
Fitzgerald Chevrolet Frederick
Frederick, MD
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 548 reviews
"Very poor customer service new Cadillac sales" They changed there prices, after a purchase order is provided and was agreed on over email. That shows all details and the manager still thinks a cust They changed there prices, after a purchase order is provided and was agreed on over email. That shows all details and the manager still thinks a customer will trust them or pay over 2,700 dollars more!!! Don't waste your time and "Very poor customer service" "Very poor customer service"don't trust new Cadillac sales at this dealership. Bate and switch sales..... No respect! US Army wounded warrior combat veteran. More
Car for Daughter Ended in a Car for Us! We came to Fitzgerald's after two very frustrated visits to two other area dealers in our attempt to purchase a car for our daughter (and one to meet We came to Fitzgerald's after two very frustrated visits to two other area dealers in our attempt to purchase a car for our daughter (and one to meet our needs, as well). In comparison to the other two local dealers, Fitzgerald's was extremely fair and accommodating in offering us a fair trade in value for our car and assisting us in finding the perfect car to meet our needs! Our sales associate, Jason Saville, was very pleasant and knowledgeable of the company. As we left the dealership in our new car (and money left in our pocket), my husband commented that we will return to Fitzgerald when we need another car. More
New traverse I have actually bought my last two cars from this dealership for great prices. The sales process was actually less painful than I thought it would be. I have actually bought my last two cars from this dealership for great prices. The sales process was actually less painful than I thought it would be. The salesman Jason Saville took the time to understand the needs of my family and make sure the car would be a good fit. More
The service department is terrible I've been a loyal customer to the service department for years. For oil changes and tires, they are just fine. But for costly jobs, they will just scr I've been a loyal customer to the service department for years. For oil changes and tires, they are just fine. But for costly jobs, they will just screw you plain and simple. I brought my VW in August 2015 because it started bucking on me when I would try to accelerate. I explained to the service department to please call me and before doing any work, can they check the transmission. If it was the transmission, which was my diagnosis, I do not want to replace it, my car wasn't worth it. So what to do they do, knowing good and well it was the transmission, say its a computer for the transmission. The part and labor was around $1800 and then they sold me on a tune up so that my car will be good as new, another $600. Well after a month, I brought it back, the transmission still bucks when shifting into 2nd gear. They claim they can't reproduce the problem and there are not diagnostic codes and give me my car back. Now, in March 2016, my service light is on. Guess what, its my transmission, I need a new one, which I'm certain I always did since August!!! And to top it off, they wont credit me for the 'screw you' part they sold me, to make some business off of me because I explained upfront, I wouldn't replace the transmission if that's what's wrong...... since now the warranty on the part is up!!!! Funny, how that worked out when I took the car in a month after they screwed me in August and they said everything was fine, while my car bucked backwards whenever it shifted to 2nd....... I will never use this dealership again, they lost a loyal customer. More
Mark Lawson was the greatest! We had a horrible experience trying to buy a new (used) vehicle. We had gone to at least 20 other dealerships before trying Fitzgerald. We had around We had a horrible experience trying to buy a new (used) vehicle. We had gone to at least 20 other dealerships before trying Fitzgerald. We had around a 10,000$ limit that we didn't want to exceed. At all the other dealerships, they looked down on us. We didn't have enough for them. We told them everything we wanted in a vehicle, and they kept trying to sell us thing they just wanted to get rid of. We had almost given up hope on dealerships in general. As soon as we walked into Fitzgerald, mark Lawson greater us with a smile. He treated us with respect and really listened to what we wanted in our purchase. He found us the perfect jeep commander, and we couldn't be happier. He kept up his pleasant attitude the entire day. Mark found us exactly what we wanted and it was even UNDER our budget. I would recommend this dealership, (and mark) to anyone looking for a fantastic car buying experience. More
New car for my son We actually went into Fitzgerald to see a different salesman, however, he was not there. Alex Camacho was available and I was very impressed. He is We actually went into Fitzgerald to see a different salesman, however, he was not there. Alex Camacho was available and I was very impressed. He is the best car salesman that I have ever had in 30 years of buying cars. He was nice, polite, down to earth. He was very professional, he kept us informed of what was going on by explaining all of the processes to us, he was interesting to talk to and he made sure that we were comfortable. I would absolutely recommend him to anybody who is going to make a car purchase. More
Our salesrep was knowledgeable and professional Tracy Carbaugh our salesrep, helped us find a car and even came in on her off time to complete the sale that night. She was knowledgeable to answer al Tracy Carbaugh our salesrep, helped us find a car and even came in on her off time to complete the sale that night. She was knowledgeable to answer all of our questions in order for us to feel comfortable in our purchase. She did not make us feel pressured the whole evening. Our experience was totally delightful. More
What a great experience! I would like to recommend Mike King to anyone looking to purchase a vehicle. My first contact with Mike was in response to an inquiry that I made abo I would like to recommend Mike King to anyone looking to purchase a vehicle. My first contact with Mike was in response to an inquiry that I made about a car on their website. Mike responded with an email detailing the low Fitzway price and asked if I needed any other information. I communicated with Mike on multiple phone calls and emails until I came and purchased the vehicle. Unlike many dealerships that I have dealt with in the past, Mike did not hassle me with repeated phone calls or emails. Whenever I had a question, Mike was always available to provide the information that I was seeking. When I got to the dealership to purchase the vehicle, Mike made the experience quick and painless. I drove almost three hours to make my purchase and I believe it was time well spent. More
Mitchell Jenkins I would recommend Mitchell Jenkins to anyone looking for a down to earth, honest, helpful sales representative! Very friendly, makes you feel comforta I would recommend Mitchell Jenkins to anyone looking for a down to earth, honest, helpful sales representative! Very friendly, makes you feel comfortable and doesn't beat around the bush! He immediately showed me the car I wanted to see, which I bought that very same night! Very speedy processing. Thank you so much Mr. Jenkins for everything you do! Can truly see that you are passionate about your work and passionate about seeing that your customers leave smiling ear to ear :) Keep up the good work! ~Father and Daughter who bought Mazda6~ More
Good on front end... Lousy on follow up Andrew was good on the front end,,, lousy on follow up items. My wife is still waiting for that follow up call you said you would make to her... Let' Andrew was good on the front end,,, lousy on follow up items. My wife is still waiting for that follow up call you said you would make to her... Let's see that promise was made almost 2 months ago. Don't expect anything out of Andrew once the ink is dry. More