Fitzgerald GMC Rockville

Extremely disappointing experience. Abel from the service department repeatedly told me they were still waiting on parts for my infotainment system and grille, but no one ever contacted Abel from the service department repeatedly told me they were still waiting on parts for my infotainment system and grille, but no one ever contacted me after the parts arrived. I was later told the parts had been returned, yet when I called the parts department, I was informed they had only been sent back the day after I called. The conflicting information and lack of communication wasted weeks of my time. Now the dealership is closing, my repairs were never completed, and I have to start the entire warranty process all over again at another dealership. Very frustrating experience and poor customer service. More

The quality of the actual service to my ACADIA was great! The quality of the communication with the advisor team was abysmal. I struggled to have my call answered to set up the appointment and then was nev The quality of the communication with the advisor team was abysmal. I struggled to have my call answered to set up the appointment and then was never told when the vehicle was ready. Then they couldn't find the keys for the vehicle and then they couldn't find the vehicle. It was a time consuming, aggravating mess. I am getting ready to replace my ACADIA and I will probably buy a Honda vehicle. The service experience is important to the sales experience and this experience was awful! More

Great good good service we love the car happy to buy the car from Fitzgerald car from Fitzgerald More

I was very pleased with the service performed on our vehicle. It was done quickly and efficiently. I would recommend the dealership to others and i will return for the next service visit. vehicle. It was done quickly and efficiently. I would recommend the dealership to others and i will return for the next service visit. More

Personable, courteous, knowledgeable, and genuinely kind…this was our experience with our sales consultant, her trainee, and the business manager at the Rockville Fitzgerald Auto Mall over the weekend. kind…this was our experience with our sales consultant, her trainee, and the business manager at the Rockville Fitzgerald Auto Mall over the weekend. Thank you all for helping us purchase our 2022 Subaru Ascent Touring! We absolutely love it! We highly recommend Fitzgerald Auto Malls Rockville! More

I have been a customer of Fitzgerald for many years. I have always had excellent service and would recommend them 100%. I have always had excellent service and would recommend them 100%. More

I like this dealer because it friendly to visit so I will always go there always go there More

Knowle is a great asset to Fitzgerald. he is a great communicator and creates realistic expectations. he is a great communicator and creates realistic expectations. More

I had a great experience during my recent service appointment. The staff was professional, friendly, and very attentive throughout the visit. Everything was explained clearly, and the appointment was appointment. The staff was professional, friendly, and very attentive throughout the visit. Everything was explained clearly, and the appointment was handled in a timely and organized manner. I truly appreciated the excellent customer service and the care that was provided. Overall, it was a smooth and pleasant experience, More

Keemia Aazami was a fantastic sales consultant; she was knowledgeable and helped us every step along the way. I'm very happy with her service. knowledgeable and helped us every step along the way. I'm very happy with her service. More