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Fitzgerald Chevrolet Frederick
Frederick, MD
549 Reviews
Doing business the FitzWay means constantly creating ways to become better at what we do.
There are many ways we’ve implemented the FitzWay philosophy in the conduct of our day-to-day business. We offer a variety of unique consumer oriented programs designed to make car-buying easier and more understandable. A few examples include:
*-Our unique way of pricing our vehicles with posted Delivered Prices on every car thus eliminating the hassle and haggle of price negotiating.
*-Our exclusive Best Price Guarantee assures customers of the best prices.
*-Our Buyer Protection Plan provides customers with regular vehicle preventative maintenance inspections and the added bonus of our Lifetime Loaner Car Program
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 549 reviews
December 19, 2020
We are in the market for a new SUV for a young family (due in 3 months with our first baby). Fitzgerald had the vehicle we wanted. Two others declined to purchase the vehicle and we were up for the pur (due in 3 months with our first baby). Fitzgerald had the vehicle we wanted. Two others declined to purchase the vehicle and we were up for the purchase. We completed the finance process and were quickly credit approved (virtually - pandemic and pregnant women in a dealership was not recommended by the doctor). After our personal credit was ran and approved, we never heard anything! We called, and called and called. Two days later no answer. Finally I connected with a big wig from the manufacturer and received a quick response from them, not the dealer, why we weren’t sold the vehicle. Funke (saleswoman) lacked the simple follow up. Jenna Keller (sales manager) was flippant and careless. We gave her our paperwork and social security number to Jenna Keller and never received a call back with any update. We left multiple messages and emails for general sales manager Felipe Teixeira, as well as multiple messages for Scott Ascher - including text messages (another sale manager who failed to call us back). It’s incidents like this that warrant the traditional dealership model be wrecked by new entrants into the marketplace like Tesla - who doesn’t have any authorized dealers, just corporate stores. Imagine be told you are going to be sold a specific car, give your financial and personal information and never hear back after being credit approved. What an awful experience that could have been remedied by one call from anyone with any sibilance of leadership skills or business acumen. Thankfully the manufacturer’s corp team picked up the phone to give a status update so we could move on. I would never do business with Fitzgerald, as this appears to be a systemic problem that could have been solved by any one person at the dealership. Jenna Keller, Felipe Teixeira and Scott Ascher failed us and provided a horrid experience. Frankly, I don’t even have a beef with the saleswoman, Funke, as she is required to report to this type of leadership team. More
by abj81
Employees Worked With
Scott Ascher
October 24, 2020
Scott P. hair like Mr.T thank you for taking time educating-guiding me..."Trust and Transparent" from the top...A-Team. See Chris Today educating-guiding me..."Trust and Transparent" from the top...A-Team. See Chris Today More
by UniversalBeauty
Employees Worked With
Scott P hair like Mr. T
October 07, 2020
Had a very pleasant experience buying my new Mazda CX5. Our sales rep was Alex Mendoza and he was very patient and courteous with my family. Our sales rep was Alex Mendoza and he was very patient and courteous with my family. More
by castillojocelyn
Employees Worked With
Alex Mendoza, Mike Sienkiewicz
August 23, 2020
It was a pleasant experience. Mike Gooden was great. Knowing we were getting a first used car for our son, Mike found one that was made with the needed safety features for a teen driver. We will be back Knowing we were getting a first used car for our son, Mike found one that was made with the needed safety features for a teen driver. We will be back for our next purchase. Thank you so much! More
by Ryan's Ride
Employees Worked With
Michael Gooden
July 28, 2020
Excellent service. Pleasant personnel. Informative. Leon Johnson was a sales rep. Was very laid back with no high pressure. Will do business again with him. Johnson was a sales rep. Was very laid back with no high pressure. Will do business again with him. More
by Mikeandmissy.mb
Employees Worked With
Leon Johnson
July 01, 2020
Jeff Schulte was my sales representative, and he went above and beyond to make sure my purchasing experience went smoothly and expeditiously. He went through all the paperwork for the 2019 Tiguan CPO veh above and beyond to make sure my purchasing experience went smoothly and expeditiously. He went through all the paperwork for the 2019 Tiguan CPO vehicle, explained the history of the car, and let me do an extended test drive of the car on my own, during the Covid pandemic. A true professional, patient, and no high pressure sales techniques or surprise/unexpected fees. More
by Alan J.
Employees Worked With
Jeff Schulte, salesperson, Mike Sienkiewicz
May 31, 2020
2015 Honda CRV, EXL, Used car Hi have purchased the used car 2015 Honda CRV, EXL. The overall experience was good. The sale representative Ernest Osei was very nice and Humble. He Hi have purchased the used car 2015 Honda CRV, EXL. The overall experience was good. The sale representative Ernest Osei was very nice and Humble. He answered all my questions. The sale was transparent. I went first day to see the car. the car was very clean and offered the driving test. Then next day i purchased the car. I didn't check any places, it was my first inquiry and freeze the deal. Thanks for Fitzgerald Auto Mall Best regards Balaji srinivasan More
by Balaji
Employees Worked With
Ernest Osei
May 28, 2020
I purchased a used Mazda CX-5. I had a pleasurable experience. The staff was helpful and my sales rep Henry didn’t pressure me. I was offered a reasonable price for my trade-in. I highly recommend experience. The staff was helpful and my sales rep Henry didn’t pressure me. I was offered a reasonable price for my trade-in. I highly recommend making your next vehicle purchase from Fitzgerald Auto Mall in Frederick. More
by mikelsey1
Employees Worked With
Henry Vasquez
May 05, 2020
They stopped responding On April 20, 2020, I initiated contact with Fitzgerald regarding a 2017 Ford Fiesta. Over the next several days, Roy Daves and then (primary contact) On April 20, 2020, I initiated contact with Fitzgerald regarding a 2017 Ford Fiesta. Over the next several days, Roy Daves and then (primary contact) Brian Quintanilla e-mailed and called me. On April 30, I requested information that I hoped would lead to a visit to the dealership, which is about 5 hours from our home. I never received a response to this e-mail, nor to two more sent on May 2. More
by hopeful1959
Employees Worked With
Roy Daves, Brian Quintanilla
February 17, 2020
Awesome Experiences This is my 3rd vehicle I have purchased from Fitzgerald. I first purchased a 2013 Cadillac ATS. I traded in the Cadillac for a 2017 Equinox and Ma This is my 3rd vehicle I have purchased from Fitzgerald. I first purchased a 2013 Cadillac ATS. I traded in the Cadillac for a 2017 Equinox and Mario Meyers who has been a blessing since day one I stepped into Fitzgerald. He was not only knowledgeable, but a wonderful understanding individual to work with. Car buying is a stressful time, or most times, but when dealing with Mario, he makes the whole experience worth while. He was by my side thru the experience, making it so enjoyable to be there. On Saturday February 15, 2020, was the best! Mario is now a sales Manager at Fitzgerald and most times you deal directly with Sales people but.. going that extra mile for me to make a comfortable and assist me in the "right" vehicle, guided myself and Alicia Dunn my new sales Lady, who is also by far the most fun and beautiful person to deal with, Mario and Alicia got my 2020 Blazer in my hands without any stress or delays! I wish I could put into words how I felt, but tears say it all! Love you guys and thank you for being part of "my Family" you always will be! Beth Jones More
by hdmom5077
Employees Worked With
Mario Meyers and Alicia Dunn
