Fitzgerald Chevrolet Frederick

I initially visited this dealership on 3/29/13 in search for a used car. I have not so good credit and was told that I would have a better chance of getting an approval if I bought NEW. So I choose a new ca for a used car. I have not so good credit and was told that I would have a better chance of getting an approval if I bought NEW. So I choose a new car that I liked, test drove it, and started the application process. I received a call on 4/1/13 stating that I had gotten approved and to come to the dealership to pick up my car. I drove 35 minutes to the dealership just to be told that the car I had gotten approved for was not the car I had test driven or even seen until that day. Why couldn't I be told that over the phone? So I told them NO I did not want that car and left the dealership. I received a call the next day (Tuesday) stating they were able to get an approval on the car I wanted. I drove 35 minutes this making it the 3rd time in less than a week, signed the paper work and payed my down payment of over $4000 and was told I could pick my car up on 4/4/13. I was also given a rental car to use unitl the deal was finalized. First, I was given a Nissan Versa, that had a big bag of cat food in the back seat and cat hair all over the car. Once I complained about this because the charge you a fee of up to $300 for a cleaning fee (They clearly state they will bill you for a cleaning fee if there is any food, CAT HAIR,dog hair, trash and/or dirt). I was given a Toyota Corolla that had a cigerette burn in the front passenger seat, dmage to the bumper, passanger side rear and front door and front bumper. I just took the car and left. Well 4/4/13 has come and gone and I have yet to get my car. On 4/6/13, I discovered that the down payment was taken from my account. I couldn't understand why being as though I still hadn't received the car. I have called the dealership 8 times today and left 4 messages for Mr. Ben Kelly and still have not received a call back from him. I was able to get the salesman Earnest on the phone; just for him to tell me that If I didn't want to go through with deal I would have to wait 10 days to receive a refund. Really? It surely didn't take them 10 days to take the money from my account. I only used Fitzauto Mall because my mother purchased from them and had excellent things to say. I think where I screwed up at was going to Frederick instead of Gaithersburg! I think that this is a very bad way to do business and I will never recommend fitzauto Mall to anyone or buy from them again GOOD or BAD credit! More

I have a 2012 VW Sportwagen that is under warranty still. The check engine light came on and twice I tried to schedule an appointment to have it looked at. I wanted to bring it in on a Sat but they said th The check engine light came on and twice I tried to schedule an appointment to have it looked at. I wanted to bring it in on a Sat but they said they wouldn't run check engine light diagnostics on Saturdays. He said I could bring it into the shop but wouldn't guarantee me anything. So I decided I would call in during the week and schedule an appointment. If I bring it in during the week I would need a loaner to get to work. They told me because I didn't buy my car there; they wouldn't provide me a loaner car so i can get to work. These people are not very accommodating and I knew there was a reason I didn't buy my car from them to begin with. More

I CALLED FITZGERALD SUBARU AND TALKED WITH THOMAS BARKET, A SALES REP IN THE INTERNET SALES DEPT. HE WAS VERY HELPFUL AND QUOTED ME PRICES ON SEVERAL VEHICLES. UPON MY ARRIVAL, HE HAD THE VEHICLE READY AND A SALES REP IN THE INTERNET SALES DEPT. HE WAS VERY HELPFUL AND QUOTED ME PRICES ON SEVERAL VEHICLES. UPON MY ARRIVAL, HE HAD THE VEHICLE READY AND WAITING FOR ME. KEVIN ENGLE, THE SALES MANAGER, HAD PROMISSED TO GIVE ME THE BEST TRADE-IN ALLOWANCE POSSIBLE AND HE KEPT HIS WORD. AFTER INSPECTING MY TRADE, KEVIN INCREASED THE VALUE OVER WHAT HE HAD PREVIOUSLY QUOTED. BOTH MEN WERE EXTREMELY FRIENDLY AND HELPFUL AND WORKED TO MAKE MY PURCHASE EXPERIENCE SATISFYING. IF I HAD TO SAY ANYTHING NEGATIVE ABOUT FITZGERALD, IT WOULD BE THAT THEY RUN THE NEW VEHICLES THROUGH AN AUTOMATIC CAR WASH. BAD IDEA! THIS LEFT SWIRLS AND SCRATCHES IN THE HOOD PAINT. UPON MY NOTIFICATION OF THIS TO KEVIN, HE IMMEDIATELY SENT THE CAR TO THE DETAIL SHOP AND THE PROBLEM WAS CORRECTED. KEVIN AND THOMAS EVEN BOUGHT MY LUNCH WHILE WE WAITED ON THE DETAIL SHOP. OVER ALL, I WAS VERY PLEASED WITH THOMAS AND KEVIN AND I WILL GO BACK TO SEE THEM FOR MY NEXT PURCHASE More

It was the second time to purchased car at Fitzgerald Auto Mall. I was happy with their price, service and kindness for both time. Specially, Lisa !! I really thank you for your knidness and service. You Auto Mall. I was happy with their price, service and kindness for both time. Specially, Lisa !! I really thank you for your knidness and service. You are really great. If any of my friend wants to buy a car, then I won't hesitate to recommend you, Lisa. Thank you again. More

Joe and Jeff were great to work with. We had to order our Passat TDI and they did a great job of keeping us informed of where the car was in the production/delivery process. Joe was laid back and answ our Passat TDI and they did a great job of keeping us informed of where the car was in the production/delivery process. Joe was laid back and answered all of the questions our 6 year old daughter posed to him. He did a great job going over the features of the vehicle and answered all of our questions to our satisfaction. We will recommend Joe to our friends and we will ask for him by name when we are in the market for our next vehicle. Thanks for a great experience. Jeff and Kristine Tribbitt More

Joe Dunn is a great sales consultant with excellent knowledge of the car he sold me. He was such a great sales consultant that my husband and I bought two new cars from him that day. I would highly r knowledge of the car he sold me. He was such a great sales consultant that my husband and I bought two new cars from him that day. I would highly recommend working w/Joe. More

Joe Dunn made buying my car very straightforward and easy. He was not pushy,and listened to what I was looking for and pointed out what he thought I would like in the car I was looking at. He also enter easy. He was not pushy,and listened to what I was looking for and pointed out what he thought I would like in the car I was looking at. He also entertained and tolerated my 8 year old daughter and her friend for many hours with a great, laid back attitude! More

Joe was great to deal with , he made the purchase of my new Mazda very easy. The dealership had many vehicles to pick from and that was a plus. new Mazda very easy. The dealership had many vehicles to pick from and that was a plus. More

I found this car online and requested a price. Once we had settled on an out the door price, Justin was confident enough in it to send me a purchase order so I had written proof. The offer was fantastic, had settled on an out the door price, Justin was confident enough in it to send me a purchase order so I had written proof. The offer was fantastic, so great that no other dealer could come close to it. I gave him a call and told him I was coming in about 2 hours ahead, and he had the car ready. We were able to get the price we discussed, except for a minor adjustment of <$8 because of tax on a rebate, and everything went great. The car is exactly what I want and I could not be happier. It was well worth the 2 hour drive to Fitzgerald for me to get the car I want at the best price I could find across 2 states. Justin was extremely knowledgeable about the car, showing me every detail that I might want to know and made sure I was familiar with all the operations inside it. More

Was in the market for a new hatchback and stopped in to Fitzgerald's to test drive a Mazda 3 5-door. Was greeted by Joe who, after a few questions and some info exchange, quickly grabbed the keys to one o Fitzgerald's to test drive a Mazda 3 5-door. Was greeted by Joe who, after a few questions and some info exchange, quickly grabbed the keys to one on the lot. He explained the features on the car and even compared it to other models/features from other manufacturers. I had already done a lot of research, but he was very knowledgeable, too. We drove both highway and back roads for about 30 minutes, chatting about other models we had or were going to test drive. Once we were done and we explained we were still in the early stages of looking, he gave us his card and said to call him with any questions. There was no pressure whatsoever. About a week later we called him back to see if the car was still available and if he would be there to discuss purchase details. He said he'd be there, so we stopped by. He explained the pricing and the Fitz packages. I already knew their pricing was the best after calling a few other dealers. The process was easy and friendly and took a little more than an hour. Once we had finished signing all the paperwork and the car had been detailed, Joe went through everything on the car and stayed past closing! Bottom line: I would go back to Fitzgerald's and ask for Joe Dunn when I'm ready for my next car. More