Fitzgerald Chevrolet Frederick

It was a great experience and I wish I had gone there sooner Jason answered the e-mail my son sent to all dealers seeking the vehicle I was looking to purchase, Jason was the first one to answer and I began deal Jason answered the e-mail my son sent to all dealers seeking the vehicle I was looking to purchase, Jason was the first one to answer and I began dealing with him, He was very receptive to my wants and went out of his way to find the vehicle I was seeking down to the color and all the options I wanted. After geting it all together then I had a problem with something on my credit report. He was very patient and encouraging to me as it all was finally worked out to the best. He kept me informed the whole time and I was very happy when he said I could finally come get the car. I will recommend him to any of my friends that might be looking for a vehicle. I was very pleased with the whole process and the dealership. More

Down One Sky, Up One Spark I would like to compliment the sales/service team; especially Tim Phillips and Andrew Linkler for their assistance in resolving a lengthy and distaste I would like to compliment the sales/service team; especially Tim Phillips and Andrew Linkler for their assistance in resolving a lengthy and distasteful repair experience (at another dealership!) for my Saturn Sky. After multiple repairs and a recall, I was still experiencing major issues and the car was not drivable. When advised by a senior service adviser at GM to try another dealership to see if some form of buy-out, I visited Fitzgerald. THE DIFFERENCE WAS AMAZING! Andrew and Tim immediately became part of the solution instead of just parroting "no can do." They went to the other dealership, evaluated my vehicle and made a very competitive offer, which combined with some Customer Loyalty Cash from GM, put us into a new Spark. Although repair parts magically appeared at the last moment, we opted to follow-through on the new vehicle.primarily because of the attitude at Fitzgerald. Thanks to these two, and others un-named, you have earned our loyalty and future service requirements for our other GM vehicle. Sincerely, Jeff & Barbara Bodie More

Be Sure To Haggle A Bit On Your Trade In I purchased a used car from Fitzgeralds on Baughmans Lane in early Jan 2015. Had purchased four cars from here previously and had great experiences ea I purchased a used car from Fitzgeralds on Baughmans Lane in early Jan 2015. Had purchased four cars from here previously and had great experiences each time. This last time though I couldn't help but feel taken across regarding my trade in, they really low balled the value of it. They said an accident showed up on Carfax that my car had been in which was fine, it was a minor accident my vehicle wasn't even damaged. The salesman made it sound as if it would really affect the value so they offered me $4,500 for my vehicle. Well low and behold a few days later I see where they had my old vehicle for sale at TWICE the amount they gave me. Now I'm all for people making a profit and I should shoulder some of the blame as well for not haggling a bit but these people ought to be ashamed. I wont be doing any further business with them that's for sure. UPDATE 2/4/13: Was contacted by Josh from internet sales about a week ago and was offered a "True cost of ownership" program. Since I already have a trusted mechanic nearer to my home I declined but they did provide more detailed service records for the car I purchased. Still feel a bit burned over my trade in but I'll take that as a lesson learned and be less trusting of people in general from here on out. More

great service Can't complain a bit everything was great very friendly and not pushy like most sells consultant my daughter lovers her call.could not ask for a Can't complain a bit everything was great very friendly and not pushy like most sells consultant my daughter lovers her call.could not ask for a better experience More

2015 Equinox Purchase Like the no haggle pricing, Andrew our Salesperson was exceptional. They were even able to get a better interest rate and from all places, my bank. Like the no haggle pricing, Andrew our Salesperson was exceptional. They were even able to get a better interest rate and from all places, my bank. More

outstanding Mark Lawson was great to work with. He didn't pressure me into making a decision, had good info about the cars i was interested in and worked with me Mark Lawson was great to work with. He didn't pressure me into making a decision, had good info about the cars i was interested in and worked with me to get the rate/payment/term I wanted. The Finance guy (Mike Bennett) was great to work with and got me out in a reasonable amount of time without giving me the hard sales pitch on the extras. I also met with Andrew Linker who spent some extra time showing me the features of the car. More

Fantastic Car-Buying Experience My husband and I shopped around extensively for a 2015 Mazda CX-5 at dealerships throughout Maryland and Virginia. Fitzgerald Auto Mall not only had My husband and I shopped around extensively for a 2015 Mazda CX-5 at dealerships throughout Maryland and Virginia. Fitzgerald Auto Mall not only had the best price, but also had the friendliest staff of any of the dealerships that we contacted. Andrew Linker was a pleasure to deal with; he was knowledgeable, informative, focused on ensuring that we were satisfied with our purchase, and not pushy at all. Our experience with the rest of the sales staff, particularly sales manager Sondra Kelley, was excellent as well. Their focus on quality and satisfaction was second to none. We had a minor factory defect in one of the seats in the vehicle, and they were not only willing but adamant to repair the seat to (better-than) factory condition. The seat now is perfect. In summary, this is by far the best car-buying experience we have ever had. When we need our next car, there is no question where we will buy it: Fitzgerald. More

Excellent Experience Did all of my research on their very user-friendly website, found exactly what I wanted. Went in to the dealership the next day, got all of my questi Did all of my research on their very user-friendly website, found exactly what I wanted. Went in to the dealership the next day, got all of my questions answered. Sat down with my salesman, Andrew Linker, and was out the door in my new truck in a very timely manner. Would highly recommend the dealership to all of my family and friends, or anyone looking to have a pleasant experience with the purchase of theirs new vehicle. More

Purchase of used Lexus My salesman, Mark Lawson, was by far one of the most personable, knowledgeable, efficient, sales people I have ever dealt with in the past 60 years. My salesman, Mark Lawson, was by far one of the most personable, knowledgeable, efficient, sales people I have ever dealt with in the past 60 years. I have no hesitation recommending him to others. The Fitzgerald Auto Stores should be thankful he's not working for their competition. More

Great experience at Fitzgerald Chevrolet After spending 2 days haggling at Criswell, I decided to give Fitzgerald a try. I was not disappointed! Earnest took great care of all my concerns, a After spending 2 days haggling at Criswell, I decided to give Fitzgerald a try. I was not disappointed! Earnest took great care of all my concerns, and went above and beyond what a typical salesman would do including taking a road trip with me to bring my 2nd trade in to the lot, as well as hunting down some tools I needed to take out my old radio from the trade-in truck. Thank you. Overall experience was also fantastic - pricing was fair, lowest in the area, and completely transparent. Most importantly the value I received for my trade-in was exactly what I was looking for (while the other guys offered significantly less). The financing dept did a great job also - no hard sells at all on the "extras" like rust proofing or gap insurance which is so typical these days. I will definitely deal here again. Thanks. More