Fitzgerald Chevrolet Frederick

William Braswell was extremely helpful, informative, patient and honest. Sensing hubby's concerns he quickly and clearly explained key buttons, lights and settings to help acclimate him to the new envir patient and honest. Sensing hubby's concerns he quickly and clearly explained key buttons, lights and settings to help acclimate him to the new environment and help him understand the options. Hubby was pretty sure he wanted the Mazda 3 but it was a matter of from which dealer and how much. William's customer service was the reason we bought here. The manager, Bob, was very helpful, there was no pressure. They all seemed to want to address your needs and concerns rather than simply unload what they had in stock. Even though another dealer offered to beat their price (nominally) that dealer's online pricing was not forthright.and their staff was not very helpful. We felt strongly we'd rather pay a few extra dollars to deal with people we could trust, because it was worth it to find the correct car based on our needs rather than being pressured into buying what the dealer wants to unload. Fitzgerald did not pad any corners. Fitzgerald's transparent and aggressive pricing policy as well as their straight forth personnel and low pressure made the process much more efficient and less stressful than other recent purchasing experiences. I would highly recommend Fitzgerald generally and William specifically if you want a new Mazda. More

David Harrison in my opinion is the best car sales guy I have dealt with. He was upfront and straight forward with pricing. He was very courteous and respectful. These guys even gave me 3 tickets to a Red S have dealt with. He was upfront and straight forward with pricing. He was very courteous and respectful. These guys even gave me 3 tickets to a Red Skin game. I'll recommend them to anyone and everybody!! More

I have taken many vehicles to Kevin, and he is always friendly, upbeat, and treats me well. In 7 dealings with Kevin, I have yet to walk away feeling taken advantage of, or ripped off. Kevin has learne friendly, upbeat, and treats me well. In 7 dealings with Kevin, I have yet to walk away feeling taken advantage of, or ripped off. Kevin has learned me by name, knows my vehicles without needing his computer, and is excellent in communications. He often gets me a better price than originally quoted, and doesn't pressure me into repairs that can wait because I cannot afford them. Kevin, if you read this, thank you. - KM More

I have used Fitzgerald Cadillac on several different occasions and have found them to be first rate! The people are friendly and helpful and my car has always been ready when promised. I find myself rec occasions and have found them to be first rate! The people are friendly and helpful and my car has always been ready when promised. I find myself recommending Fitzgerald to my friends all the time, heck I even get a free bottle of water every time I am there! More

Salesman was quite knowledgeable about the cars that he sold. He was extremely friendly. He was not pushy like do many salesman are. He let me make an informed decision. It was a pleasure to purchase a sold. He was extremely friendly. He was not pushy like do many salesman are. He let me make an informed decision. It was a pleasure to purchase a car from him. More

I was greated promptly by Charles (before I could even turn off the ignition and get out of my vehicle) and escorted into the service counter. All of my information was readily available to Charles and t turn off the ignition and get out of my vehicle) and escorted into the service counter. All of my information was readily available to Charles and the paperwork took less than 5 minutes. Although my scheduled appointment indicated I would wait for the service to be performed, I asked for a shuttle to work and Charles immediately arranged the service and I was on my way and back to work in no time at all. More

Perfect service, punktual, courteous, friendly and CARING. Best experience I have ever had with this type business. I will recommend this dealership and particularly this service person to his superio CARING. Best experience I have ever had with this type business. I will recommend this dealership and particularly this service person to his superiors as well as to other potential customers. Great job! More

Brian and his manager exceeded my expectations from the moment I walked through the doors. I will recommend Fitzgerald Auto Mall in Frederick to anyone that expresses interest in purchasing a car..new or moment I walked through the doors. I will recommend Fitzgerald Auto Mall in Frederick to anyone that expresses interest in purchasing a car..new or used. Keep up the great work! Awesome Customer Service! More

Love the availability of information on vehicles and prices on line - you can see what is in stock and shop for exactly what you want and compare prices before even going to the show room. The sales pe prices on line - you can see what is in stock and shop for exactly what you want and compare prices before even going to the show room. The sales person, Lisa Lam, took great care of me throughout the process, even after the sale had already been made. This is my second vehicle purchase from this dealership in the last 5 years. I have recommended Fitzmall to others in the past and will continue to recommend them to my friends in the future. More

I want to commend the extra effort put forth by service agent Keith Jones and technician Kyle T on the transmission replacement for my 2007 CX9. Keith went the extra mile on several occasions to ensure tha agent Keith Jones and technician Kyle T on the transmission replacement for my 2007 CX9. Keith went the extra mile on several occasions to ensure that costs were kept under control and he even contacted the local Mazda technical rep who provided a new tranfer case at no charge. Kyle put in extra effort to ensure that ALL of this work was done right. Replacing a transmission and a transfer case is non trivial service and I appreciate his dedication to make sure things were done the right way. Also, Keith found some additional issues and got them fixed like a nail in a tire and burned out bulb. I want to thank his dedication and exceptional customer service. Both Keith and Kyle escorted me to my vehicle and they gave me a warm send off. We have purchased our last three vehicles at Fiztgerald (2002 Mazda 626, 2007 CX9, 2011 Chevy Malibu) and you can be sure that our next car will be purchased there too. We appreciate the great customer service!! Regards, Tom W. More