Fisher Honda

Awful Customer Service I would not recommend that anyone buy a vehicle from Fisher Honda. I recently leased a 2014 Pilot from them. When we first saw the car it had a clear I would not recommend that anyone buy a vehicle from Fisher Honda. I recently leased a 2014 Pilot from them. When we first saw the car it had a clear mask put on the vehicle, for which we were charged $400 for. I later found out that I could've had a third party install an 18" mask for $270 instead of the $400 I was charged for a 12" mask. Shortly after we brought the car home we discovered that the clear mask was peeling up around the mirrors and on the drivers side fender. I returned to Fisher and had the problem areas repaired. I inspected the fixed areas and everything looked good other that a few bubble, which I was told was normal and that they would go away. Two hours after returning home we noticed that the mirrors and the fender would peeling up even more than before. I called the service center and asked for my money back on the clear mask so that I could have it done somewhere else. Since it was a Saturday I was told that I would have to wait until Monday to get an answer. After receiving no call on Monday I called the service center and was told that I wold receive a call from Craig Fisher, the owner. He didn't return my call until Tuesday. He said that he would only refund half of the money, $200. When I told him I wanted a full refund he refused and said "this stuff just doesn't peel off." He stated that many times. When I asked him if he was calling me a liar he said "if that's the way you want to take it." Eventually, I was refunded the full $400. I wish the story stopped there. After receiving my refund I took my car to a local shop that I have used in the past. I again asked him to remove the problem areas. When the installer/owner peeled off the clear mask on the mirrors and fender he noticed that when the original clear mask was installed that they scratched my paint with a razor when cutting out the pattern.I immediately took the car back to Fisher. There I met with Scott Chatten, the general sales manager. Scott down played our concerns and said that the scratches would just buff out, which he agreed to do at no charge. When I asked him what he would do if the scratches didn't come out, he refused to answer the question stating "that's not going to happen." He repeatedly told us us that we were making a big deal about of nothing and that "this is so minor it's not even funny." I took the car back on a Monday to have them buff out the scratches. Scott called me when it was done, and when I asked if everything looked good he said yes. When my wife and I pulled up we immediately started inspecting the car. Scott came outside as we were inspecting the vehicle and we told him that the scratches were still there. he told us that they would not do anything else until they spoke with the owner who is on vacation. He also said that since we took it to another place to repair the clear mask that they aren't sure if it was them who caused the damage. After, we got angry and I'll admit some choice words were used he threatened to call the police. It's people like Scott Chatten that make people distrust car salesmen. Since leaving we discovered two spots on the car that were made worse. It looked like the clear coat had been burned through on one fender and they completely removed paint from my bumper. We have filed a formal complaint with Honda and the Better Business Bureau. More

New car Great place...very friendly staff all around from service to sales to management. I bought a car from Mitch....go see him, he is a good honest har Great place...very friendly staff all around from service to sales to management. I bought a car from Mitch....go see him, he is a good honest hard working dude.!! Thanks guys Rob 2015 kia More

Bad Impression from the start My wife and I were looking for a new car and were strolling through the lot and found a Pilot we liked. When a sales rep came and we asked about the P My wife and I were looking for a new car and were strolling through the lot and found a Pilot we liked. When a sales rep came and we asked about the Pilot, he told us 30k and before we even could say anything went on about how it was pointless to try to haggle with him/dealer. Surprised, we just kind of shook it off but then he just walked off without saying a word. This to me appeared like he thought he was wasting his time with us. I don't know what people that can afford 30k cars look like or dress like but I guess we didn't quite hit the spot. I am disgusted and will never consider this place again. I am unsure if Fisher Honda is related to Flatirons Acura/Subaru since they seem to share lots, but after being impressed by hospitality at Flatirons the 5 times we've bought from them, this was just a slap in the face. Never again. More

Could not be better. Prompt, helpful and very courteous. Could not have been better. Received good advice on the need for tires and the general condition of the Equinox. Prompt, helpful and very courteous. Could not have been better. Received good advice on the need for tires and the general condition of the Equinox. More

2007 Toyota Avalon purchased I had a very stress free experience purchasing a used vehicle at Fisher Honda. Very relaxed purchase with Paul Frink the salesman. High marks all arou I had a very stress free experience purchasing a used vehicle at Fisher Honda. Very relaxed purchase with Paul Frink the salesman. High marks all around. More

Excellent, Friendly Service Dennis Olmsted at Fisher Honda was extraordinarily friendly and great to work with. He really went out of his way to help me and make sure I walked ou Dennis Olmsted at Fisher Honda was extraordinarily friendly and great to work with. He really went out of his way to help me and make sure I walked out with the car that was right for me. He even took the time to show me some of the fantastic features in my car. I can tell he really loves his job and he is very good at what he does. I am really glad that there are people like him who enjoy working with customers face to face and enjoy it every day. Fisher Honda and Kia in Boulder is my top recommendation for anyone looking to buy a car. More

Brake work I thought the service was very good. Only 1 problem. Mack wrote me up in the morning when I came in. Chad was then the one who worked up my final bil I thought the service was very good. Only 1 problem. Mack wrote me up in the morning when I came in. Chad was then the one who worked up my final billing for services. I had given Mack my coupon for a discount on my brake work. Chad either missed or ignored that and I was billed full amount with no discount. If I had not said anything to the 3rd person (forget his name) who handled my outtake I would not have recvd the discount of around $145. Not good. Thanks, Alan More

Andrew Bryan was superb! Andrew Bryan was very helpful and answer all the questions that I had about the service and most importantly about the needs we have for our other car Andrew Bryan was very helpful and answer all the questions that I had about the service and most importantly about the needs we have for our other car that we service with them. More

Honest and personalized experience We used the Costco Auto buying service that connected us with Bill Swanson at Fisher Honda. It was our first time buying through this dealer and woul We used the Costco Auto buying service that connected us with Bill Swanson at Fisher Honda. It was our first time buying through this dealer and would highly recommend. He provided us the Costco price and he was able to find the exact car from another dealer. We set up a time to purchase and it took about an hour to fill out the paperwork. Bill was very cordial and gave us some great tips on our new Honda CR-V. Very helpful and friendly experience with no pressure or haggling. We also appreciate the fact that it's locally and family owned. More

Very professional,trustworthy,very upfront,no hidden fees When looking around for a small size SUV for my wife we had already visited some other car dealerships and felt like car salesmen were no better than When looking around for a small size SUV for my wife we had already visited some other car dealerships and felt like car salesmen were no better than the worst divorce lawyer. Tom Tomass at KIA Fisher Boulder, however changed our view on that completely.He made us feel immediately at ease ,helped us find a loan at a great interest rate,didn't try to sell us a car above our budget and was very upfront and clear about all fees and ppwk involved.That and his charming personality,which kind of reminded me of my granddad,made us decide to purchase our KIA sportage at his dealership.My wife loves the car and we have so been taken in with the service received that I have decided to wait until KIA starts making a pickup before I buy a car for myself as I cannot imagine going to another dealership to buy a car hassle-free and without fear of getting ripped of.Tom Tomass his name is now spoken with reverence in our home and I wouldn't dream of buying a new car from anybody else. 5 stars all the way !!!! More