Fisher Honda

Warranty is USELESS. It means NOTHING and KIA doesn't care! I bought my 2012 Kia Sorrento in September 2013. In the beginning, my KIA was everything I wanted in a vehicle. It ran well, I maintained it with no I bought my 2012 Kia Sorrento in September 2013. In the beginning, my KIA was everything I wanted in a vehicle. It ran well, I maintained it with no issues. However in June, my engine made a strange sound, and I thought "how odd, I need to get that checked out." I made an appointment immediately at Fisher KIA in Boulder because they had high ratings. I figured if something is wrong, big or small, what better place than KIA dealers to handle it. On the way (within 1 day of the noise starting and making the appointment) my boyfriend was taking it to Fisher for me and the engine started making a loud noise, then seized. He broke down on the side of the road, so called roadside assistance to have it brought in the rest of the way. After the service department evaluated my vehicle, many phone calls and conversations later, they determined that there was sludge on the oil cap. I was asked to provide receipts for maintenance oil changes. In 25 years of owning vehicles I've never kept these receipts handy, but I did find a few and turned them in. I spoke with Mike Rodes, who is a very pleasant man personally. He told me basically that there was oil on the oil cap, and I should have had multiple changes at this point on my vehicle. It had 48000 miles on approximately! I was asked for MORE receipts, and I asked what happens if I can't find them? I travel a LOT for my job, and I have service on my car wherever I am, that includes other states. He said KIA won't honor the warranty without it. Then I was told that if I provided these receipts, they would need my permission to tear down the engine to the oil pan, to check for sludge in the pan. Now in my educated mind, it makes sense to me that if there's sludge on the cap, there's sludge in the pan. THEN I was told they needed my permission to do this, and in addition to doing that it would cost me $800 to just look. And if they found sludge in the engine, they still wouldn't cover the warranty. I said absolutely not. So then I was told basically that this was not KIA's fault, and the wonderful 100,000 mile warranty would NOT be honored. I got the contact number for KIA consumer affairs and notified them of this situation. They took 2 weeks to call me back, and then basically said "sorry about your luck. its not our fault." Fisher KIA was so kind to offer me "a deal" to replace my engine that had 48000 miles on it with an engine that had 78000 miles on it for the low price of $8800! That was "the best he could do." Who has that? in the meantime, I'm a single parent, I have 3 children of which 1 has a disability (He's autistic). I bought this vehicle because it was large enough to accommodate my children. Due to his sensory issues its very important that he have his own space in the vehicle. My other 2 children also deserve a reasonable car for transportation due to his issues as well. During this whole fiasco we were dealing with some major issues regarding his autism, and I couldn't focus completely on my car due to taking care of him. In the meantime, I've been calling and asking KIA for help, of which no one has offered any alternatives for me. KIA dropped the ball! I loved my vehicle and have been NOTHING but a huge proponent for KIA since I bought it. I work with the general public as a Registered Nurse in the Emergency Room. Due to this, I take every opportunity to let people know my experience. KIA has left me hanging, basically telling me my relatively new car motor problems are all my fault but they'll be happy to fix it for half of what I paid for the car. Why would I do that? Now I'm making payments on a vehicle that I can't drive. How reasonable is that? I have 3 children, I'm a single mother, and NO ONE at KIA will take me seriously regarding helping me get through this situation. Fisher KIA offered me no alternatives as well, all they said is they could fix it for almost 10K and that was the best they could do. I also have to tell you, its VERY difficult to get a child with autism used to changes. He looks at my car every day asking why we can't use it. What do you say to that? If I had that type of reserve I would have gotten it repaired, but also have not been receiving child support in 7 months. So ALL my reserve now goes to my child with needs. In today's society we are supposed to be helping people. I devote my entire life to helping people, and teaching my children right from wrong. I can't believe that KIA and Fisher are ok with just doing nothing regarding this vehicle. If they couldn't fix it under the warranty, they could have at least offered me some other solutions to try and repair my vehicle. But why does KIA offer a warranty they have no plans in honoring? But nobody has offered anything or tired to do anything to assist me with this. To add insult to injury? Now I get a monthly recorded call telling my KIA needs to come in for maintenance. REALLY? I can't do anything with my vehicle. I really thought there would be more humane treatment than this in this economy. Please be advised that I also contacted 9NEWS and let them know about the situation. I will never buy another KIA again. There's no real reason to. More