Fitzgerald Chevrolet Frederick

Fitzgerald is extremely fortunate to have Mr. Tim Phillips Fitzgerald Auto Mall is extremely fortunate to have Mr. Tim Phillips as a service manager. I would imagine that many, as I, have had some very good an Fitzgerald Auto Mall is extremely fortunate to have Mr. Tim Phillips as a service manager. I would imagine that many, as I, have had some very good and some very bad automobile service experiences. The quality of an organization and its personnel is truly demonstrated during and after those unfortunate, very bad, service experiences. This turned out to be the case for me during my last visit to Fitzgerald Auto Mall, Frederick, MD. The servicing of my vehicle did not go well; my problem was not resolved. After a few days of anger and of being disappointed with the inadequate maintenance actions, I returned to Fitzgerald and was introduced to Mr. Tim Phillips. Tim was not involved with my original experience in any way; I only dealt with a subordinate service advisor. Mr. Phillips handled my situation with the utmost professionalism, expertise, courtesy and kindness. After my meeting with Mr. Phillips I felt that he had done everything possible to correct the circumstances of my original visit, and he restored my faith in Fitzgerald Auto Mall, Frederick, MD. Thanks again Tim! and Mr. Fitzgerald, …. don’t let Tim Phillips get away from your organization, because he is the type of manager that you are looking for! John A New Market MD More

Wonderful! This is a building full of knowledgeable, intelligent, genuine people who make the stressful process of purchasing a car out of the blue streamlines a This is a building full of knowledgeable, intelligent, genuine people who make the stressful process of purchasing a car out of the blue streamlines and (dare I say it?!) enjoyable! Mitch was amazing, as was Rob - both deserve exceptional praise for going above and beyond. would go back; a third time as my husband just bought his car from them about 2.5 months ago. Go here, be square. More

The way car buying should be Had a bad experience before at fitzgerarald but after talking with Jason he definitely showed me that they have changed the way they do things there ! Had a bad experience before at fitzgerarald but after talking with Jason he definitely showed me that they have changed the way they do things there !!! He was very very knowledgeable on any vehicle I asked about . I had my heart set on a truck . After we took a few test drives which I know every salesman/woman hate I decided on a 2014 Chevy Silverado!! Thank you Jason for all your help and answering all my questions ! I will definitely recommend you and Fitzgerald to anyone who asks where to go for a vehicle! More

Great help all the way through! Mark did a fantastic job to find a used car to fit my budget. He kept in touch with any updates on the process of buying all the way to the end! Great Mark did a fantastic job to find a used car to fit my budget. He kept in touch with any updates on the process of buying all the way to the end! Great service. More

Very welcoming, professional experience. I visited Fitzgerald hoping to purchase a new, affordable vehicle rather quickly. A big thank you to my salesperson, Hani Aranca for making that happ I visited Fitzgerald hoping to purchase a new, affordable vehicle rather quickly. A big thank you to my salesperson, Hani Aranca for making that happen! Excellent service I must say. I happened to come across the 2017 Chevy Cruze and Hani was very knowledgeable about the Cruze and it's features. He was patient and helpful, as this was my first time at purchasing from a Dealership. More

Mirrored my expectations... Chuck Rice & Tim Phillips mediated my concern exactly the way I would have. They exemplify what a Cadillac owner expects and are a valuable asset to, Chuck Rice & Tim Phillips mediated my concern exactly the way I would have. They exemplify what a Cadillac owner expects and are a valuable asset to, not only the Fitzgerald organization, but to the Cadillac/General Motors group. Exceptional dealerships run on employee/consumer interaction. These two professionals are some of the best! More

Personable, professional buying experience My salesperson, Mark Lawson was quite professional and personable. He answered my questions fully and understood my desire to not want to make a deal My salesperson, Mark Lawson was quite professional and personable. He answered my questions fully and understood my desire to not want to make a deal the day I walked in. I ultimately closed the deal two days later. Mr. Lawson did not use pressure tactics and that was much appreciated. Again, a pleasure dealing with a sales professional. A word about Zach Sherman. He too was very professional in processing the paperwork for my purchase. A pleasure dealing with him as well. More

Great shopping experience! The reason for my visit was to learn more about the Chevy Equinox.I ended up buying a 2018 Chevy Equinox. Mr. Alex made the whole experience as relax The reason for my visit was to learn more about the Chevy Equinox.I ended up buying a 2018 Chevy Equinox. Mr. Alex made the whole experience as relax as possible. Mr. Alex was very knowledgeable about the Equinox and all the features that it offered and more. Word's can not express my appreciation and gratitude for all his help. I would definitely recommend Mr. Alex to friends and family. More

Great Experience Mark Lawson made today's buying experience very easy and enjoyable. Mark went above and beyond that included assisting with Bluetooth hands free setup Mark Lawson made today's buying experience very easy and enjoyable. Mark went above and beyond that included assisting with Bluetooth hands free setup. I would recommend Mark to anyone looking for a car. More

Great experience Made a personal connection and gave great advice about the vehicle choice. Made the whole car buying experience so smooth. This is my first car and I Made a personal connection and gave great advice about the vehicle choice. Made the whole car buying experience so smooth. This is my first car and I had a lot of questions, about the car, finance and pricing. David and Andy made sure my queries were aptly addressed. Great great experience. More