have confidence in using the dealership. The work was done quickly and well. We are always able to schedule right away at convenient times. Thanks! More

Service is Great thanks to Derek! Right after I bought my Kia Soul, this dealership left the Kia family of dealers. I wasn't sure what that would mean for my service situation and two Right after I bought my Kia Soul, this dealership left the Kia family of dealers. I wasn't sure what that would mean for my service situation and two years later am glad to report that since my initial purchase, this dealership has been servicing my Kia and doing a great job of it. But that's all thanks to Derek Caldwell, my service adviser who always keeps a good eye on things when my vehicle is there. Thank you Derek for everything! More

Acura service Fisher Acura recognized my reservation for an oil change. The service rep stated that it would take 45 minutes and it was ready in less time. Thanks Fisher Acura recognized my reservation for an oil change. The service rep stated that it would take 45 minutes and it was ready in less time. Thanks The updated service and showrooms are not complete. I am looking forward to seeing htem in final form. More

Buyer Beware My salesman, Dennis Olmsted, used sales techniques that left me feeling tricked and disrespected. -When I told him I was looking for a used car he t My salesman, Dennis Olmsted, used sales techniques that left me feeling tricked and disrespected. -When I told him I was looking for a used car he told me they had a 1.9% financing for new vehicles. I found out when I returned to purchase that it was 1.9% only if you financed for 36 months. -On the day I was considering purchasing the vehicle, I felt like Dennis was distracting/pressuring me by going over information in the manual about the car before I even saw the final numbers and agreed to buy it. -Shady pricing tactics - the numbers didn’t match from the previous day. Previously he told me they would honor the lower price I emailed him from another dealership but then he “forgot” until I questioned it for final pricing. Also, I told him I did not want the extended warranty but it was on the final paperwork. When I went to the financing department to review and sign the papers, I felt rushed and the finance manager, Jeff Tomko, seemed perturbed that I was taking time to look over the agreement. This is when I discovered that the numbers didn’t match up--in total over $3000 more that I would have paid had I not checked! Also, an add-on accessory was included in the final price. -On the day I came to purchase the vehicle, I was left unattended for long periods of time. Dennis reappeared when I walked outside to warm up. Maybe he thought I was leaving. It took about four hours even though I had been in the day before and received pricing information. -Horrible trade-in experience - extremely low first offer and don’t forget anything in your trade-in vehicle! -If you had a negative experience, don’t expect to receive a customer satisfaction survey. Dennis showed me a copy of this survey at least four times and asked me to give him all 10s. Somehow I never received a survey thus I felt like the salesman/dealership is dishonest by somehow keeping those customers who have a negative experience (such as me) from receiving a survey. More

New C-rv Doc was knowledgable and friendly. He returned all my calls promptly with an energy of wanting to help. He gave us a thorough presentation of the feat Doc was knowledgable and friendly. He returned all my calls promptly with an energy of wanting to help. He gave us a thorough presentation of the features of the car as well as showed how to use the technical ones. Pricing was simple without any games. Very nice experience woild recommend Doc and Fisher honda to everyone! More