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Fitzgerald Chevrolet Frederick
Frederick, MD
553 Reviews
Doing business the FitzWay means constantly creating ways to become better at what we do.
There are many ways we’ve implemented the FitzWay philosophy in the conduct of our day-to-day business. We offer a variety of unique consumer oriented programs designed to make car-buying easier and more understandable. A few examples include:
*-Our unique way of pricing our vehicles with posted Delivered Prices on every car thus eliminating the hassle and haggle of price negotiating.
*-Our exclusive Best Price Guarantee assures customers of the best prices.
*-Our Buyer Protection Plan provides customers with regular vehicle preventative maintenance inspections and the added bonus of our Lifetime Loaner Car Program
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 553 reviews
December 18, 2015
Excellent Service Mark Lawson couldn't have been more accommodating, honest, and customer-centric. He even helped me get the car home as I had a current vehicle with me Mark Lawson couldn't have been more accommodating, honest, and customer-centric. He even helped me get the car home as I had a current vehicle with me. I had researched the car in question and told him I had very little time with which to work, he came in early to meet me and too care of everything. Also, Sondra Kelley was most helpful in finalizing the paperwork in a very efficient manner. Great job all around! More
by BusyDad
Employees Worked With
Sondra Kelley
December 18, 2015
Very poor customer service Customer service was very poor, nice friendly people, but pretty useless otherwise. On the spur of the moment I tried to surprise my wife with a new c Customer service was very poor, nice friendly people, but pretty useless otherwise. On the spur of the moment I tried to surprise my wife with a new car while she was out of town. My fault that I did not have some of the items the required like the registration since I cleaned in out in a hurry. So day one (Friday) I spent running around getting everything they requested. Day 2 (Saturday) I came back with everything and paid for the car, but they did not have the navigation SD card. Disappointed that the car was ready but I took possession and scheduled to return on Wednesday to have the card installed. I showed up on Wednesday as scheduled but the SD card was not there or they could not find it (depending on who I talked too). They never called to cancel the appointment so I drove the 80 miles there and back again. 3 trips so far, still missing navigation. So I rescheduled for Saturday. So finally after 320 miles and many hours I finally got the car but on the last trip to the dealership I picked up a screw in the front tire. I asked them if they could help out (contribute half of the cost) with the $304.00 bill I got to replace the tire since I got it making a 4th trip to dealership. I thought got it driving there, plus all my time, gas, etc. making 4 trips they would at least consider putting up the $150.00. Their response was we are not in the business of giving away tires. So I followed up with a brief email stating my disappointment to the Customer Relations Manager, a week has passed with no response from her. Maybe I will get one response now, since I have learned a valuable lesson, Customer Service at Fitzgerald ends once they have your money. So they lost a customer for life over $150.00 and maybe others too. More
by bobw
Employees Worked With
Jim Harvey, Jim Harvey, Joshua Gillions, Jessica Broockerd
December 12, 2015
Great experience Our salesman, Mark Lawson, made our car shopping experience a pleasant one. We saw a car online that we thought fit our needs, and when we arrived at Our salesman, Mark Lawson, made our car shopping experience a pleasant one. We saw a car online that we thought fit our needs, and when we arrived at the dealership on a very rainy night, Mark had the car under the pavillion and ready for us to test drive. When there was a small hitch at the last minute with the car we wanted to purchase, the whole staff went out of their way to find us a comparable vehicle to use until the issue could be resolved. The following week, our car was ready and Mark facilitated exchanging the cars. All in all, we felt the Fitzgerald staff put our needs foremost, and we will not hesitate to go back again! More
by Farmgirl
Employees Worked With
Mark Lawson
December 12, 2015
Nice and easy I put in a email request to look at a used car the night before. Mr. Mark Lawson gave us a call bright and early with all the info we needed. When we I put in a email request to look at a used car the night before. Mr. Mark Lawson gave us a call bright and early with all the info we needed. When we arrive to Fitzgerrell we were greeted by Mr. Mark Lawson and Sondra Kelly who took very good care of us in selecting a car for our needs. I would like to say thank you Sondra and Mark for hard work and dedication and patience. Job well done!! More
by Trainguy
Employees Worked With
Sondra Kelley, Mark Lawson
December 07, 2015
Excellent buying experience This dealership was truly a no hassle/no haggle buying experience. The pricing was very transparent, and I felt all involved really tried to work toge This dealership was truly a no hassle/no haggle buying experience. The pricing was very transparent, and I felt all involved really tried to work together to get me the best pricing available. Kim Kelley was my salesperson, and she has a very relaxed/non-pushy sales approach that I LOVED. I would recommend anyone to buy a car from her as she made the process very easy and non-stressful. I have full faith that this dealership will deliver on the service side as well as their excellent sales side. More
by Libhad
Employees Worked With
Kim Kelley, Brian Wallace
December 04, 2015
Enjoyable Great experience, very easy to work with! Had a problem with the back door but it's being taking care of by the dealership. Thank you! Great experience, very easy to work with! Had a problem with the back door but it's being taking care of by the dealership. Thank you! More
by Watson,Tammie63
Employees Worked With
Sondra Kelley, Mark Lawson
November 25, 2015
greatest I was shown up most respect by everyone and Mark Lawson really helped me out a lot with selecting my car! I will most definitely recommend this dealer I was shown up most respect by everyone and Mark Lawson really helped me out a lot with selecting my car! I will most definitely recommend this dealership to others. More
by charleslyles731
Employees Worked With
Sondra Kelley, Mark Lawson
November 25, 2015
Wonderful Experience Mark Lawson was so helpful in finding me the perfect Jeep I needed. The experience was fast and enjoyable. I came to him with a very specific list of Mark Lawson was so helpful in finding me the perfect Jeep I needed. The experience was fast and enjoyable. I came to him with a very specific list of needs and he was able to show me the perfect vehicle. I will definitely be recommending Fitzgerald Auto Mall and Mark Lawson. More
by melzy89
Employees Worked With
Mark Lawson
November 16, 2015
Rhett Brown & ssales staff Rhett Brown and sales team went out of way to help in our purchase of our 2015 CX-9 -great to work with honest personnel Jerry Nicholson Rhett Brown and sales team went out of way to help in our purchase of our 2015 CX-9 -great to work with honest personnel Jerry Nicholson More
by jerryn
Employees Worked With
Rhett Brown, Joshua Gillions
October 17, 2015
Work done quickly, reasonably and right. My service adviser was terrific. Walked me out to the shop so we could look at the car from the bottom-side to see the problem and talk more intellig My service adviser was terrific. Walked me out to the shop so we could look at the car from the bottom-side to see the problem and talk more intelligently about with him. He worked hard to get all the discounts available on the repair (since it was a pricey one) and actually came in under the estimate. Car was cleaned up nicely and was ready earlier than I expected. More
by WRF-MD
Employees Worked With
Tom Dawson
