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Fitzgerald Chevrolet Frederick

Frederick, MD

4.4
548 Reviews
Doing business the FitzWay means constantly creating ways to become better at what we do. There are many ways we’ve implemented the FitzWay philosophy in the conduct of our day-to-day business. We offer a variety of unique consumer oriented programs designed to make car-buying easier and more understandable. A few examples include: *-Our unique way of pricing our vehicles with posted Delivered Prices on every car thus eliminating the hassle and haggle of price negotiating. *-Our exclusive Best Price Guarantee assures customers of the best prices. *-Our Buyer Protection Plan provides customers with regular vehicle preventative maintenance inspections and the added bonus of our Lifetime Loaner Car Program
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114 Baughmans Lane

Frederick, MD

21702

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Showing 548 reviews

March 23, 2016

"Very poor customer service new Cadillac sales" They changed there prices, after a purchase order is provided and was agreed on over email. That shows all details and the manager still thinks a cust More

by Veteran
Customer Service
Recommend Dealer
No
Employees Worked With
Mark Wiskemann
Apr 22, 2016 -

Fitzgerald Chevrolet Frederick responded

We are sorry to hear that you feel this way. We understand that the General Manager has been in contact with you to discuss your concerns. We hope that we will be able to meet your needs in the future. Thank you.

March 22, 2016

Car for Daughter Ended in a Car for Us! We came to Fitzgerald's after two very frustrated visits to two other area dealers in our attempt to purchase a car for our daughter (and one to meet More

by beachparty4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Wallace, Jason Saville
March 19, 2016

New traverse I have actually bought my last two cars from this dealership for great prices. The sales process was actually less painful than I thought it would be. More

by SolidMetal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Sienkiewicz, Jason Saville, Joshua Gutzman
March 15, 2016

The service department is terrible I've been a loyal customer to the service department for years. For oil changes and tires, they are just fine. But for costly jobs, they will just scr More

by LG32
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Andrew Linker
Apr 22, 2016 -

Fitzgerald Chevrolet Frederick responded

I've been in contact with the Service Director. I'm sorry that we could not come to an agreement on how to resolve your concerns. I hope that we will be able to meet your service needs in the future. Thanks.

March 08, 2016

Mark Lawson was the greatest! We had a horrible experience trying to buy a new (used) vehicle. We had gone to at least 20 other dealerships before trying Fitzgerald. We had around More

by Perhardt7686
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Lawson
February 21, 2016

New car for my son We actually went into Fitzgerald to see a different salesman, however, he was not there. Alex Camacho was available and I was very impressed. He is More

by pamella
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Bennett, Alex Camacho, Mike Sienkiewicz
February 13, 2016

Our salesrep was knowledgeable and professional Tracy Carbaugh our salesrep, helped us find a car and even came in on her off time to complete the sale that night. She was knowledgeable to answer al More

by carguy,rachel14
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Sienkiewicz, Tracy Carbaugh
February 04, 2016

What a great experience! I would like to recommend Mike King to anyone looking to purchase a vehicle. My first contact with Mike was in response to an inquiry that I made abo More

by hicollins
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Sienkiewicz, Mike King
February 01, 2016

Mitchell Jenkins I would recommend Mitchell Jenkins to anyone looking for a down to earth, honest, helpful sales representative! Very friendly, makes you feel comforta More

by Amathy Trietley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mitch Jenkins
January 19, 2016

Good on front end... Lousy on follow up Andrew was good on the front end,,, lousy on follow up items. My wife is still waiting for that follow up call you said you would make to her... Let' More

by Customer
Recommend Dealer
Yes
Employees Worked With
Andrew Linker
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